The room was Okay for the money. The location was very convenient. The pull out sofa bed was horrible, Very uncomfortable.

This is place was a good spot to get away from all the actions. Unfortunately the staff was neutral and they didnt clean my room after a 3 day stay. When I asked if they would clean, no one knew anything about the cleaning schedule. There are multiple shopping stops near the area. I give it a 4 for the overall price which was way cheaper than New York City.

Hotels.com messed up my reservation but the hotel was friendly in the mist of the problems.

It was ok for 1 night But that place needs a lot of work From paint to floors to cleaning the place is an eye soar. The entrance is not welcoming at all the doors are broken and need work and paint

The room in nearby exit door and when people smoke, the smell cigarette and any other smell. I don’t smoke and found myself very uncomfortable.

As soon as I checked in at 10 pm on 12th September; the receptionist was chatting with another employee for 10 minutes straight. I was standing there to have my room. After 10 mins; she said Hi, (no apology or sorry)i informed her i have a room booked and she handed me the keys after verification. Next day i left the room at 9 am and came back at 11 pm;the room was as it is. It wasn’t cleaned. No replacement towels in the bathroom. The floors in the room were sticky. I had to have my shoes on while I was in the room. I called the help desk to ask for new towels and coffee refill/cups. I was told to just walk to reception and pick up. The employee said “Room services are not available”. On September 13th night; When I was about to enter the room; i saw 2 mens who had the key fobs for a room and they were tapping the card on each door of the different rooms. When they saw me they said is this your room and i said yes; both of the guys said we should have come to this room as there was no one here. This means they were about to enter the room and probably steal the stuff. There was no hot water service in bathrooms. It was very inconvenient.

Great service

Firstly I informed the hotel on the night of my arrival that due to the time it took for me to get through customs at JFK Airport, I wouldn't be able to attend the hotel until about 7am. It was my first time in New York City and Newark and didn't want to pay for a taxi from New York City to the hotel in Newark, as i was quoted $120 this was at 1:30 am so I had to wait for the next transit bus which left at 6:15 in the morning. I fininaly arrived at the hotel at 7am and explained what happened at the airport and that I had booked and paid for five nights accommodation not four and wanted to get a refund on an extension of my stay. The receptionist 'Richard' told me to inform the manager whom would be in after nine o'clock that morning ! I was very tired and had jetlag, I slept in all day, the next morning I spoke to the manager and informed her about my situation at the airport and that I would like to get an extension or a refund for the nights accommodation I didn't stay, she said "I can't do anything as it wasn't my fault or the hotels, it was your responsibility to check-in and your booking is non-refundable, if you want to stay longer you are welcome to pay extra" I also asked her is I could get some clean towels and have the room cleaned, but they only service the rooms once every three days ! There is no breakfast option and I found cockroachs in the room and bathroom, to add to all this the coffee machine wasn't working ! Avoided if possible, very unclean and bad!

Staff was not very helpful at all. Tub drained super super slow.

The location is far away from Newark airport, you have to Uber it to get there. Is sats Newark Liberty Airport but it is not. There is no cleaning room service, only every 4 days, so unless if you are staying more than 4 days you won`t have your room cleaned.

It just wasn’t a good stay

An old buildind, gym out of service, room somewhat clean. Water wouldnt drain out of bath tub

Tough to drive around to local businesses. Room was relatively clean and air-conditioning worked well. Area of New Jersey seemed a little unsafe.

Horrible customer service. Called ahead and requested adjoining rooms which they said wasn’t a problem. Got there and our rooms were at the complete opposite ends of each other and on different floors. Also when I checked in the woman was very rude and tried to tell me we only had one room reserved and that they were completely booked up otherwise. When I showed her my confirmation information she still said that I only had one room and that I would have to call Hotels.com because she couldn’t do anything about it. Then after 10 mins of arguing she finally said that she did have another room but wouldn’t tell me who it was under and I had to guess that it was under my wife’s name. The hotel was old and in disrepair. Gym was closed for repairs, pool was closed for repairs. Probably the worst hotel experience I’ve ever had!! Wouldn’t recommend this for a homeless person even though I am pretty sure there were some unfortunate homeless people that had been stuck here. Definitely look elsewhere if you want to have a nice experience and not treated like a piece of trash.

They had roaches all over their bathroom. never again.

The rooms were awful. The pictures on the website re misleading and false

Loved it!

A/C was noisy, smelly room, washroom was okay, overall ok for 1 night stand

Didn’t like

Check-in was awful, room not ready until 4:30pm. Told to wait in the foyer with other disgruntled guests also waiting for their rooms. Towels were dirty, shower was dirty, toilet bowl seat was filthy, hair dryer was broken. Very poor insulated rooms, we heard everything in the hallway.

Waiting to check in for two hours

Horrible place

S

This place was awful. The shower head in the bathroom was spraying water out of the wall onto the floor when we used it, and there was water stains on the ceiling.

I have stayed in this hotel a few times. Hotel is near shopping areas and it's easy to get on the highway. There is plenty of parking space. Bedding is clean and the bed is comfortable.

Beware of roaches!

As mentioned in the booking free breakfast there was no breakfast. There was no drinking water at all .writen everywhere free coffee in the lobby. Upon asking reception they said no coffee. Have to ask Many times to change towels which were smelling. Have to go to reception every time go out because door keys not working. Overall very poor service. Reception person was not polite and not helpful in anything at all

Building interiors needs update

They took $60 from me for damages and only returned $50. There was no evidence of damages to the property

The cleaning was very pleasant

I see they did upgrades Decent place to sleep

Nice.