Rooms are spacious

Not as clean as I would like, but overall a decent stay.

From the time we checked in, the staff and facilities were amazing. The woman who checked us in told us she loves her job, and when there was a mix-up with payment (I had paid in advance, but the charge went through), working together the staff had taken care of it by the time we came down to check out. Kudos especially to Sheila. The front desk manager told me that she was stepping in (and stepping up!) to help at the front desk when they were short handed. When I talked to Sheila about the charges, not only was she cheerful and helpful, but after we went out and came back that evening, she remembered us, and located another employee to also help us. This woman is helpful, smart and deserves a full-time front desk position. Additionally the morning manager (I want to say her name was Leanne?) was also amazing when we checked out on July 13. Love this staff. I will definitely stay here when I am in town to see my daughter who is attending SUNY Oswego.

They couldn’t find our reservation or the reservation before us. Horrible check-in even though we had a confirmation email. Breakfast was out of two different juices. They also only had one person running all of breakfast and the front desk.

The room needs some updating but other then that are stay was great. We were able to enjoy fireworks from the Oswego speedway that was right next to the hotel. The hotel had a nice fire pit area that we were able to enjoy. The pool was big and clean for the kids. We had a great stay for a couple of nights.

I love the care that is taken in keeping the property clean and smelling fresh. Clearly, the staff and management have the same high expectations for the way the property/reception area/elevator/bathrooms and guest rooms are to be maintained. In addition, the customer service upon checking in was excellent!!!

Sink did not drain, room was not clean. Dogs barked in other rooms on our floor.

Great property! I love how the rooms have dividers for a little added privacy. I like that there’s a dishwasher full size fridge and sink. It would be nice if there was a cooktop. Love the shower! Only complaint was the loud children running the hallways and banging on doors at midnight. But that’s on the parents not the hotel.

Room was massive for a single, very spacious and lots of space and the morning breakfast provided was delicious. Didn’t like the location since I spent most of the time by the lake over the bridge, but I drove every time so it was fine

The pool area was filthy. Only dirty towels on the tiles, and dirty socks someone had left behind. Bandaid in the water. And brown stains. Told the front desk but the girl said she was the only one on staff so couldn’t do anything about it. Weened baseball tournament was on but breakfast on weekends doesn’t start until 7 so the players couldn’t get anything to eat.

Great hotel, overall clean, had some minor annoyances due to other guests. Staff was superb and doing their best at being understaffed.

It’s was fine

The suites were very confortable and thr facilities were amazing.

Awesome bath towels and the bed was super comfortable.

Spacious, wonderfully appointed clean room with many amenities. Comfortable bed and pillows and easy to adjust room temperature. Very close to SUNY Oswego. Breakfast was disappointing- no cream or milk for coffee, limited food selections, very few items of what was there (and it was before breakfast was over, supposedly).

Connor was a terrific manager. I told him the elevator floor was dirty and the next thing I know, he was mopping the floor himself. He was always happy and helpful.

It was a great location for what we had planned that weekend. I did not realize that there were college students staying there as well and our room was right next to a students room. They had loud music playing all day and into the night. After asking the students to turn down their music we l had to call the front desk to tell them to turn it down. I wish the scheduling of the room would have been a little better as to put us on a different floor or away from the permanent resident. There were plenty of rooms available for the night we were there. Also the blankets given were not the most comfortable.

Fantastic staff!!!

Pet friendliness

Hotel was comfortable and convenient to SUNY Oswego. Staff were courteous and professional. Breakfast bar was reasonable and the stff worked hard to keep food stocked well.

Selected thos property because it had an indoor pool. Of course upon checkin i asked the hours of the pool and was told it is oit of service. This was one of the key reasons to stay for our 1 night stay otherwise we would not have needed a Suites.

Comfortable stay while visiting the college nearby.

Nice place

This place is beautiful! The rooms are really neat and clean and I almost didn't wish to leave! Nothing better than a late night swim!

Was a huge fight there last nt, very noisy most of the nt!

My stay was AWESOME. EVERYONE WAS VERY PLEASANT. Barn doors would be good for the bathrooms. This would make it more convenient to use the bathroom without bumping into the door or the sink.

The entire stay was very nice. Staff were very friendly and accommodating. At the last minute, I had to cancel my second night and they refunded me my money! The only negative was the indoor pool was quite chilly!

Very nice place

Very friendly check in staff! EV charging for free!!

We were visiting SUNY Oswego for a tour and it was very close; 10 min away. There was a bowling alley across the street. That was a fun night out. A Walmart & a TJMAXX just down the road. The pillows and the mattress could be a bit better. Pillows were small & flat. Bed not too comfy. Morning breakfast was tasty. There were a few different types of egg sandwiches, a waffle maker & cereal.

The only issue was the youth baseball team stayed the weekend and even in the early mornings were running up and down the hallway. As well the lobby was full of dad’s sharing beers and drinking that was rather obnoxious.

Great hotel. Clean safe. I always enjoy my stay