This place is amazing. Super clean, absolutely secure and close to everything. The owners are very nice and ready to help their guests with whatever needs they have . Highly recommended.

Marta the owner went out of her way to make us feel comfortable. Room is great. She gave us a lot of information and recommended the 2-hr boat tour and they came to get us at the hotel. The lake is beautiful and the spa really comforting (on the tour). Then they gave us transportation to Cenote Azul, where we swam and sat at the restaurant. We walked back the 5 kms but you can take a taxi. You can also swin at Cenote Cocalitos which is just besides.

I loved everything about this place! Carmen is the ultimate host!!! She is such a gem!!!! I had previously messaged her to let her know my husband and I were on our honeymoon, so she beautifully decorated our room! I had also asked for a coffee machine and sure enough Carmen placed a coffee machine in our room with everything we needed to brew our morning coffee. She went out of her way to make us feel comfortable. She offered to cook us breakfast, she arranged a boat tour to take us around the lake, she gave us a map of bacalar, advised us as to where to have lunch and dinner and even gave us driving directions! She also had our room cleaned while we were gone (with our permission of course). We felt right at home and couldn't have been happier. I would stay with Carmen again without a doubt. People, if you are in Bacalar, this is where you should stay!!

Great stay at Casa Zazil. As soon as we arrived we were treated very well by the owners. It is a small location, but very conveniently located next to the highway. You also get a parking spot right next to your room. The owners will help you with anything needed. Any information is properly and promptly given by the owners. They recommended us a great tour right away where we could see the different cenotes at the lagoon. Furthermore, they recommended us great places for dinner and for a nice bar for drinks and music. The rooms are modern and cozy. I recommend anyone who is staying at Bacalar to stay at this great location.

Maravillosa estancia!Todo exelente! Lo recomiendo al 100%

Maravillosa estancia! Todo exelente! Lo recomiendo al 100%

Very good location. Walking distance from ADO bus stop/terminal and walking distance to the lagoon and Bacalar center. Room was clean with updated accessories. Positive experience with staff checking us in and taking care of us - Excellent customer service!! I will stay here again.

We stayed at this hotel back in October and have been slow to write a review. We were made to feel exceptionally welcome by the owners - in spite of the language barrier (be ready to use Google translate a lot if you're not a Spanish speaker!) they couldn't do enough to help. They offered us a ride to local cities and attractions and had loads of suggestions about things to see and do in Bacalar. The hotel itself was immaculate. Our only minor complaints were a lack of fridge in the room and only instant coffee at breakfast. But the care, attention and friendliness of the owners more than made up for these! We'd definitely return if in Bacalar again - which I hope we will be!

Room was very clean very cossy. The ownwers Carmen and Martha are awesone people. They took us around town and showed us for local breakfast.

We loved it here. Very personalized service and recommendations. Our host went above and beyond to make our trip to Bacalar special and interesting. You can walk downtown in about 10-15 minutes and see the local neighborhood or call a cab easily. Personalized light breakfast in the morning - let them know in advance if you want something special. Great if you want to get a feel for the town rather than stay on the Laguna. Note: brush up on your Spanish

We loved it here. Very personalized service and recommendations. Our host went above and beyond to make our trip to Bacalar special and interesting. You can walk downtown in about 10-15 minutes and see the local neighborhood or call a cab easily. Personalized light breakfast in the morning - let them know in advance if you want something special. Great if you want to get a feel for the town rather than stay on the Laguna. Note: brush up on your Spanish