Very friendly staff. Always on top of things and the wait staff at wild onion was amazing!

Great overall vibe

This place was fine, but for the money, I expected more. Primary complaints: 1) The pool looks huge in photos, but it's not. 2) We were in an adjoining room and we could hear the conversations of the occupants next to us. We had to move (which was easy and handled well by the staff) 3) No one ever answers the front desk, but they will call back. However, it's a little shocking when they call back and say "What's up, Katie?"

Great location for the Shoreline Amphitheater concert. Parking is valet only or street parking at hotel. Staff very friendly too

The restaurant was not very good, lack of variety.

Just an overall quaint boutique hotel. Dog friendly…which is a huge plus.

Very limited menu for food

I like the decor and the staff has been great.

Spent two night at this hotel for a business trip and WOW! This facility is beautiful and the check-in process was seamless. Even my Uber driver had positive comments about this place. I would recommend Hotel Citrine to anyone looking for a luxurious but affordable hotel option.

Very clean

I like this hotel. Great location. Friendly staff. comfortable beds. Breakfast options are good and done well. Will stay here again.

Very clean and modern. Really good restaurant and staff was also very professional and friendly.

Clean, nice gym and good service.

This hotel was very nice. The staff was great, especially Sharon. She took care of me and my large family. The restaurant was a little pricey, but the food was excellent. I will definitely be staying here again.

Absolutely BRUTAL - stayed there in September for a football game. Rented a car for one day to see the Golden Gate Bridge. Was to return the car the following day on our way to football gave our keys to the front desk after parking in valet. The hotel gave our keys to the valet driver and the driver moved our car to the parking lot. The following morning we used their app to request our car. We then went outside and waited for the car. We asked the valet three times about our vehicle and we’re told to be patient. Almost 40 minutes passed before we were told they lost our car keys! We were then told to take an Uber and they would reimburse us for the extra day of the rental We paid almost $90 for an Uber and went on our way. Over an hour late for the game by this point The following day we texted the valet manager to ask if the keys were located - we received no response - we called the front desk who stated they still couldn’t find them and that they would have the valet manager call. Almost 2 hours later we finally heard from him and he was no help - he told us to call the rental company and deal with them. He said everytime they lose keys they just tow the vehicle and that they would pay for the new key and any additional charges We spent over 2 hours on the phone with enterprise arranging a tow truck and paying the extra charges It has been over a month and he just dodges our calls to be reimbursed the $900 in extra charges. Horrible company

Cute, boutique style, friendly staff and great restaurant. Only con is valet parking only or you can park on the street which is hit or miss.

Amazing.

Front desk staff with shockingly rude and unhelpful attitude. One of two elevators did not work.

Hotel room’s first impression was the delightful but not overwhelming fragrance you smell as soon as you enter. The two queen beds, linens, pillows were very comfortable. Room faced a busy road but room remained quiet. Bought dinner from the hotel’s restaurant. The $24 burger’s taste met my wife’s expectations but she said it was a little small. My half roasted chicken was a little bit overcooked but tasty. Second night, bought dinner again from the hotel’s restaurant. The $64 steak met my wife’s expectations. It was tender, juicy and cooked medium rare as we ordered. I asked for steak sauce but was told they did not have any for our $64 steak. One of the restaurant servers commented “most people” don’t ask for steak sauce. They finally found an almost empty bottle of the famous brand of steak sauce for us. I gave the kitchen staff another chance to cook me another half roasted chicken with a comment to the server about the previous night’s overcooked chicken. Thankfully, the roasted half chicken was cooked satisfactorily this time around.

Great stay. Restaurant was wonderful. Valet parking was not as smooth as it could be but overall we enjoyed this hotel. The 2 queen room only had room for 1 stuffed chair but room was beautiful.

The hotel was very nice but our room had no microwave , we did complimentary water and the pool was heated but a little disappointing because it was so SMALL and it’s only 4ft so not many people can be inside at the same time.

The staff were friendly and helpful. Niyo was extremely helpful. The facilities were clean and lovely. We would stay there again if an opportunity warrants in the future.

The front desk and restaurant staff were the best! My biggest and only gripe is that your vegetarian friendly food options are very sparse. At a minimum you need to offer a veggie burger option or a meat free pasta dish of sorts.

Awesome check in service easy and memorable

Beautiful hotel, super comfy beds and pillows. My only complaint was how long it took to get our car from valet.

free parking needed

We had a wonderful stay. Nimo at the front desk was exceptional accommodating our requests. The restaurant had wonderful food and service. We are enrolling in membership with the Marriott Bonvoy program because of the great experience at Hotel Citrine .

Conveniently placed with excellent facilities

This is an exceedingly well-run hotel. Beautiful. Modern. All the amenities. Gorgeous bathroom. Nespresso. Unlimited filtered water. Bar. Restaurant It was a business trip but I feel rested like I had a vacation. Highly recommend!!

I just loved this property! Very clean, eco friendly, wonderful staff and very comfortable rooms. The price/quality ratio was just amazing! I really enjoyed my stay here and would recommend this place for other travelers

Newly built. Quiet. Clean

Lovely hotel. The decor is nice and the rooms are comfortable