The Ritz-Carlton, Koh Samui
Resort à Ko Samui
Resort 5 étoiles
Raisons de réserver
Les clients adorent cet hébergementLes clients donnent une excellente note à cet établissement
Comprend les essentielsJardin, Piscine, Climatisation et plus
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À propos de cet hôtel
The Ritz-Carlton, Koh Samui
Complexe touristique avec plage privée et spa complet
Prenez un bain de soleil sur la plage de sable blanc privée de The Ritz-Carlton, Koh Samui, ou bien profitez des services du centre de bien-être. Ensuite, rendez-vous dans l'un des 6 restaurants de ce complexe touristique.
The Ritz-Carlton, Koh Samui possède 175 chambres comprenant des minibars et un coffre-fort. Les chambres donnent sur un balcon. Ces chambres avec un ameublement personnalisé et un coin salon séparé comprennent des divans. Les lits sont dotés de matelas avec surmatelas et sont préparés avec des draps en coton égyptien et de la literie de qualité supérieure. Une télévision LCD donne accès aux chaînes par câble. Les salles de bain comprennent une baignoire et une douche séparées, des peignoirs, des chaussons et des articles de toilette de luxe.
Les infrastructures de loisir dans ce complexe touristique incluent une plage privée, une piscine extérieure et un centre de fitness.
Prenez un bain de soleil sur la plage de sable blanc privée de The Ritz-Carlton, Koh Samui, ou bien profitez des services du centre de bien-être. Ensuite, rendez-vous dans l'un des 6 restaurants de ce complexe touristique.
The Ritz-Carlton, Koh Samui possède 175 chambres comprenant des minibars et un coffre-fort. Les chambres donnent sur un balcon. Ces chambres avec un ameublement personnalisé et un coin salon séparé comprennent des divans. Les lits sont dotés de matelas avec surmatelas et sont préparés avec des draps en coton égyptien et de la literie de qualité supérieure. Une télévision LCD donne accès aux chaînes par câble. Les salles de bain comprennent une baignoire et une douche séparées, des peignoirs, des chaussons et des articles de toilette de luxe.
Vous pourrez accéder à Internet gratuitement par le biais d'une connexion sans fil. Des bureaux et un téléphone sont également disponibles. De plus, les chambres possèdent de l'eau minérale (offerte) et une cafetière ou une bouilloire. Un service de préparation de lit en soirée est fourni, et un service de ménage est proposé tous les jours.
Les infrastructures de loisir dans ce complexe touristique incluent une plage privée, une piscine extérieure et un centre de fitness.
Les activités de loisir répertoriées ci-dessous sont accessibles directement sur place ou à proximité. Ces activités peuvent faire l'objet de frais supplémentaires.
Équipements
Piscine
Climatisation
Internet/Wi-Fi
Parking
Blanchisserie
Balcon ou terrasse
Bain à remous ou spa
TV
Salle de sport ou centre de remise en forme
Jardin
Carte de Ko Samui
Chambres disponibles
Suite, 1 Bedroom, Non Smoking, Terrace
1 Lit King Size • 93 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Exclusive Villa, 1 Bedroom, Non Smoking, Ocean View
1 Lit King Size • 97 m²
Capacité d'accueil 2
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Villa, 1 Bedroom, Non Smoking, Ocean View
1 Lit King Size • 97 m²
Capacité d'accueil 2
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Suite, 2 Bedrooms, Non Smoking, Resort View (Terrace)
2 Double • 186 m²
Capacité d'accueil 4
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
Suite, 1 Bedroom, Non Smoking, Terrace
2 Lit simple • 91 m²
Capacité d'accueil 3
Vous serez dirigé vers Expedia.com pour connaître la disponibilité et les tarifs.
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Avis et évaluations
2.5 / 5.0
BEST HOTEL EXPERIENCE OF OUR LIVES AND FRIENDLIEST STAFF.
2.5 / 5.0
Amazing staff, amazing and wonderful hotel with everything that you need!
5.0 / 5.0
Excellent
5.0 / 5.0
Great place to stay with fabulous service
2.5 / 5.0
Fantastic place! Great option for getaways to relax and get down in tempo!
1.0 / 5.0
Water and wi fi had gone out for a day. Bacteria in pool which caused closure. Service awful and not consistent with ritz Carlton. No proper amenities and property outdated
5.0 / 5.0
A very spectacular experience definitely recommended for couples and honeymooners.
4.0 / 5.0
Overall my stay was pleasant. The villa was beautiful. The food at the buffet was good. Staff was generally nice and pleasant.
The cons: they need to update the rooms. What I mean is that they need to upgrade the to Smart TV, maybe add USB plugs in the room.
