Location

No FRONT PORCH for get on and off from the vehicle

This was our 3rd stay at Peninsula. The service is exceptional and it's great value for money. This stay was during the 2024 student protests in Bangladesh. Despite the volatile situation in the country, the staff took great care of us. Upon my request, the hotel had arranged airport pickup for me and even accepted my request to make a stop within the city to pick up my wife. As the situation in the country had gotten worse, most of the rest of the hotel guests had left, and the hotel switched from the excellent buffet breakfast to an ala carte option. We had the ala carte breakfast only on the last day of our stay, which was also very good. During this stay, we had exclusively eaten from the 4 different restaurants in the hotel. They had a good mix of different cuisines, and we were able to order room service from all the different restaurants. It's a bit pricey than outside food, but the taste and quality are really good. It would be good of they could provide menus in the room for all the restaurants other than just the room service menu. Unfortunately, our stay got cut short as the situation in the country changed, and the hotel deemed that it was no longer safe for guests to stay in the hotel. The staff informed us that they had made bookings for us at the Radisson hotel for the rest of our stay. They deemed that Radisson was safer as it was owned by the Army. We were the last guests to leave the hotel, and we were transferred to Radisson in the middle of the night in a hotel vehicle. Even though our room in Radisson was nicer and the facilities were much grander, the service was of lower quality than Peninsula. In Peninsula, the waiters were very attentive during breakfast, but in Radisson, not so much. During our first day in Radisson, I had asked for an omelette at the breakfast station multiple times, which never came.

No complaints, but could do with little bit cheaper in-room dining options.

Breakfast Good location also

Bathroom facilities should more better

It may not be a new hotel, but everything you needed was there. I even got a slice of cake every afternoon. I wasn't expecting that. The staff was excellent, you can see they treated everyone just as good. They worked to provide without complaint or hesitation. The breakfast was everything you could ask for.

The frequent power outages. Not their fault really. But it happens

Buffet breakfast

The Location is fantastic and convenient for our purpose as well connectivity for public transport is good. The Saint”s cafe in the ground floor has definitely great coffee .

- The pillows are not so comfortable - The bathroom has Hot water issue and water comes with sediments . Which needs to be fixed - During our stay the service lift had issue therefore the hotel allowed it to fix over night and the whole floor was smelling of Kerosine oil as the smell was spreading . This interrupted our sleep as my Wife had an asthma attack due to the smell . -Laundry service is good but they are not giving attention ti detail to use proper chemical to clean Sauce stain -Breakfast restaurant coffee machine have been showing maintenance on both days of our stay - Breakfast buffet menu can be better

I liked their maintenance and their each and every service.

Their WiFi wasn't stable sometimes. It disturbed during our work.

There's not many options available to the western traveller in Chittagong, making The Peninsula an excellent mid range choice of hotel.