Only one new guy running front desk. He was on the phone with someone helping him the entire time. Gave us a parking pass that didn't work so we had to come back from the garage a block away to get another. Other than that, no other complaints. Place was decent, rooms were clean, etc.

Check-in experience was a 10/10 thanks to the kind, jovial personality of Rashana (sp?) to me and the two guests ahead of me who she helped. We had a wonderful conversation + she gave me her local restaurant recommendations. The lobby has charming/historic decor to match the structure. The elevators worked fine during my 3-night stay. Ice machines are on even floors, and the microwave is on the 2nd floor. If your room number ends in 1 like mine did, your door will be just a few steps away from the elevator, so it can be noisy. About the room: The walls (doors?) are pretty thin, so if you have noisy neighbors you’ll hear them. You’ll also hear the plumbing in the walls as your neighbors use the sink/shower/toilet. Didn’t bother me, just a heads up. The room was clean and nicely arranged. I liked the bay windows which brought in plenty of light. I checked for bed bugs and saw no signs, but I sprayed everything with Lysol anyway. I didn’t love that the headboard was fabric for that bug risk. The room size is similar to a studio apartment (minus a kitchen of course). The luggage holder, desk/chair, iron, + Keurig were useful/nice to have. The bathroom had plenty of towels + was clean aside from a few pink spots in the corners of the shower where water tends to pool. The shower was small + the doors close toward each other with a small gap, so you’re likely to get the floor wet. The shower head height was above me (5’2”), even after adjusting it down, so a bit of a struggle.

Waited around 20 minutes for the front desk guy to even appear. Bartender gave us free drinks to try and make up for it.

Good location and great staff but overall I wouldn't stay again. The rooms are pretty small and tight. The shower was a nightmare. The shower head is way too powerful for the tiny shower. And the shower doors dont keep the water in so every shower caused our floor to flood. Food wasnt available and the front entry gets very crowed and packed. The bar was nice and the bartender was amazing. Parking was a bit confusing too, so research before arriving. For the price I could have stayed at a more enjoyable hotel.

They was really rude, charge for everything like for everything just make sure be ready and room was very small, I don't recommend the hotel.

We were in St. Louis for a concert and stayed at this location with other friends. Check-in was a terrible experience. The hotel was sold out, only one desk person working, and the rooms were not available at the 3pm check-in time. We were sent to wait in a bar/restaurant area for the rooms. As the rooms finally became available, they were given to those waiting in line, and not those who were waiting in the bar/restaurant. The front desk person sure couldve used some help with this fiasco-but she handled the stress and frustration well.

Easy check in, unfortunately there are few breakfast options and few late night food options available after concerts. Hotel was clean and quiet. Rooms were small but quaint.

The property is nice because it is within walking distance of the arch and Busch stadium. There's also a bar and dining area in the vicinity which is really good. The rooms themselves are tiny, they do not have a fridge or safe. If you are one that can sleep with city sounds then this place is for you. There are a lot of traffic noises even at night people revving engines and it echoes off the buildings downtown. There are a lot of what look like abandoned buildings in the vicinity which brings into question safety, however I did not have any issues during my stay.

This is an old trendy hotel. It has some neat decor and features and is clean. That's where it ends. We waited hour and 20 min for our room to be ready after arrival. 2 hours after the promised 3 pm check in. 7 other couples also waited. No comp was offered. No restaurant or bar was functioning as described and the nearby suggested restaurants for breakfast was also closed. The room is small and only big enough for bed and desk. Shower only big enough for 1 person. Dusty behind some furniture. Again decor is great but no room to move. Will not be staying again.

Good for a one night stay for a Cardinals ball game

They are just understaffed. Check in was slow. Breakfast was ridiculously slow with so many problems. Parking is complicated.

Check in staff was not so friendly. Seemed upset that we purchased stay via hotel.com. 10th floor room was stuffy and damp. Drawer was off track, hairdryer broken and the walk in shower was 3x3. Water was hot, bed sheets clean, bed comfortable. Parking is a block away! The garage is poorly marked (you would think that the street level was 1 but no, it’s level 3) zero direction which could be dangerous at night.

Hotel is very nice

When we got there, we were able to check in a little early, which was great! They gave us a key to park in the parking garage and told us the parking would only be $15 since They had some issues instead of the $25 that it should’ve been. They put a $75 hold on my credit card, which was fine. I knew there would be one. When we finally got to the room that night, my husband noticed that it looked like urine stains on the bedding and asked for a different room when they have been cleaned and they were booked solid and didn’t have any room so we asked for them to change our bedding. We left our hotel for two hours to come back and it had not been changed, also we had set the thermostat to 65° hoping to cool the room down because it was extremely hot only for it to be Stuck at 76°! We went downstairs and after about 25 minutes of waiting finally got to talk to the receptionist, and she was super nice! After being informed, they had no other rooms and no way to fix our problems. We just checked out and asked for a refund the next day after we got home, I called and talked to the manager, who was kind of rude, but, she said that they were sending the refund back to Hotels.com And that I should be getting it back from them however instead of the $75 hold being reversed, I was charging additional $185! Mind you I paid for my room in advance a month before! So a room I did not even stay in cost more than $400!! The hotel was nice enough looking great location just not very clean!

