Had a really hard time to get key codes for our 2 bookef rooms. Waited for about 3 hours by the property door. Hotels.com was was responsive at the beginning, but then no reply, no help, just ignore. We were frustrated. Consider change the platform after this experience.

Love to come back soon

Great stay

Staff was really friendly. It only a short walk from the beach.

Basic property but has everything you need including blow dryer and mini refrigerator also close to everything and right across from the beach.

Our experience at this Tamarindo hotel was deeply unsatisfactory. Despite a 10-night booking, we felt compelled to leave after just 3 days due to persistent issues. Despite management's responses to previous reviews claiming resolution, I can confidently assert that the problems persist. 1. The lack of a consistent front desk presence was a significant inconvenience, with management often unreachable except for brief appearances at the hotel's café between 8 am – 3 PM. 2. Water cut off during my shower, reaching out to management, it took hours for a response, which informed us that we needed to wait for the water tank to refill! 3. On day 2, water turned an alarming shade of brown due to filtration issues, highlighting maintenance concerns. 4. Our room's proximity to the laundry and pump room resulted in incessant noise from the pump. Promises of a room change were made but not honored, revealing management's lack of transparency. 5. Air conditioning remote control was dysfunctional, limiting our ability to regulate the temperature. 6. On the first night, our blanket fell to the ground, I requested for a replacement from the maid, whom we tipped. However, upon reaching out to Expedia to express our grievances, we were shocked to receive a response from the hotel accusing us of rudeness and causing disturbances. Tamarindo is undoubtedly an expensive tourist destination. However, it's essential to recognize that cheap rate=cheap service.

Did not have T.V. per representation when I booked. Chair at desk was broken and couldn't use. Baseboard rotting out, shower head blew off, curtain to shower 2" too short; floors slick as snot and no towel to lay on floor. No working t.v. and kept being told "a few hours, tomorrow, etc.' Signed in on sheet in spanish with policy; english was available and placed in room after check in stating one rule 'no refunds, for any reason'. I'd never sign something like that. Any reasons??

Overall we had a positive experience staying at Surf ranch. The hotel is located in a great spot and is close to the beach and all the shops and restaurants. The breakfast was decent and the room was clean. What we were not happy about was the very slow WiFi and how dark our room was. We were located at the first floor and people were hanging out outside of our room till late and we could literally hear everything.