I really liked it

I requested a refund because this hotel is for homeless and we went to another hotel instead. I chat with Expedia and they answered me and I talked with them about this hotel. The front desk did the refund. This hotel very very bad and they have bad smell._

Someone attempted to get into our room 3 times at about 11 pm, the last time, actually unlocking the door and attempting to slam it open. I had the slide lock on or they would’ve been in our room. I called the front desk and he put me on hold and never got back on the line. I will never stay here again and can’t recommend more strongly that you don’t stay here, especially if you have children.

I stayed here with family maintaining it clean but very high manza smell.

Like that was clean Didn't like was under construction

Way overpriced, No service , No coffee, TV guied did not match shows on the TV, Gangs of people hanging around the entrance, moldy bath tub walls. Could have stayed at the Hampton Inn for the same price.

I think, if the Hotel is destined to use like a shelter, must not be used to hospet to family

Room was clean, but the television did not work, and there were stickers stuck to the refrigerator and microwave doors. They looked like a child had done that.

This was middle of the road. No food, coffee, water or anything. Room was clean, area was safe.

Terrible. When came back last Tuesday night, sewage in tub and toilet. Room smell was aweful. Had to move to different motel. Cost me more money. Moved to comfort inn in Hamburg. Better by not by much.

The area was not great - people loitering outside made it feel somewhat uncomfortable.

The first room that I was given smelled like cat litter it was disgusting and the second room I was given was very rundown and outdated. The shower had mold on the walls, and the room smelled very musty and old… The carpet had several snags and loose threads all over and it just needed updating.

It was a good stay. I’d definitely revisit.

Good hotel and location, but it was not easy to get luggage in the side doors because of all the loose rocks on the brick path to the side doors from the parking lot.

Housekeeping failed for two days to clean room and supply clean towels. Had to ask twice before action.

The person at the front desk was kind and helpful. The place is well maintained and very clean. Great value!

Parking as challenging with hotels in same location. Building is showing wear and tear.

The receptionist was amazing she alone would make me want to book again! Very friendly lady. The room was clean and had a medium sized fridge in it. My kids loved the pool it was perfect size. I didn’t use the exercise room but it looked nice. It is pet friendly and there is a fee but it is not bad at all! (We had our dog) The parking lot was lit up nice and had cameras watching around the building. Overall if I was in the area we would stay here again for sure!

This is the first time I have ever booked via web. It was so easy and check in was a breeze. Also, this was my first time at the Quality Inn. I will book this Quality Inn the next trip I take to Hamburg NY. (Family in area. Visit once a year) AA++ for the whole experience.

Very friendly service, room needs a bit of work but was clean and breakfast was good.

There was black mold in the bathroom and there was never anyone at the front desk. Could not change rooms as the hotel was books. The bath soap smelled like dead fish and dried out my skin.

It was the least expensive from surrounding motels. Nothing fancy but clean, comfortable and friendly. Only disappointment was breakfast. Went an hour before closing and most selections gone and not replenished

The room was very clean and the check-in staff was very pleasant

There were stains on the furniture and mold on the ceiling and in the bathroom

Great staff, very helpful at check in and the wife loved the bold roast coffee from a machine which is amazing since she is very particular about her morning coffee!

Just a good place to stay. All we need when we visit family about 5 times a year

The location was very convenient for our business in hamburg.

Clean and convenient location

The hotel seems to have gone through some renovations in the outside and it looks good. However, the inside looks old and definitely needs some renovations. Because the rooms and bathrooms are old, they look dirty and dim. The bathroom had black mold in the ceiling and in between the tiles. When I first arrived, I was assigned a room that was assigned as non-smoking but had a terrible smoking stink and the bathroom wasn’t great. I went back to the reception and the gentleman there was very kind and changed my room right away without hesitation. The second room definitely smelled better but the bathroom was in the same poor conditions as the first one. Other than that, the reception smelled too much like chlorine from the pool area near by. The breakfast was simple, yet met my needs. There was a employee near by at all times, keeping it clean. Overall, it was okay and it did the trick. But I would highly recommend the owner to update the rooms to look cleaner, brighter and modern. Not to mention to remodel the bathrooms as they much need it. That really threw me off.

The lobby was new but the rooms weren't updated. There was mold on the ceilings of the bathroom and the tubs were gross.

This was a decent place to stay. I would stay again, despite some noise both days during off hours in the hallway. Hopefully, I would have more considerate fellow guests next time.

This is the first time staying here. We were extremely pleased. Beds were so comfortable. Definitely will stay there again.