First of all, although Lisa and the other nice lady was very sweet and accommodating. Management is awful like a 0/100. We were moved 3 times to different rooms. TVs and phones did not work. No maintenance, air wasn’t working, toilet was clogged, showers leaked. They charged my card for 5 separate transactions once upon arrival and several during the stay AND after leaving. No one was told we had to pay for parking in the garage, it was never an option to opt out. We were just handed a parking card that’s $25 a night. Also believe the building is haunted…

Super close to everything I wanted to see

It was hip and interesting. The staff was friendly and helpful. Quick walk to the arch and the ballpark. Plus, it smells amazing in there.

They overbooked, blamed it on Hotels.com, didn't let us know until 9pm... One person at desk helping while 10 ppl were in line. Other worker at the desk was "training" and doing her nails while eating a bag of potato chips. Terrible experience.

*Long Review* First red flag was during check, it took 15 minutes just for us to get checked in. Idk if it was because we booked through expedia or user error but someone else who came in after be what checked in before me by someone else. After we finally got checked in, we got to our room to see we got a double bed. Mind you I had called prior to ensure we would have a King. When I called down to see why we did not get the King I was told that the other rooms were “out of order”. We had another party staying at the same hotel as us and they were put in a king mind you I not only booked before them but I checked in before them as well. I then called back down there which turned into me having to take a trip down there (because nobody was answering) to see why I was not accommodated when it came to the room versus the person coming in after me. After a couple excuses that didn’t make sense and I made sure to call them out on I was then told it was their mistake BUT the other rooms were dirty & the housekeepers were being sent home due to the tornado watch. I was then given a “free breakfast” card for the inconvenience lol. after getting back to the room they called and said they did have a king & told us to bring our things down so they can switch us. Once we got to the new room there was a puddle from a window leak and the phone did not work. There was nothing they could do & said the manager would talk to us in the morning but they never came. Thankfully it was one night.

The Hotel was a cozy well maintained older hotel with great amenities, the location was great, and the staff was friendly and welcoming. Will definitely have to stay there on our next trip.

The hotel called us around 5pm and canceled our reservation. They sent us a cancelation email and said the money was reimbursed but it still came out of my account. We ended up going home instead of booking another room so late in the day. We had not made it to the hotel yet to check in even. They said they was overbooked.

Floors were not very clean my feet were dirty after walking barefoot.

Room was amazing, but the highlight was the lovely lady on the desk! (LaTonia I think?) she was wonderful and very friendly!

We stayed for one night since we were driving through St Louis. The hotel staff were very friendly and easy to talk to. The room was clean and comfortable.

When we arrived to check in the front fest charged us $75 deposit that would be refunded when we checked out. The next morning there was an additional $137.00 charge. We were told it was for parking, but we didn’t park a car at the hotel. They said it would also be refunded when we checked out. So the hotel tied up over $200 - when you are traveling on a budget, that is a really big deal. We checked out 4 days ago and are still waiting for both charges to be refunded. The front desk folks were really nice and did their best to help us, but they didn’t seem to have any idea what the additional charges were about or how to help us.

Beautiful property! Friendly staff! Highly recommend. Historic property in beautiful downtown St Louis! Short walk to Busch Stadium.

I was a little afraid of some of the reviews about it being a dirty, old hotel. However, I think that they have really turned things around whether that be new management or new cleaning procedures. Some of the negative reviews also just highlighted things that are only because the place is older! Overall the service was wonderful, the lobby smelled wonderful and clean and the layout and decor was fun and not like other places!

Website advertises rooftop bar and restaurant but they aren’t open. Rooms are VERY small but it’s clean. Lots of interesting street walkers around

The staff was very helpful and courteous

One star. Rooms were freezing. Single pane window. Probably original windows.

The staff was friendly, the bar was closed because the bar tender didn’t show up. I had to pay an additional $75 for incidental but my car was already charged $240 but the receipt shows it was only $195 so where did the rest of my money go?!? When you shower the water goes everywhere, no fridge in the room parking was blocks away and the cleanliness was non existent. Next time I’ll stay at a motel 6…

love the vibe of the place, it’s so cute! staff was amazing!