Nice hotel

I waited at the front desk for 20 minutes before someone finally arrived to check me in which was very frustrating. I asked for help with my luggage and I was told that there was no one to assist me. I was clearly traveling alone with a newborn and struggled greatly to get my bags. There needs to be more staff and someone to consistently be at the front desk as it could have become a safety issue

LOVE the Tru hotels!

This place was super clean and comfortable! My only complaint is that the pool was not open. Would definitely stay here again!

Really convenient and the room was super nice. I like that I can control everything through the app.

Very conveniently close to the interstate

Love this hotel - convenient, clean, comfortable and pet friendly

Very convenient for Lake Oconee Village

Great property

Nice and clean property. Loved pool table and outside chill space.

Super clean and GREAT STAFF! They were a joy to be around upon check in.

The receptionist was very personable and knowledgeable.

Clean and convenient

The staff was SO friendly and welcoming. Everyone there is kind with a sense of humor.

The staff was extremely helpful and it was very clean.

Location is convenient and the staff were great. The property is showing wear and tear and could use some sprucing up. There are some blatant examples of this one being a broken cigarette receptacle sitting on the back patio.

The front desk service is enthusiastic, the facilities are perfect, clean and tidy.

Nice welcome and as I forgot to bring my bag, they gave me a toothbrush, razor and even Goodies powder for headache.

The staff at as excellent and very accommodating!

Great people Friendly staff Nice breakfast

Lovely place with excellent communal amenties including a spacious lobby, great breakfast and friendly, helpful staff - always a blessing. Very clean and comfortable.

Awesome job by the staff!

Tiny rooms & not very comfortable.

Conveniently located of I-20 with fast food and gas nearby. Easy ride to Madison for shopping and Greensboro for a play put on by the community theater. Staff was attentive and accomodating. Good hot breakfast included. For a rather new facility we were surprised our window was practically destroyed and hard to manage.

We were unable to check in after two phone calls enroute and at the hotel upon arrival. The check-in cleark said they had no record of our reservation and had absolutely no record of us in their system. Three tries to resolve the issue with Hotels.com by phone were unsuccessful since the automated system just kept asking us to re-enter the details of our stay. This all resulted in us making a three and a half hour return home very disappointed with both the hotel and Hotels.com. We expect a full refund of our money ASAP. We have filed a dispute of charges with our credit card company as a result of a very disappointing experience.

After shopping for a pet-friendly hotel, we chose this Tru hotel based on rate, reputation, newness, etc. Upon check-in they charged me an additional $50 as a pet fee! That was not disclose upon booking and should have been included in the "pet friendly" rate. There was no choice late in the day to find something else. This is dishonest behavior. Additionally, the place was surprisingly unclean and poorly maintained for a new hotel. My desk chair was broken and when I asked for it to be replaced they actually asked me to bring it down! There are no glass or even plastic cups to have a glass of wine - only waxy paper cups. Cheap ice bucket with no lid, leaking shower, a "floor chime" on the elevators that sound like a fire alarm going off every time you pass a floor. The list goes on and on. AVOID AT ALL COST.

Good

they billed me twice for one night $392 for overnight stay

Whomever has hired the staff did an excellent job.

The breakfast selection was poor

Staff is so friendly & accommodating!! Rooms nice and clean-fun atmosphere!

My stay was great. The hotal is new, clean and friendly. I however, would prefer a little more tradition decor. This is very new age minimalist..No problem with it other than I felt I was in Ikea!