Cheap, private room, Internet worked, kitchen good

Up steep stairs, damp in room, unfriendly staff, cost more than on booking.com, outside of the room was a building site, door paint peeling

The small garden makes the difference; the room was furnished enough and everything was cleaned. A lot of space in the room was appreciated! Employees helped us in finding restaurants and bar open to have dinner and the extraction of one more night was possible and easy to do. Very appreciated!

It was impossible to pay by transfer because they didn’t know the SWIFT code of their bank (A SWIFT code is an international bank code that identifies particular banks worldwide). Is good for them to know if they want to receive international transfers.

Everything

Nothing

Great location! Very clean, quiet, nice lounge area. Basic amenities, but great value for the price. I will stay here again.

It was clean and the kitchen was big and nice and it was overall a nice place

During the night someone there stole my only pair of shoes.....Black leather loafers. The guy working there looked for them with me, and was wondering why anyone would steal shoes, which is absurd and never happens. Well I was told leather shoes can be sold for cash in the local tiendas. So I left the hostel with no shoes on...only my socks. So this hostel is in an area and has people there who will steal your things to sell for cash....aka opportourists. There are no locks in the storage area, and if you are on the top bunk bed that means your things are stored unlocked below your bunkmate on the bottom bunk. Also there are no windows in the mixed dorm, so at night it is pitch black....perfect for anyone who wants to steal your things. At the other Hostel Gente de Mas, the housecleaner tried to get 200 pesos from me, and when I was unable to do so, the next day they lied and said I needed to leave because it was completely booked, even though online it has rooms available. There are better hostels in Puebla to stay, especially if you don't want your things stolen, people staff asking you for money, and you getting kicked out the next day when you don't give them a loan. This is absolutely the worst experience I've had living in hostels. I will never live in any Hostel Gente de Mas ever again. The culture of taking, stealing, and lying is just too much there, and it's not a good feeling knowing you need to sleep with everything you have of value in the bed with you. I had my valuables in my pocket that night because I saw the type of people in my room. My shoes were on the floor, so they took my shoes. I should have slept with my shoes on I guess.

Staff were excellent. Alejandro and Alison are both great guys and more than happy to provide recommendations for local places to visit. They could not have been nicer. Location is central. The common area is nice and the facilities are clean.

The accommodation is basic and the mattress could be better but in fairness the price is very good.

Great location, amazing staff!

Cheapest in this location.

No window in the room, no fan, very steep staircase, noisy at night (seems it came from the reception)

The receptionists are very friendly and helpful. The hostel has a charming "patio garden". The room for 4 was very large for Mexican standards, with spatious beds. There are many showers. The location is great, walking distance to the centre and near to the colectivos to Cholula or to the main bus station. There is a kitchen with a fridge where you can cook.

It would be nice to have a piece of furniture where you can put or hang your things - a chair or table, some shelves, anything.

Nice and cozy dorms, big kitchen and enough bathrooms. in general very good value for money

Quiet and large private room with private bath. Excellent staff, Allison and Miguel were friendly and very helpful. Excellent location. Kitchen and filtered water available. Keep in mind that this is primarily a youth hostel.

The room we had could be greatly improved with the addition of a small table and light, a shelf for clothes and a mounted bar for hanging clothes, and a small shelf in the bathroom.

Staff, location, kitchen is basic but ok with me

Kitchen can be improved, wifi was not working at my room or kitchen, had to use it outside the room.

Nice community are very friendly stuff!

The location was really good, not far from everything you could want to do in Puebla. The courtyard area and kitchen are really lovely. The staff were friendly and polite. For the cost of what you pay it was good value for money.

The bed was SO uncomfortable, we were in the upstairs room via some very steep steps with loads of building work going on. Other than the first day we were not disturbed by the building works but yeah, could definitely do with a better bed and generally some tlc on the rooms. Cracked floors, broken shower door etc. We probably would only stay again if the odd night or two because any longer our bodies can't take it 😆🤣

Murals, green wall in patio, hot water.

The music was to loud, so there is no chance to rest after all day on busy streets.

Price

Cockroach in the bathroom

Of course the staff are very nice 😊 I was lucky that I was alone in my room by chance 🍀 Each bed had a power supply 👍

On the booking site, it was written “with breakfast”, but it wasn’t, they told me that was depends on the season. The kitchen items were quite old (often like that in a hostel in Mexico) a pot pan was too old so when I just boiled some water it got dark… the Teflon burned fell off so it’s not healthy.

Staff was friendly and helpful. great location and very quiet during the night.

bed was squeaking like crazy - quite uncomfortable. toilets blocked…

Really friendly staff, nice atmosphere, big rooms, well kept facilities and a large kitchen space available. Located very close to centro historico.

It was the last stop on our trip... Not the fault of the b&b