The staff seems stressed. They need to smile more when engaging with the guest. the customer service needs some work. At once instant, I called to get a beach towel 3x, on the 4th attempt I ended up going to the lobby and explained what I needed. I had to wait over 20-30 minutes to get a beach towel.
the lady who manages luggage and traffic at the entrance seemed a bit frazzled and didn't have a good grip on the situation and was not very efficient with managing the cars and people. It was confusing.
I forgot my USB plug at home and needed to charge my AirPods. I asked if I could borrow a USB plug. Their response was we do not have any. For a 5 star hotel, you would expect that they will carry one.
I have stayed at other luxury hotels where they are able to anticipate the needs of the guest. I hoped they would have anticipated the needs of guest and be more organized in their response.
That being said, the facility is pretty. I loved the villa and the stay was generally pleasant. I probably would not stay at this facility again.
5.0 / 5.0
Amazing stay!!! 10 out of 10
1.5 / 5.0
My room was beautiful but the grounds of the hotel was little run down for the ritzs and the main pool was drained empty for repairs and only had a little pool to use .
2.5 / 5.0
It was a very memorable trip with a surprise anniversary celebration for us. The kids club was also well-equipped, so the whole family was able to enjoy their stay at the hotel. What I would like to see improved is that the transportation within the hotel is limited to buggies, and we waited nearly 30 minutes for the buggy to come when we returned to our room from the pool. It may be unavoidable since it's the off-season. However, there is no doubt that the sea is beautiful and it is a wonderful hotel.
4.0 / 5.0
We have to use a cart for going anywhere and it was inconvenient for us all the time
5.0 / 5.0
Great customer service
3.0 / 5.0
Buggy / golf cart is needed to go around the property and at times the wait can be 10-15 mins.
2.0 / 5.0
Service
4.0 / 5.0
Overall, we like the hotel. Is a big hotel where the rooms are distributed across few buildings or blocks and it is not noisy. However, we were allocated to a ground floor unit with no view which is not to my liking. The landscape of the property can be improved. I was shocked to see a snake and a frog outside of my unit. I didn't highlight to the staff as my unit is close to the nature and on the ground floor. So, for people whom are not nature lover, you might not like the ground unit. Lastly, for stayers whom has tour plans, maybe this hotel might not be a suitable ones as it takes a bit of time and the inconvenience of getting out of the hotel. They will get a buggy to pick you up from the room to the reception, then you can order a hotel transport or taxi to get out of the hotel. This is my first time to Koh Samui, i didn't know the taxi fare is not by metered. Grab is limited, and they have a lot of restricted pick up area which is quite annoying too. Other than the inconveniences, the overall stay in Ritz was still pleasant.
2.5 / 5.0
Big room, beautifull view, very good food and cocktails, friendly staff…highly recommended
5.0 / 5.0
Everything here is wonderful. The breakfast buffet is lovely, service exceptional and the beach and pool area never felt crowded.
The beach is a bit rocky, so if you have small children you’ll prefer the pool.
5.0 / 5.0
Best hotel I’ve ever stayed at! So beautiful and clean. Rooms are immaculate, food was amazing, pool was terrific. Truly don’t have a bad thing to say about this resort. I also really appreciate their allergy postings at the buffet—helped me to avoid nuts during my stay. All the staff was so friendly and helpful. I’d definitely stay here again.
5.0 / 5.0
We loved out stay there! The staff, facilities, location, everything was top notch
4.0 / 5.0
This is a beautiful resort very spread out and very isolated. In the very north of the island. I'm handicapped with difficulty walking. to get anywhere You have to call and get a buggy ride. This was quite annoying as every time we wanted to go anywhere we had to wait in the hot sun usually with other people Vying for the first buggy that would show up. We did find it isolated, but perfect for the vacation that my family needed to reconnect. It was also very inconvenient to get to town and other parts of the island where there was more action, and we always found the shuttles to be full, which created anxiety never knowing if we'd have to book a private ride to go anywhere. The staff were quite good. Karl is the general manager who did a great job taking care of us personally, I was disappointed with the condition of the pool and especially the lounge chairs in the cushions , the beach area was not maintained at all and sorry to report that the condition of the cushions and the lounge chairs were disgustingly dirty. I know the warning the beaches made out of seashells and very difficult almost impossibly painful to walk without shoes. There is no place to swim in the ocean at this resort for anyone wanting to have more excitement variety entertainment I would find a place closer to town.
0.5 / 5.0
The property is great however the service is poor and way way below Ritz Carlton standards
Buggies took 30 mins for pick up every time we called for it.
Pasta had carrots.
The beach is a pebble beach whereas if you go to areas like ark bar, the beach is a perfect sand beach.
We requested buggy driver to stop at one of our rooms to check if we had left our one of our child's stuff, he didn't budge and told us ' when in Thailand you only follow'.
