This is the worst Hyatt Place I have ever stayed in, Drinking glasses still had what looked like orange juice residue in them and stuck to the paper when we tried to pick them up. Hallway and room were dirty, carpet was dirty, bed was soft and needed replaced. Hyatt you shoud remove this place from you portfolio. . The front desk clerk how ever was as helpful as he was allowed. Kudos to him, not the ownership, or mgmnt

Clean

Conveniently located close to the airport.

Hotel is located in a commercial district so if you need home improvement items you can just go next door. Got in late so had to gobble a sandwich before the bar/restaurant closed but the staff was very accommodating and stayed a few minutes late to help us out. Shuttle driver was very helpful and got us to the right spot for cruise pickup shuttle. Room was nice and appeared to have been recently remodeled. Just a quick overnite before our cruise so didn’t get to use any amenities. Would stay here again.

Good location, clean room, friendly informative staff.

very nice

The Front Desk employees were wonderful and very helpful. Wish there were more dining options in the area.

Below average, poor breakfast. Room’s do not have daily maid service unless requested

Room was nice & spacious for an overnight stay prior to flight. Airport shuttle was convenient & punctual.

We liked the idea of some department stores being within walking distance. The food at the Placery was reasonable and tasty. The staff was informative and helpful. The service was outstanding.

Convenient and clean

Excellent property

Ok

Great property

Staff is super nice

We stayed for 6 nights. When we arrived the room was dirty. Cherry pits on the floor, red stains on the bed spread and comforter, sticky carpet and foot/ table stool. we requested service 3 times and it didn’t happen. I emailed the manager, send pictures of the room and it got cleaned. Partially. There were still cherry pits on the floor and sticky floors. Manager apologized and offered to give me points. I asked if we can get room cleaned every day( not sure why I have to ask , isn’t that part of the hotel service?). Never heard from the manager again, room was never cleaned again, had to go to front desk to get toilet paper and to restock the room and towels. Unbelievable badly managed hotel. Wouldn't recomend it

We booked a 2-room/3-day stay and did not receive housekeeping service once. On the second day, still dirty, we spoke with the front desk to request service at (5pm). We returned at 8pm and asked the same request. Then again at 11pm. In total we had spoken 4 employees and were effectively told that it was not possible to receive service as housekeeping is only available by request, which we had already asked 3 previous times. Not only were we not informed of this unusual policy at check-in, but there is no signage in the room or at the front desk to inform guests otherwise to what is standard hotel procedure. Additionally, on arrival the shower shampoo/soap was empty. One other consideration is safety - our room was on the ground floor facing the rear parking lot and during the course of our stay, there were multiple people passing our room/window (and loitering in parking lot) that were clearly intoxicated/homeless/drug users. This negatively affected our comfort and feeling of safety.

It’s a standard hotel. The area around the hotel is dirty and noisy.

Ladies at front desk were polite

Thank you

Staff great, nice breakfast

Great place, clean and beautiful and comfortable!

It was great, convenient

We got in at about 10:30pm on the train to anchorage. We scheduled an Uber, gathered our luggage and took about a 12 minute drive to our hotel. Check in was smooth and painless. We found our room without a problem. Thermostat adjusted room temperature quickly to what we wanted it at and we were able to get to bed quickly. The shades darkened the room so we were able to sleep even though it was still light out. It was quiet all night. The hotel offered a free shuttle service to the airport, on the hour (that you need to schedule the night before). We got to the airport with no problems. Now for the not so great…the lotion they provide, smells great, but does not soak in and is watery. The shampoo on the sink look like it has been used and left there. The drain in the shower had a longer, rectangular cover that was supposed to be placed over it, but it was propped up in the shower, to the side. We didn’t use the shower because we were there less than 12 hours, so I can’t tell you if the drain worked or not. The room didn’t seem to have any modern updates, or any extra perks to it. There weren’t any USB ports in the room for chargers. For a room that cost $445 for one night, booked 10 months in advance, I thought it would have been nicer and had more to it.

This hotel was a clean family-friendly stop before we headed out of town. They had a shuttle service, which worked well into the evening. Great spot to stay for a few nights if you are touring anchorage. The staff was very helpful and kind. The breakfast in the morning was amazing and held us over for our 4 Hour drive to Homer. The curtains were heavy and blocked the Alaskan night sky. The room was big enough for for adults and two kids. We only spent one night after a long train ride before we headed south.

Great staff GLORY and TANYA GREWT 3 rooms great breakfast menu

Nice to have shuttle

Close to airport, easy parking, good food nearby, blackout curtains

Staff was helpful, free airport shuttle, property was clean and well maintained, free hot breakfast, and good restaurant.

Stayed here one night since needed to be near airport. Had to ring for shuttle which was there within 20 mins. Check in was quick. Room was ok but the bed was very uncomfortable. Only soap bar and no shower gel. Price point was ridiculously expensive at over $400. We paid for convenience this time and it definitely was not worth that. If price point was right, will stay there but otherwise not. Had dinner which was ok and breakfast was reasonable rather than amazing. Only reason given a 4 star was the staff were excellent. Otherwise it would have been three.

Hotel was overbooked and did not provide a solution. Expedia's solution was a refund in 7-10 days. Absolute crappy service from both the hotel and Expedia.

It was a good stay!