Stay was average. What totally soured the experience was I checked out 1 day early and was still charged for the last night even though my wife and I did not stay there and was not offered a refund as a Best Western Gold Plus Member. When I checked out there was no one at the front desk and placed my room keys in the drop box as the front desk sign requested. This was 08:50 in the morning. I am registered with Best Western Plus for emailed receipts and still have not received my receipt. Hotel called me, left voicemail, and I called them back... asking me if I had checked out 1 day early. I confirmed yes I had checked out. Front desk clerk checked with her manager and said they would not refund me the $240 for the night I did not stay there. Very disappointing. Best Western have never treated me this way before. Will spend my money with other hotels in the future and not the Best Western after being my preferred hotel chain for many years. Will take my business elsewhere. Thanks Best Western for pushing me to your competitors!

Homeless camp right next to the parking lot. Wouldn’t recommend walking around the area after dark. Staff is always amazing at this hotel, and the pool and hot tub are great. Very comfy beds and good breakfast that is included.

This property is mature but has been kept up nicely. Rooms were clean and larger than expected. Pool was smallish but decent for a couple teens and their dad to have a dip and get what they needed. Laundry is there if you need it. Breakfast was surprisingly good. Casino is close by. Lots of amenities. Would definitely stay again. I can’t think of any negatives to mention.

In all honesty, we love this place. The jacuzzi and pool are lovely. The continental breakfast was on point. But the beds absolutely destroyed our backs. And we weren’t the only ones. Every person on the breakfast room was hobbling. Our 16 yo son, whom plays rep sports; travels a lot with his teams; used to staying in hotels, was mangled. The beds need to be upgraded or no one will want to stay again. 0 stars for the beds. 5 stars for amenities, staff and location

Nice room.

Clean - good location for our needs

Um, this hotel isn’t worth $100 on a good day. It smelled of mildew and nasty smells. Air conditioning fixes this but still, first impressions 😠 The breakfast was good though. but sometimes when there are no hotels available, you have to take what you can get. I'd pass on this.

I would definitely stay here again.

Very courteous and helpful staff, clean rooms and nice quite location, we enjoyed our 6 nights stay

we got a spacious suite, generally clean w/ good breakfast.

Great staff! Comfy beds, and we love the pool. Unfortunately the hot tub was only lukewarm and very murky.

Road noise inside the rooms is high

Quiet comfortable rooms

Very good breakfast

Awesome staff!

Good service

clean hotel and nice breakfast. good service

Hotel was fine, many guests were not appropriately clothed or clean for entering pool and hot tub. Kids fouling in the pool and parents ok with that. Parents going directly into the pool fully clothed in street clothing as well. No fault of the hotel. Breakfast was fine as a complimentary.

This property was fully booked the weekend we stayed for a basketball tournament, and the halls and rooms were quiet. There was plenty of food available for breakfast every morning and the service from all staff was always a great interaction. Very good hotel experience, will be coming back again next year. Thank you!

Very clean

Beds were very comfortable, our room was clean, and the breakfast was excellent.

nice

The staff are what keeps us coming back! Super friendly. Great breakfast, super comfy beds. Love the pool and the hot tub.

Nice and clean and great breakfast!

Very clean, linen and towels are great. Pillows could be better. Bathroom and shower clean and draining well. Will recommend and come again at this location.

Staff is great. Tea would be nice instead of only coffee. Great place to stay.

The pool and gym were a nice feature. Staff were very friendly check in/out. Price somewhere on the high side, but the amenities made it flush.

We had a nice stay and the pool was nice. Staff were very friendly.

Staff were wonderful and the hotel was very clean. Better than other Best Westerns we have stayed at.

The facility was not clean and the beds were not comfortable to sleep.

good stay no issues. Close to access in Langley. Used the pool and good.

Another wonderful stay! Luv the fresh cookie at check-in! See you in October!