After a horrible experience at another property, this was a breath of fresh air

After a horrible experience at another property, this was a breath of fresh air

Bathroom was dirty

The front desk staff are wonderful...so helpful and welcoming and friendly. Very comfy beds and room in general. Only thing i didnt like was lack of exhaust fan in bathroom.

Bathroom was dirty

The front desk staff are wonderful...so helpful and welcoming and friendly. Very comfy beds and room in general. Only thing i didnt like was lack of exhaust fan in bathroom.

Breakfast was great, make your own waffles, pool water nice and warm, bed was comfy, 7 minutes from stadium

Breakfast was great, make your own waffles, pool water nice and warm, bed was comfy, 7 minutes from stadium

The property is nice at a first glance. The bathroom was not that clean and the staff was not helpful. I was traveling for business and needed all my receipts for reimbursement. When I asked for receipts for any additional drinks or food purchased at the front door, two different staff members stated it was not simple to print individual receipts and it was only convenient for them if i had charged it to the room. Because of this I will not be getting reimbursement for several food items purchased there and I will not be staying there in future business trips. I had no problems at any other hotel that I have stayed at.

The property is nice at a first glance. The bathroom was not that clean and the staff was not helpful. I was traveling for business and needed all my receipts for reimbursement. When I asked for receipts for any additional drinks or food purchased at the front door, two different staff members stated it was not simple to print individual receipts and it was only convenient for them if i had charged it to the room. Because of this I will not be getting reimbursement for several food items purchased there and I will not be staying there in future business trips. I had no problems at any other hotel that I have stayed at.

Excellent

Comfortable

Comfortable

I made the mistake of booking my room through Expedia. I booked a room with 2 queen beds and a rollout couch. I was traveling with 3 other people. When I got to my room, it had 1 king size bed. The desk clerk said there was nothing he could do because I didn’t book directly with the hotel and no other rooms were available. So I paid almost $400 for a room that I had to sleep in a bed with 2 other adults.

I made the mistake of booking my room through Expedia. I booked a room with 2 queen beds and a rollout couch. I was traveling with 3 other people. When I got to my room, it had 1 king size bed. The desk clerk said there was nothing he could do because I didn’t book directly with the hotel and no other rooms were available. So I paid almost $400 for a room that I had to sleep in a bed with 2 other adults.

Having dietary restrictions can be difficult when traveling... I know it's just a little thing, but having an alternative milk option that I could put in my coffee before a long drive was great! Thank you!

Having dietary restrictions can be difficult when traveling... I know it's just a little thing, but having an alternative milk option that I could put in my coffee before a long drive was great! Thank you!

The hotel was nice, clean, good space in a room since we stayed with 2 kids. The only thing was a front desk who had attitude when we arrived as well as when we were asking questions. Other people had to check in and wait for this person to come out from the room he was sitting in.

The hotel was nice, clean, good space in a room since we stayed with 2 kids. The only thing was a front desk who had attitude when we arrived as well as when we were asking questions. Other people had to check in and wait for this person to come out from the room he was sitting in.

The downscale motels immediately behind the proper was not usual or expected

The downscale motels immediately behind the proper was not usual or expected

Over all it’s was good.

Over all it’s was good.

Room Smelled Musty and was HUmid

Side grassy area had tir tracks and was muddy.

Great location! Rooms were adequate.

Room Smelled Musty and was HUmid

Great location! Rooms were adequate.

Side grassy area had tir tracks and was muddy.

Had toilet back up twice during our stay. Staff was quick to respond. Also, tv cable wasn’t working, staff fixed in timely manner.

I had a mixed experience. Unfortunately, the hotel couldn't provide me with a room key due to a system issue for the majority of my stay. This was quite inconvenient as I had to rely on staff to access my room each time. It wasn't until the last night of my stay that the issue was resolved and I finally received a key. Adding to the frustration, the front desk staff were not exactly apologetic for my inconvenience and the situation. This indifferent attitude significantly diminished the overall quality of my stay. Aside from this, the room itself was clean, comfortable, and well-maintained. Housekeeping did an excellent job, and the amenities provided met my expectations. The breakfast offerings were standard but satisfactory, with a decent variety of options to choose from. The common areas, including the lobby and dining area, were kept tidy and in good shape. However, the key issue and the indifferent attitude of the front desk staff overshadowed what could have been a pleasant stay.

Had toilet back up twice during our stay. Staff was quick to respond. Also, tv cable wasn’t working, staff fixed in timely manner.