The staff are amazing. All very helpful and patient. Allowing me to check out at the time required (10am) but stay until 230pm and use the pool and take a shower at the spa for no extra cost was truly special and so appreciated.

Best hotel ansmd resort experience and best birthday ever

i didn't like room service need to upgrade. and they need microwaves in the rooms so people wont waste food

Beautiful setting but service very uneven and antiquated.

I loved the Swahili decor! Nicely maintained gardens, different food options. Would not recommend for children. Beach not the best but everything else including amazing spa facilities —excellent.

Beautiful property and stunning rooms! Bathroom was also beautiful and really good hot shower! Loved the pool areas and multiple options for dining. Really good hospitality and all staff very helpful and friendly. Would definitely recommend this resort as one of the best on Diani Beach.

Great

Excellent experience

Great hotel

The pools were dirty and disgusting. The property is receiving payment from me and other guests everyday. Why is the swimming pool staff Not giving cleaning service when necessary ? ? Why is the building next to us so black and disgusting ? I will suggest a good power wash and new coat of paint. Rainwater causes mildew stains over time. Now it is an eyesore. Please clean your swimming pools,even on Sunday. Thank you for your concern. Your loving pride and joy client.

1st room had bed bugs but I was relocated to another room on an upper level. Staff and service was great.

So beautiful

There is almost no beach. Mainly rocks… impossible to walk on the beach and completely to swim. Also bothered none stop by vendors. Service is extremely slow. Full pension is actually limited in terms of food and end paying double often. Security is a major issue. No control on who get out no even on kids. Everything becomes a surcharge even for mayonnaise!

Wonderful hotel with beautiful surroundings. Good food and great atmosphere.

It was an amazing relaxing long weekend for us. Every need dealt with by the hotel quickly and effortlessly. The food was simply divine. Well done you. If there was something that would improve the hotel then it would be the inclusion of some swim up rooms.

The overall stay was relaxing and wonderful. This resort is the nicest one in the area. I was pleased however, the water did get turned off a few times. They were doing construction so one of the days I was trying to nap and I couldn’t due to banging on the roof. It appears they are doing some needed repairs which is expected but not an ideal time. The message was amazing I will say. The dinner was redundant at the main buffet but the Spice Market restaurant was amazing. Gilbert was our waiter and he was phenomenal. He was very hospitable and had the most cheerful attitude. Most of the staff was kind, a few seemed annoyed with the requests of the guests. Overall my experience was relaxing and I enjoyed my time there.

We stayed at for 6 nights a group of 3 women. They would not let us share a room not even a suite so we purchased two standard rooms- one was underwhelming with a broken air conditioner and all the art removed from the wall with nails sticking out- the other room next door was nicer. After many hours traveling we went to shower in both rooms the water was not working at all. We called down stairs and they were working on it. This happened multiple times during our stay and staff was not apologetic. The shower is also cold as sometimes the hot water wasn’t working. Every night at 9 pm we would get knocks on the door apparently it’s turn down service but knocking on a door that late woke us up. The breakfast was wonderful, the dinner food was terrible except at the spice market/ the only dinner venue with amazing customer service and food. My regret is not knowing about until the second to the last night! We had the best service. In other areas the customer service was poor while there was plenty of staff at all times service was very slow overall. Many staff did not look happy to be there or would roll their eyes. I had an appointment at the spa at 10 and arrived at 945 to fill out paperwork and the attendant told me I’m too early to be there rolling her eyes. The massages were amazing though and I do recommend despite the poor front staff customer service. The spa is closed and under renovation so empty hotel rooms are being used as the spa currently.

The staff was very responsive to any concerns we presented regarding our stay and made corrections immediately. The food service was excellent and so was the quality. The property is set in an authentic swahili design with plenty of space per guest in all settings, providing an air of privacy.

Staff and food was amazing, however the building could use a fresh coat of paint it's really worn

I can honestly say this is one of the most beautiful places I've ever stayed in, the photos don't do it justice. On top of that, everything has been thought through, the staff are very friendly and helpful, the food was great and so was the beach. At thebtop of my list to return to.

A place that had seen better days, eg., cracked porcelain in toilet bowl; inexperienced service. Next month the place will be helmed by a new manager, who will undoubtedly improve everything.

The a/c in room 40 was not working and the toilet bowl needs to be cleaned out well with some bleach. there are some stains in there. We complained and our room was changed and upgraded because of the inconvenience and that was amazing! All in all, it is a lovely place to stay. Food is amazing too

I got stomach sick for the rest of my trip from eating fish of the day and the salad , wish I could enjoy it more

Very impressed by the cleanliness, food, people and environment. For someone’s who’s always underwhelmed. I thoroughly enjoyed my stay.

Everything

Beautiful resort with great food

Swahili Beach Resort was one of the BEST resorts we have ever stayed in! The resort itself is beautiful and kept immaculate! We ate at Barharini, Zanzibar, and Majilis and they were magnificent! Top class, top rated food, even greater servers! Katana and Kimberly were always our servers at Barharini & Majilis and those women knew how to treat their guests! They were warm and charming and a true bond was formed as they always went above to make our time there special. Conny always greeted us with a beautiful smile and a nice word! Joseck was such a gifted young chef! He made the most incredible soups that you just couldn’t put the spoon down. My compliments to all the chefs at all the restaurants as the food here at Swahili is simply the best! Kelvin arranged tours and an amazing camel ride along the beach…I highly recommend this to all!!! Our party of 4 adults could not recommend Swahili enough! How do you put into words how wonderful and amazing someplace is that can paint a picture for the world? I guess the only answer is to GO!!! Stay at Swahili Beach Resort and enjoy the luxury!!! R

Loved my stay!

Excellent hotel with exquisite treatment and service. The staff is very frienfly and attentive at all times to the client’s needs.

Very nice time there will definitely tell others about our experience and will also recommend it to others.

Nice getaway

Security staff were very discriminating against us and treated us as if we didn’t belong there. Restaurant staff were very pleasant and gave great service So did gust services.