We had a very comfortable stay here for 2 nights while we were visiting universities in the DC area. Convenient location to Univ. of Maryland and to the highways. Facilities seemed new, parking was plentiful with the garage below the hotel, breakfast was fine. The coffee at breakfast was good, nice and strong! The gym had several good machines, though only one treadmill. Guest laundry had modern machines -- I didn't use them, but saw them while going to gym. We had a studio suite which we found too small for our family of 4. Though the bathroom, and especially the shower, was spacious, we could have done without the kitchen for more space. So, not really a "suite" as we usually book, with a couch, just a smaller hotel room with a kitchen and armchair. Nice to have a table for 4, but it ended up as a storage space because there was very little floor space available. Check in was smooth, though not particularly welcoming -- no smile, monotone. The woman at the desk when we checked out, however, was much friendlier and genuine. Overall, we were happy, and would stay at this hotel brand again, but wouldn't use this kind of room again.

I was there for a week with my family. The hotel offers free breakfast and free wash and dry which was a plus. The place is very clean, quiet and the rooms are spacious. I would recommend this hotel.

The place are brand new. Everything was great and will recommend this place to anyone want to stay.

There was a weird odor in the room, but it was clean and comfortable.

Great staff.

Easy to get to, clean, and lots of food choices nearby

It's always a pleasure to stay at this property.

This was a great hotel for the money. Clean and spacious for 4 people.

Had a great time! Clean , good location and affordable.

Staff was extremely pleasant, room was clean and comfortable.

I recently stayed at your establishment; Towneplace Suites located at 9620 Baltimore Avenue, College Park, MD, 20740 from Saturday May 25- Sunday May 26, 2024. Upon my check-in one of your employees(night supervisor) was not pleasant at all. He seemed to catch an attitude when I was asking him questions as if I was bothering or annoying him regarding an issue I had with my room. I received my room key for room 207. Upon entering my room, there were roaches crawling around. I killed the ones I could, took a picture of it and immediately headed back downstairs with my family to ask for my room to be switch. I don’t think it is fair for me to stay in a room that has a pest problem. When I went to explain to the supervisor, what the issue was, he immediately caught an attitude and stated “that I was big and loud to shut up and listen to what he has to say about this issue’ he started speaking to his coworker in their native languages. Which I find to be very rude and disrespectful as I was unable to interpret what they were saying. So I have no idea if they were talking about myself and my family or what. It was in the moment I felt that my business wasn’t valued nor was I as human. I showed him the picture of the dead roaches just to prove my point. However before he would even begin to switch out my room, he sent his coworker to the room to verify what was being said was true. It’s a lot more to write, but I was only given 1500 characters

Convenient place near my high school reunion.

Fairly new facility. Great staff and room.

They were pretty good. Really appreciate the service

Did not like how my mother was treated initially, and was unable to use the AC unit in the room. At the conclusion of the stay, the desk clerk attempted to recover the situation which was much appreciated but it was too late at that point.

Our room was clean and a nice size. Convenient parking and breakfast , great for a quick visit to the local university-

Great place to stay for a family

Great location near UMD and comfortable and quiet rooms. This was our third stay here and the only time we did not have a suite, which is preferable. The room was pretty clean and I do yoga so I get a good view of carpets! My only suggestions are to have breakfast until 9:30 and to add a few healthier choices such as greek yogurt.

Excellent studio accommodation with kitchen amenities and updated rooms. However, toilet was blocked twice and though they fixed it the first time, there wasn’t anyone available to unclog it the second time and they only had one plunger that was loaned out to a guest. This incident marred an otherwise comfortable stay.

Tons

Good place to stay

Was charged twice (once by hotels.com and once by the hotel) upon check in. The hotel said they would refund me for the error but haven’t. I am very upset with their overall demeanor for their error.

Great property

Not the greatest location. Just a few miles away it is much nicer. Did not understand why parking was $23/night when it is literally just the parking lot to the side of the building. Was traveling to numerous states that week. Stayed in 3 other hotels between VA, MD and DE. Parking was either free or not more than $10. 2 of those hotels had garages. Breakfast was a mad house both mornings with people pushing and shoving to get food. Would not stay here again

Covenient location. Available parking. Nice kitchen amenities. Breakfast is bare bone almost minimalist but it will get you by long enough to go get food elsewhere. Queen beds are really only full size. Really, really need to bring back daily housekeeping, especially in a place where all rooms have full sized kitchens. Garbage needs to be changed daily in rooms without having to ask

Decent price

We had a room on the 2nd floor with a kitchenette. It was convenient to cook when we didn’t want to go out. Housekeeping did a great job of cleaning the room while we were out. We had the misfortune of having extremely loud guests staying in the room above us. After the 2nd night of little sleep, we notified management. They informed us those guests checked out that morning. That night we had more noisy guests above our room. Next time I’ll ask for the top floor. We returned to our room at 8PM on our last night to find neither of our room keys opened the door. Management reprogrammed our same keys which still did not work. He came up and tried his master key which also did not open the door. After 20 minutes he finally got us in the room by manually opening the door. He informed us the batteries were dying and would have someone from maintenance replace them the next morning. When maintenance arrived, his master key opened the door just fine. He said he didn’t believe it was an issue with the batteries but replaced them anyways. Not sure why the night manager didn’t try programming new keys for us. If it hadn’t been such a long day of sight seeing we would have been more understanding. We all were dog tired and just wanted to lay down. Hopefully future guests don’t have to experience what we did with noisy neighbors and issues with room keys.

The most cleanliness place we have ever stayed at. The room was great the breakfast was superb, stff was very friendly and helpful.

Start to finish this was a top notch stay. Friendly and welcoming staff, spacious and exceptionally clean room, nice breakfast selections, and a quick drive to the XFinity Center. Highly recommend!!

Check in was seamless. Checked in online and picked up keys at the desk. Staff was super friendly. Lobby was spacious and there was a small sitting room off the lobby. Room was clean overall tho a few spots needed to be wiped off better. Lite breakfast available. If you mind noise, try to get a room that is not at the front of the building. We would stay here again.

The hotel and room were clean. Was a little disappointed in the continental breakfast. I came down around 9 and a lot of things were out (no bacon or eggs).

I found 2 roaches in room 106..I love the hotel, it's too bad more staff can't be afforded to keep building cleaner