Very nice home town people. The area might be a little rough late at night but otherwise, just hard working people taking care of guests.

Bed Bugs 🐛 No hot water for washing

Bed Bugs 🐛 No hot water for washing

The location near the Central Market and National Theater was great. The woman who cleaned my room (Ana) was wonderful. The people who worked at the front desk were kind and helpful. The hotel restaurant was good and cafes and restaurants and stores were within a short walk from the hotel. I liked the gym although it might be good to add another treadmill eventually. (There is currently only one treadmill.) my room was large and my bed was excellent for sleeping. I would love to return to this hotel.

Staff's service specilly receptionist behaviour was excellent.

Great experience with staff and the room.

The property is excellent and calm

Very old property. Not updated. Rooms not clean

This place is great

on the day of check out the cleaning staff woke us early, and eventhough I booked and was confirmed that breakfast was included they refused to serve us the breakfast. overall conditions of hotel is old

everything in this hotel smells. the rooms, the towels, the beds, the carpet were dirty. it was disguesting

I don’t have any complaints about this property. I definitely will be returning again soon.

The lobby is very nice. Other than that do not stay here. The air conditioner has 2 speed freeze or super hot, they do not tell anything. The tv an internet when out . They told me that they sent a repair mem . They are lying , I ask for the repairmen by the lobby because the are lying about everything. Breakfast was horrible everything was cold. Finally they gave a new room. Is like the use their money in the lobby to impress people. Do not get fool.

There was no hot water for the duration of the stay. No offering of concession either

Under construction. Loud. Smelly and no hot water. Had to check out

Upon arrival, no shuttle from the airport as in the promo. No water. No towels (makes sense I guess). No supplies or store to buy anything, like water to drink. I had already paid through Hotels.com. So no refund or discount. Next morning, a trickle of water but no hot water. Hey, it’s still CR. Infrastructure needs a lot of work.

Hotel is in need of updating in the rooms, service from staff was excellent. The restaurant is seriously outdated and located in wrong floor. It should be first or second floor and have a bar. The hotel is a good 3 star hotel.

One night and I would go back. The hotel is under reconstruction so it is not as nice as it could be. The bathroom is dated and needs renovation, but I really can't complain - great location and comfort. BTW the breakfast is no where near worth the price.

This hotel is under renovation in the lobby. Did not know this when I booked. Had to reprogram our key cards every day at least once a day at our three night stay! Ordered transportation to airport and when confirming had no record of our request. And in the am (430) still had no record after rewriting request on post it note! Did make to airport either way. Not looking for 5star service when booking this hotel but was looking for a consistency of the hotel chain name and did not receive it. I would try another hotel next time I’m in central San Jose

Under construction and the carpet in the room soiled. Staff super friendly and helpful!

I am heartsick at how our four nights (two at each end of our trip) ruined what should have been a wonderful week in Costa Rica. We stayed at the Holiday Inn San Jose Aurola as part of a group tour, adding an additional day onto each end. There is not enough room here to describe the terrible experiences we encountered at this hotel. The worst part, however, was the musty mildew/mold odor in the guest rooms. We changed rooms several times, trying for one with cleaner air, for a total of five rooms. All had the same problem. This is a health issue that cannot be ignored. One member of our group reported black mold under the sink. I had to wear my Covid mask in the room, along with putting out scented packets (which I purchased in San Jose) to cover up the nauseating smell. Had we not been part of a tour group and traveling with friends, I would have changed hotels. But it was necessary for us to stay with the group. I will also be writing up our experience to the tour company (Gate 1). From the first time we requested a room change, and each time thereafter, we were told there were no other rooms. Eventually one would be found, only to have the same issues - foul air, filthy carpeting, damp musty odor, in the curtains and drapes and in some pillows, AC and other infrastructure/maintenance problems (which were numerous), room keys that didn't work even when replaced (dead battery in lock), no answer when calling front desk resulting in repeated trips to the lobby, and more.

Checked in and the lobby was a mess. I understand renovation. Nothing you can do about that. Got to the room and the room was musty and dated. Smell was all over my clothes. Very disappointed. TV is internet based. Very poor. Internet was not working in my room the entire time. Asked and nothing was done to fix issues. Didn’t have maid service until 3rd day. Then when they did show up, it was 7:30 am. Knocking on the door and walked into room. Before I could even answer. Again, not a great experience. Got water was an issue as well. This building needs a major renovation or lower rates. We went to the restaurant the first morning and walked in and employee there said yes, sit anywhere you like. We asked if this was included and the gentleman said yes. After we sat down and started to eat, he asked for our room numbers. We gave them to him and he said no, yours is not included. You need to pay $14 each. Not a big deal, but would have been nice to know ahead of time. Just very disappointed. Will not use this property again.

I will caveat by saying they were at 100% occupancy and this created issues for them, but our stay was unpleasant. We had reserved 2 rooms, only 1 was ready. When they got 2nd ready we arrived to find it dirty. Back downstairs and got a new key and finally had our 2nd room. One room had no coffee maker, one had no dryer. Neither was well cleaned. One room has pone towel, no mat and no hand towels. The next day they removed all towels and left none. The one hand towel we got had a brown stain on it. Hotel itself is ok -nothing special- but would have been fine if we'd had better service. Also we ordered a shuttle to the airport and what was provided was a small dirty car that we had to squeeze into. Luckily the driver was funny. It is centrally located- so that was good.

Staff was excellent,but three days of construction,jackhammer noise is unacceptable

The lobby was under construction (no heads-up), there were no towels in the room when we checked in, we had to request them. The inside of the bathroom door was dirty. Other than that, comfortable enough, and very close to the car-free shopping zone, across the street from a park.

Rooms old smelly Location in unsafe area

Nice views from the top floor restaurant. Friendly personnel. Room is excellent condition. The carpets and some decorations, though, are a little old.

Good

The bath is stained and 3 out of 4 lamps didn't work

Food quality can do better .

Decent property in an unsafe neighborhood.

Good stay , couple wierd stains on the curtains but other than that, easy. Check in