Really comfortable hotel. Lovely large rooms with everything you could possible need. Great facilities - particularly pool and gym. Breakfast buffet is also excellent. Staff bend over backwards to help and give you the best possible stay. Thoroughly recommend.

This is a really fantastic luxury hotel. The hotel itself has amazing facilities including a spa and gym, restaurant, cafe/bar and a second bar on the ground floor. We felt so well looked after the whole time by all of the lovely staff. Nothing was too much trouble, including getting us milk for our 2 year old daughter at 5am in the morning! The local area is also fantastic and a bonus for us was they had a street party/festival on the weekend we were there, which was very family friendly. We hope to come back and stay again to see more of Munich, as we spent a lot of time enjoying the hotel and it’s facilities.

Front desk went above and beyond to get us checked in.

We came here because we stayed here 3 years ago and absolutely loved it. This time, we had some issues upon arrival because the reception staff could not find our booking. They did however allow us access to the spa in the meantime - and later acknowledged it was an internal error. They also gave us free breakfast as an apology - which we were delighted about, however unfortunately they appeared to be quite understaffed - like so many hospitality business right now - that breakfast became a bit of an ordeal with orders going missing etc. It‘s a high quality hotel in central Munich with a lovely sauna area (two saunas, one steam room) and overall we would recommend staying here. The second time staying here had a few hiccups but maybe that‘s just incidental.

This was our favorite hotel in Munich as it was fresh, friendly and good service in the past. I have the feeling that the success they are having is leading to a certain arrogance or complacency, which is a pity… The checkin was horrible, took almost 20 min. There was no cleaning of our room and the service at the breakfast buffet was abruptly stopped at 10:20

Such a beautiful hotel. We had a wonderful stay

Super

We booked 2 rooms for our parents who were visiting Munich for the week. The hotel rooms and facilities were 5 star quality. We appreciated the designs, the spaciousness and how quiet it was. Unfortunately, we didn’t find that the service matched up to the same high standards. When checking in, they couldn’t find our reservation and once they had, we couldn’t go into the room because all the guests hadn’t arrived yet and were required to sign some paperwork. We also had prepaid for breakfast but when our parents went to eat during their first morning, they were told that it was not included and provided additional confusion. Sometimes it’s the little things that just accumulate, especially when trying to ensure your guests have a pleasant stay.

The hotel rooms and facilities are amazing. Truly meeting the criteria of a 5 star hotel. Unfortunately, I don’t feel like the service followed through with the same standards. When checking in, they couldn’t find our booking, we couldn’t check in until all guests arrived to sign the paperwork, they were going to charge us for breakfast (40€/guest) even though we told them that we had already paid for it in our reservation, etc. Keep in mind that each of these incidents took a lot of time and it was a very unpleasant encounter, which was our first and last impression

Perfect - perfect in all aspects

Outstanding friendly professional staff that made our first visit to Munich memorable.

Great hotel.. friendly helpful staff, great spa, and modern well appointed rooms

Everything was exceptional. Staff was friendly and helpful. We only wish we could have stayed longer!

Everything was exceptional. Staff was friendly and helpful. We only wish we could have stayed longer!

The staff is not family service

The staff is not family service

Nice Andaz overall. The restaurant was very good - and very nice breakfast.

Top class choice for staycation. Great room design and comfort, in hotel bar, dining and relaxation options fab. Great restaurants nearby. Will be back.

This is not your traditional luxury hotel. You get contemporary design and spacious space for a very competitive price as compare to other luxury hotel location in Munich. The mountain view is fantastic and definitely a must.

This is not your traditional luxury hotel. You get contemporary design and spacious space for a very competitive price as compare to other luxury hotel location in Munich. The mountain view is fantastic and definitely a must.

We stayed at the Andaz for two nights and found our stay to be a delightful experience. All staff members we interacted with were forthcoming, concerned with our satisfaction, friendly, and helpful. One of the waitresses in the lounge bar on the day of our arrival, Lilian, is especially noteworthy. She talked to us while we were waiting for our room to be readied (we arrived very early) and listened to what we would enjoy for drinks, coming up with perfect and very individual suggestions, including a mixed drink created on the fly with input from my wife. The next day, she approached us during breakfast and gave my wife a small book about mixed drinks, following our conversation on the subject. This is truly going above and beyond the expected level of service. The same is true by the way for the wonderful young lady who checked us in and was apologetic for our room not being ready yet, despite the fact that we had arrived very early and fully expected a possible delay. As we settled down in the lounge bar to wait for our room, our order there was “on the house.”There were a few other positive examples, but it would simply be too many to list in a short web review. How is that for a compliment?Thank you to the staff of Andaz Munich Schwabinger Tor for a memorable, pleasant, and truly enjoyable first class experience.

Beautiful hotel. Great staff

We stayed at the Andaz for two nights and found our stay to be a delightful experience. All staff members we interacted with were forthcoming, concerned with our satisfaction, friendly, and helpful. One of the waitresses in the lounge bar on the day of our arrival, Lilian, is especially noteworthy. She talked to us while we were waiting for our room to be readied (we arrived very early) and listened to what we would enjoy for drinks, coming up with perfect and very individual suggestions, including a mixed drink created on the fly with input from my wife. The next day, she approached us during breakfast and gave my wife a small book about mixed drinks, following our conversation on the subject. This is truly going above and beyond the expected level of service. The same is true by the way for the wonderful young lady who checked us in and was apologetic for our room not being ready yet, despite the fact that we had arrived very early and fully expected a possible delay. As we settled down in the lounge bar to wait for our room, our order there was “on the house.” There were a few other positive examples, but it would simply be too many to list in a short web review. How is that for a compliment? Thank you to the staff of Andaz Munich Schwabinger Tor for a memorable, pleasant, and truly enjoyable first class experience.

Everything was clean and perfect!

We loved everything about this hotel! The room was beautiful, everything is new, the staff is very helpful. There is a parking area under the hotel and the elevator conveniently takes you to the lobby. It is not located in the centre but for us it was perfect. You can rent a bike or use the public transportation. The area is quiet and all rooms are soundproofed anyway, so there is no outside noise to disturb you.This is my new favorite hotel in Munich, can’t wait to return.

Andaz one of my new favorites hotel in Germany...the spa and breakfast are simply the best....The room layout is perfect...Unending supply of big puffy towels....

Really great hotel! Everything was just luxurious and nice. Can really recommend

Service and quality were top notch; highlights are the rooftop bar and pool/spa... Make time to enjoy them!

Fantastic!! Our flight was cancelled due to storms and we had decided to check out of a hotel near the airport due to limited resource and poor service, and we were delighted that we had! Andaz is a beautiful hotel, great modern design, the service, food, and facilities were all amazing! The bedroom is the best room I have ever had, the shower design, ease of curtains, PIR sensor floor lighting etc - all very nice touches! We even tried to buy some of the shampoo, conditioner, and soap but realised this is an exclusive to the hotel unfortunately.

Nice hotel with a great spa. Location bit far from city center.

Great location, great staff and beautiful new hotel with very comfortable but modern style!

Property was good. However, we couldn't use the Spa, which was one of the key reasons for us to chose that property. It closed at 6pm, as opposed to the 10pm shown on the website. Staff didn't tell us, despite us asking. Additionally, we couldn't use the hotel bar, because of NYE celebrations, which weren't communicated. That part of the experience was really disappointing.