The property is relatively close to the attractions in Drumheller

To start with the 'guest check in system' is probably the worst thing I have ever had to use to get into a property. I was using an iphone 13 and the id verification software kept crashing or couldn't recognise my brand new Alberta Drivers licence. I tried this over a dozen times and it kept crashing. We tried again when we pulled up to the property close to midnight, again it crashed. Luckily there was a customer service rep available on the phone. However her english was terrible. She kept asking me to complete the check in. I told her about a dozen times it doesn't work. She eventually got the idea. This house is divided into upstairs and downstairs apartments. Nowhere on the website does it say that the 'Colour' apartment is a basement apartment. The rep initially gave me the door code to the upstairs apartment. I opened the door and there were people asleep on the couch. She finally understood that we had booked the basement suite. Several more attempts and she gave me the correct door code. The 'apartment' is a pokey run down basement area. The doors do not close properly. The floor makes terrible noises as you try and walk around. The beds were god damn awful and there were no extra blankets to try and sleep warm. We had to get blankets out of our car that we travel with. The place is freezing, there is no heating control in the actual apartment. When I contacted the property owner they had to ask the upstairs guests to adjust the thermostat. Place was still cold. The bathroom is shocking. The shower control knob fell off. There is no powerpoint in the bathroom. There is also nowhere to hang towels. Prior to travelling to Drumheller we added an extra night's stay with the property owner. Something glitched in their system and they changed the door code on us while we were out that day. Another phone call and a rep who could barely speak English telling me to complete the guest check in using my ID.

The location (in town): centrally located in a nice neighborhood. Refreshingly, the internet was great, we could stream easily.

Where to start? Don’t let the pictures fool you: You rent the basement of a house. Some minor complaints like a kitchen without a dishwasher, a way too small table (for a property that claims could sleep 7, there’s only 4 chairs and a small table), very old fashioned bathroom, … But the biggest complaint, what you should definitely be aware of, is the fact that the acoustics of the place is all wrong: you share the house with the owner/renter and every cough, every step, every sound (s)he makes, you’ll hear. It is unsettling during the day and downright unacceptable during the night, when I was awoken by him/her getting up at 6:30. A message to the host about this was ignored so no help there. To avoid, unless you’re ok with this.

It had a nice layout and decor

Basement suite, noisy when the other renters upstairs are up at 5:30am and stomping around.

Location was good

The apartment was nicely decorated and it was comfortable for our family. The location was great, quiet neighbourhood and close to grocery stores.

The carpet on the stairs toward the basement smells terrible, which made the first impression of the apartment very unpleasant. The dishes and cutlery weren't very clean, so we had to rinse everything before using it.

Great location, size, and furnishings. Nice and clean. Cute place for the most part and we enjoyed having our own space. Instructions for access were a little confusing, but host was very responsive and helped us out.

Photos are a little misleading in what they don't show. Bathroom is very old and without a fan so it's on the musty side for sure. Kitchen isn't one you really want to cook in, but it did the trick for simple breakfasts and snack prep. Bathroom door doesn't close without a hard shove and big bang and bedroom doors don't close easy either which isn't a big deal for some but a bit of a nagging hindrance when you have sleeping kids. We really wanted to love this place and I think if the host finished off some details and refinished the bathroom and kitchen the way they did in the rest of the place they'd have a real winner.

Everything matches exactly as what was described. The host was also very receptive to calls and providing all the information we required.

Location cleanliness and the kitchen

It’s boiling hot. Very uncomfortable

House was very small, pictures very deceiving, bathroom fixtures didn't work, no light bulbs in the lamps, upstairs person woke everybody up at 5am stomping around. Very much in need of updating

This place has the softest and most wonderful towels I have ever experienced! Far better than any hotel (including 5 star). The suite was exactly as described and very well stocked with everything from tea, coffee, and dinnerware to extra towels and linens. There was even a lovely little french press for coffee and the cutest darn kettle. Everything was also very clean and comfortable, and the owners were very attentive. All in all, this suite is wonderful, and we had the perfect amount of space for our group. I would definitely stay here again.

Nothing to note. The place was lovely :)

Lots of space for our family

It was a quiet beautiful area we all loved it, felt like home.

Location, spacious, saved us booking 2 hotel rooms. Convenience and comfort.

Bathroom, though clean and adequate, could perhaps use an upgrade. The shower tap control was loose. That would be my wife being picky. She would book again, and recommend, but give them a heads up regarding the bathroom.

The decor and comfortable beds

Bathroom outdated. No bathtub for kids

the place was in a nice location

it was really hot during the evening

easy to find clean and want to stay again

beds a bit hard but slept well

it’s aesthetic and super comfy

it’s kinda cold at night there’s no heater

This is a good space for 3 people who all want their own space and beds. It's a basement suite that has been refinished, so has a cozy feel. There is a fully functional kitchen and two separate bedrooms

I was annoyed to discover a $90 mandatory cleaning fee had been added to the costs upon booking. I feel that this should be included in the list price. That extra cost puts this place in the same range as some 3 star hotels, which is questionable value for a basement suite IMO.