I loved the clearness of the hotel, and the staff was very friendly and helpful. I also appreciated the convenience of a washer and dryer

Great size

Cleanliness and the quick, easy entry.

The people

Very clean, and quite. Friendly staff.

Absolutely Loved the staff. Excellent customer service. Property and room was very clean. Front desk personnel were kind, helpful, and very professional. Very pleased with our stay here

nc

Amazing property, very clean, beautifully set up in rooms, safe area, and outstanding customer service. Would absolutely recommend this hotel 1,000 times.

The property is well kept but cleaning staff for the rooms can use some help —not cleaning room for 2 days and not restocking supplies like soap or coffee or towels and internet problems

Clue staff who don't care for anything, wireless took forever t get, bath faucet broken, they do not clean daily if you do not remind them...

Poor staff attention to detail, service

Poor staff attendance t problems and there were many issues with wireless, bath broken faucet, continuous reminders t clean the room...

Its a really nice property, I love the location,the person on duty when I checked in was OUTSTANDING (I cant remember his name) and would give 5 stars except for one thing: 2 nights of my 13 night stay, the power went out to part of my room in the middle of the night, including the air conditioning. Anyone who stays in south Florida knows that waking up in a pool of sweat is never comfortable. I reported it the first time, and maintenance came and fixed it, but a terrible nights sleep can partially ruin the next day of your vacation. It happened a 2nd time, and when I went to check out yesterday I started to tell the person at the reception desk that these 2 events were my only complaint- I wanted to tell her that the power going out in your HOTEL room is not really something you hear about (especially the A/C) and I was about to ask for a partial credit and the receptionist literally walked away from me while I was attempting to summarize my stay. I ordinarily dont write reviews but seriously, your A/C going out in the middle of the night in a hotel in south Florida is not a pleasant thing to wake up to, and the one individual had zero interest in listening to me, they should have offered me some partail credit for those 2 nights

My concer is the hotel has a problems with the internet and nobody said that at the check-inn. When we ask for how to access to my mails they said that the hotel has problems with the internet for a week or so.

Great experience

They didn’t want to give us clean towels we had to hunt staff down to get it and even then it still took another 2 hours before we got it! Also there were roaches in our room! Disgusting!

During the second night of my trip, my toilet wouldn’t flush upon asking for assistance. I was told that maintenance doesn’t come in until the following morning at 7 am. They did not have a room to put me in, so I was unable to stay in my room my second night and had to sleep on a family members couch. When I returned to the hotel in the morning, maintenance had not arrived, and I was told that they would not be in until 9 AM, there was no reimbursement no accommodation although I was not able to sleep in my room. I was told that the manager Mitchell would be able to assist me when he arrived at 9 am. I went downstairs to talk to him around 11 am. I was told that he would be on the overnight shift, although I was initially told that I could speak to him in the morning. Overall service was horrible. I am extremely disappointed. I will not stay again.

Very nice hotel. Courteous staff, nice snack and beverage shop, plus afternoon popcorn and cookies!! Will return for sure.

The room was great only stayed 3 nights so was not planning on cooking the fridge came in handy would definitely stay again if the need arises. I love the popcorn in the afternoon heard about cookies that are awesome but I missed out. Nice having a bar there with pizza for a late night food.

Everything was really nice!

Excellent service and great hotel

It was amazing how fast and easy it was to check in and not to mention getting a gift bag with water bottles upon check in!

We had a 5 night stay, and on our return the first day we saw that the bed was not made, so we asked if the room was supposed to be cleaned every day which we were told that it should. Long story short the room was only cleaned once in the 5 days. We tried to email the general manager but there is an issue ther and our email does not get through. We left a voice message for her but she has not responded as yet. This does not surprise me, it's a pity because it is a relatively new ptoperty but there is no upkeep. Our bathroom faucet was leaking and we asked for it to be seen to, but unfortunately that was not done. The front desk stff are friendly enough but they all look like they slept in their clothes, not an image that a hotel wants to portray. Vert sad but totally repairable if the GM would come out of her office, look around and talk to customers. But then again why? Fort Lauderdale is a vacation spot and there will always be some unsuspecting person!!

Room AC was so noisy that I could not sleep the whole night. Spoke to front desk. All they said or did was say sorry... Would never go back.

The property was very clean

Nice and Clean

rooms are large and beds very comfortable

Liked everything. Room was spacious and well appointed. Do not like carpet in general as carpet can hide stuff

Nice, clean and comfortable hotel in an area where there aren't a lot of options.

Vary clean

Great newer hotel in Coconut Creek. Perfect for families wirh large rooms available. Staff is really friendly and helpful.

Quiet stay