Overall I would not go back to this property again.
5.0 / 5.0
Great personal.
Thanks to Mr. Bess (Guest Relation) and Mr. Henry (Reception).
3.0 / 5.0
Upon arrival, the bedding configuration that was booked was not available. Also on check in, we were informed that all restaurants had to be booked in advance. Once we had arrived at the room, we weren't able to reach reception with our in-room phone because the line was engaged and this was with multiple attempts. Thankfully the reception staff also gave us a WhatsApp number. However, they informed us that there was no availability for a restaurant that evening and only room-service was an option. We were quite disappointed with this level of service - if this was the case, why weren't we informed before arrival? I also shared my issues on my check-in feedback request and no action was taken to rectify it during our stay. Overall, not the service level I would expect from a Ritz-Carlton Hotel.
4.0 / 5.0
The property is very nice but requires staff to move you around in cart due to size and hills. They have a shuttle to shopping several times a day but is generally very secluded. All the staff are fantastic and food good.
Our room was getting a little dated and needs some upgrading but nice a spacious with outdoor patio and plunge pool.
2.5 / 5.0
The Villa was spacious and lovely
5.0 / 5.0
Everything great there, staff so lovely and welcoming right from the check-in. Really felt appreciated. Food, buildings everything, … top notch. Would love to come again
2.5 / 5.0
Everything was perfect! The resort is amazing and the staff is super polite and helpful!
2.5 / 5.0
The staff was so service minded
5.0 / 5.0
Very pretty setting.
5.0 / 5.0
The staff treated us like VIP guests from the check-in until the check-out. Henry was AMAZING and made sure our trip was a memorable one. I definitely will be returning to this property the next time I take to Thailand!
5.0 / 5.0
around lovely property, staff and ambiance.
5.0 / 5.0
Excellent stay! The highlights were the great and attentive staff. Always wiling go help and suppler thoughtful. A special shout out to concierge manager My who made my trip extra special. She helped plan everything and her follow through was amazing. I will be returning because of My and the staff. Big big thank you! Vacation of a lifetime.
5.0 / 5.0
The hotel is overall excellent. My only disappointment is related to the beach. The access to the sea is very uncomfortable due to the presence of many rocks and there is a big risk to hurt yourself. All the rest is amazing including the beautiful pool villa. Overall I recommend Ritz Carlton
5.0 / 5.0
Wonderful
4.0 / 5.0
The resort staff were quick and efficient. They bought us roses and macarons and coconuts upon our arrival for our anniversary. Room was clean. 2 minor incidents - lizard in the room that could not be found and our bed sheets had a dead bug in it. Overall great service!
5.0 / 5.0
This is the best place I have ever stayed!
4.0 / 5.0
Good hospitality.
Hard to book a restaurent and no place to spend time after the check out.
5.0 / 5.0
The incredible staff made this luxurious stay one of my best vacations ever! I love Thailand!
1.0 / 5.0
My family of 3 stayed 6 nights over Easter 2023 at a terrace suite. Our suite, the grounds, spa village, facilities and pool were beautiful and well-maintained with friendly service.
We ate every meal and every snack at the Ritz and got food poisoning on two occasions.
On night 5, our 10yr old got food poisoning after eating a burger from the kids menu room service. She threw up for over an hour.
On night 6, I got food poisoning after eating fried rice and noodles from Luk Yu. I barely slept having had to go to the bathroom all night.
At any establishment at any price, we need to be able to trust the food quality, especially from the kids menu. At the Ritz, we certainly expect better. Messages to the hotel and Marriot guest services have gone unanswered.
Beautiful hotel if you want to have a look. But hard to stay if even the cooked food cannot be trusted.
FAQ
Combien coûte ce resort par rapport aux autres à Ko Samui ?
Le prix moyen d’une location à Ko Samui est de 149 € par nuit. Cette location est 275 € au-dessus de la moyenne.
Le stationnement est-il inclus dans ce resort ?
Oui, le parking est répertorié comme un équipement pour The Ritz-Carlton, Koh Samui. Pour plus d’informations, nous vous recommandons de contacter l’établissement pour savoir où vous garer.
Y a-t-il une piscine dans ce resort ?
Oui, The Ritz-Carlton, Koh Samui comporte une piscine. Bonne baignade !
La location The Ritz-Carlton, Koh Samui accepte-t-elle les animaux ?
Malheureusement, ce resort n'est pas adapté aux animaux de compagnie. Essayez de refaire une recherche et filtrez pour "Animaux autorisés".
Quels équipements offre The Ritz-Carlton, Koh Samui?
Nous avons trouvé 10 équipements pour cette location. Cela inclut piscine, climatisation, internet/wi-fi, parking et blanchisserie.
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