Amazing friendly helpful staff. Credit to the brand and would stay there again.

Fantastic breakfast and the staff were lovely. Great value for money

Convenient location. Great car park, lovely hotel facilities. Friendly staff

Upon arriving at the hotel, we found no one at the reception to check us in. After about five minutes, a staff member finally arrived, quickly processed our check-in, and assigned us a room. However, the room, labeled as a family room, was extremely small and outdated. While it appeared clean, it was difficult to be certain given the worn and aged furniture and fixtures. On a positive note, breakfast was excellent, offering a wide selection of options. After breakfast, we returned to our room, intending to check out by the noon deadline. However, at around 11:30 am, the cleaning staff knocked on our door, asking to clean the room, which forced us to rush packing and proceed to checkout. On our journey home, about three hours later, we realized my daughter had left something in the room. We immediately called the hotel and were informed that the item would either be placed in lost property or sent to the laundry. I was told to call back the next morning to arrange for its retrieval. When I called the next day, I spoke to a different staff member who assured me they would contact housekeeping and call me back, but that call never came. Two days later, I called again and was given the same response: the item was probably with the laundry, and I would receive a call back. This, too, never happened. After several more days and multiple follow-up calls, I was promised a call back from a manager, which, unsurprisingly, also did not occur. At this point, I've given up hope of reco

I arrived at the hotel room and noticed that the room looked very small for my bathroom really small but only great things l noticed was everything was very super clean, their facilities were amazing, lovely and friendly people.

Holiday inn Runcorn, friendly staff , easy check in. Rooms basic but clean, decent bar area. Breakfast and food overpriced.

Although the property was a little tired on the outside this did not detract from the cleanliness inside The staff were brilliant and very friendly The food was better than we expected and the breakfast selection was excellent Would definitely recommend the hotel to anyone wanting to stay in the Runcorn area

Excellent staff, friendly and professional