Close to the Army base

Rented the unit for 3 days.. Day1: Within the 1st 30 minutes of arrival, we saw 11 roaches. Tried reaching out to the office personnel… they decided to keep emailing us to communicate, asking for pictures & videos of the roaches, then told us to use the bug spray under the sink (was not there). I had my child & my elderly mother with me. I requested another unit but was told they were all full. I drove almost 2 hrs to a friend’s house to spend the night. Day 2: I returned to the area (NOT in the unit) because my son & nephew graduated from the Army. Office staff now decided to text me after I called the office. The office staff told me that mgmt was not available. Someone from the office finally returned my call. They told me that their pest control person would be at the unit w/in a couple hours (it was 10am). I sat in my sisters unit that she rented til 4pm. Orkin Pest Control finally showed up. The tech found a roach nest under the refrigerator & in the bottom of the fridge. Roaches were seen on the couch & crawling on the walls while the tech was there. The tech said the unit needed to be bombed. The office then made me wait over an hour before offering me a unit for THAT night ONLY. I asked for a refund but was told if I go somewhere else, I might not get my money back. I spent the night in Unit B (nice & clean). Day 3: Someone was coming to the unit I spent the night in, so I had to sit in my sisters unit while the cleaning crew (a woman & 2 small children) cleaned the roaches out of the unit I originally rented (which was exterminated the day before). My flight home left the next morning so I did spend the night in the unit after the cleaning. The rental property people refunded a portion of our money (less than half)! Continued to text & email instead of calling me! Employees were nonchalant about the situation & mgmt was not existent. VERY disappointing compared to our first stay months ago.