Hotel staff were very friendly and helpful but hotel is very style over substance. No charging points in the room. Water not replaced, we were told to drink the tap water! Lighting in bathroom terrible. The food however was amazing, breakfast great and dinner in the restaurant, superb. Don’t like the dark corridors reminded me of a brothel!

Very poor lighting, rooms are very awkwardly set up, very tight parking. Coffee machine and safe were not working and in spite of complaining twice were not fixed

Bath was a bit broken. Eye for detail is missing

Our stay was awful. The staff was not very friendly and when we had an issue with a lost item in a cab and asked for help as we do not speak German, they seemed as if they could not be bothered to help. On our final night after showering the room flooded everywhere - we were in the middle of packing at 11pm at night and had to rush to move everything as we had a good inch of water coming from the shower. When we called down the front desk seemed to be aware this was an issue which is even more bothersome. They offered to move us rooms but what a complete inconvenience at night while you’re packing up. The next morning upon check out the front desk was not apologetic in the slightest. When I complained to Expedia for a refund, I was told I cannot get one as it does not adhere to the rules and restrictions - so basically your room flooding in the middle of the night is not a cause for refund? Ridiculous on both Marriot and Expedias part.

Super nice concept.

everything was perfect

Awful service which ruined our trip. There was a severe lack of staff and it was impossible to get in touch with anyone from the front desk when calling from the room - waited on hold for 40 mins on one occasion. The pool area was dirty as there were no cleaners to maintain / pick up used towels. Food in the restaurant took a very long time to arrive. Staff were generally unhelpful and rude. Would never stay here again

Very nice hotel.

Service and staff were great. Rooms are spacious and in good condition. Hotel also has a great bar.

Was ok. Not bad but I felt could have been better. Staff ranged from friendly to pretentious. Very dark hallways, but cool hip vibe throughout. Room was tiny. Location was far from main tourist attractions and felt like having to drive far to places we happened to want to see. Wanted to try the sushi restaurant but showed up seven minutes early and asked to come back, yet another couple showed up and seated. So I cancelled instead and walked to restaurant nearby. Like I said was ok overall, but wouldn’t stay there again due to service being hit or miss and location.

It took me 3 days to find my room without difficulty. It is like a very dark maze and the signage for rooms is very poor.

Super Hotel

The hotel is very dark and mysterious which can be cool. The rooms are nice but the bed is hard as a rock. Not for me. Also its a long walk from the train station especially when you have walked all day.

Tiny rooms No maid service

Different ambience to most other hotel Pool facilities need improvement Lifts could be improved Hotel geared towards younger generations

Wonderful experience! Classy place to stay for Oktoberfest.

Super Personal!!!!

Firstly, the staff at this hotel is absolutely wonderful - always friendly, helpful and prompt. I was most disappointed with the spa. For weeks before our trip I had emailed the spa to make reservations for treatments, and each time just got an auto reply that someone would get back to me within 48 hours. That never happened, so I decided to just make appointments when we arrived. There was clearly a miscommunication at the desk because when I asked about making appointments I was told they were not necessary, to just walk in. When we arrived at the spa a couple of days later, we discovered that there were no treatments available at all, only the pool, sauna and steam room. A few things come to mind here. One, why is the hotel website still advertising these treatments? Two, why is the email response telling me you are getting back to me and then I hear from no one? We were looking forward to our last day in Munich being a day of rest and relaxation after a lot of sight seeing and sadly we were disappointed. Secondly was the restaurant in the hotel. It was Japanese food, an odd choice for a hotel but OK. We actually ate there one night and the food was delicious, so we decided to go back Monday night. At that point we were told the restaurant was closed on Sundays and Mondays. For a restaurant located in a hotel this seems like the most inconvenient approach - many people just like us just want to have a quick bite and go to bed after a long day!

The team at Roomers Munich went above and beyond for us to have an amazing stay. Cannot recommend this hotel enough! Everything was perfect.

I travel a lot and have stayed in many 5-star hotels in most major cities across Europe, US, and Asia. Roomers has become my favorite! The rooms and decor are great! The people and the fun vibe make it a really fantastic experience. And Izakaya restaurant has really great food.

Lovely hotel

Great design hotel with fabulous rooms.

Stayed solo for 4 nights. One the second night the coffee pads were not refreshed - solved after calling the reception. On the last night the room was not cleaned fully - morning coffee empty cup was not cleaned and stood dirty on the table exactly as I left it in the morning. I didn't bother to call for the second time. I didn't expect to be pointing at these for this hotel.

Lovely hotel, friendly staff and posh rooms. I didn't get to use all the facilities as I was working but I would definitely stay here again. Very posh and sophisticated hotel.

Small rooms,good standard,but way too small.Too expensive for what it offers.

Very modern and spacious room.

Room was excellent and staff really nice. However, the location is not exactly tourist friendly.

Room is very small and don’t have place to place you staff if you stay more 3 days or more ....

I always have a great stay at Roomers Hotels! Such a classy and pretty rooms! Service is amazing the friendly!!!

We like the design but the staff could be more welcoming and room could be cleaner. It was overall a good stay.

Absolutely lovely staff, wonderful spa and unique interior design

Fantastic hotel. Very cool decor. Great food. Great staff. Perfect for the Christmas markets as only 4 stops on the tramTo the main karlstadt square. Staff gave local tips and were very helpful.