poterpet'. Everything is very beautiful - chandeliers, carpets, paintings. But we waited almost 20 minutes for coffee for breakfast, and somehow the bread suddenly ran out. The TV in the room could not be turned on with the remote control. Setting the water temperature in the shower was also not easy. But this is Venice, you can be patient.

Amazing stay. Very good location , close to everything, but not crowded. Great choice on the breakfast. I liked the small garden and terrace. Especially in the morning for a cup of coffee and breakfast.

We were both very much looking forward to our last night of a very special trip around Europe. One gentleman at reception was very friendly and helpful. The other gentleman made no acknowledgment. We were taken to our room by a helpful porter. But was disappointed that the walk to our room was via cupboards, with doors left open. There were also stairs leading to the room, which were not mentioned on the booking. Once inside the room which was beautiful, but incredibly small and the carpet was not clean. Breakfast was exceedingly disappointing. The staff appeared overwhelmed. Whilst guests were having to eat in the entrance hall at coffee tables, due to the limited table space within the dining room. The hot breakfast items had ran out by 8.45am and not replenished. Breakfast was due to finish at 10.00am. We have stayed in many places in the city and this has been the most disappointing considering the high reviews.

This was definitely an amazing experience. We asked to be picked up at the airport and we had Gianluca helping us with the luggage, driving us to the port and even suggesting a couple places to eat in Venice. We arrived right at the cront of the hotel by water taxi, the people at the reception were awesome, we had dinner at the restaurant there and it was a wonderful and delicious experience too. The room, tho most luxurious and quiet. For breakfast they have a beautiful patio, and the quality of everything was incredible. We needed to check-out a little late and they offered a couple of hours free of charge. We will be coming back for sure.

beautiful hotel and excellent location. Wonderful service and clean hotel.

The hotel was easy to find and the front desk was very welcoming. We received a complimentary room upgrade and bottle of Prosecco. The room was a bit dated and dark for our taste, but it was comfortable for a couple. The breakfast is good, not great, and the bar was open until 10:00. The outdoor patio and common areas of the hotel are beautiful. Not sure if we'll stay here again when we're in Venice..

Beautiful hotel! Great service from everyone. The front desk was very helpful with our questions. The breakfast was delicious and the guys made excellent coffee drinks. The room was was well appointed and very clean. When we left, the water taxi pulled right up to the hotel entrance and the front desk gentlemen walked us all the way out.

Nice location and staff. Bed was not very comfortable and aircon turned off automatically every night. Breakfast is not matching the price of the hotel.