Epic property, location & staff

Loved location and friendly staff

Staff are very friendly and helpful. Room is very good

5 stars,!! quiet, pool access, close to the beaches , employees give an excellent service

Great hotel!! We loved it. Great restaurant, nice pool, convenient pool bar, fitness center had several good machines. Beds were very comfortable. Concierge was very friendly & helpful. Rode bikes to Lido. We will be back! Newport Beach is wonderful!

Check in was a disaster as we were caught in (what the front desk clerk described) as a "shift change" and therefore no one knew if our room was ready or not even though we received TWO calls saying it was? Upon check out, our car batter was dead because valet personal left something on in the car. They ended up jumping our car with their truck. Ford conformed our, less than a year old battery, is now fine. A $45 room credit that was supposed to be part of our room package was only applied to ONE drink. Expensive drink! All this to say, beautiful resort with nice location. Just really, really, bad training of staff and poor follow through on service. Not good for the price paid.

We booked this hotel for a family trip, hoping to celebrate our 19th anniversary while enjoying some quality time together. As business owners with busy schedules, we were looking forward to a relaxing stay. However, our experience was less than ideal. The check-in process was frustrating. We requested a room with a decent view in honor of our anniversary, but were given what seemed to be the worst room at the resort—right on top of the garage with a view of the street. When we asked to change rooms, we were told it would cost an additional $50 per night and that the only available option had a king-size bed and a rollaway. We reluctantly agreed, but upon seeing the room, we felt unwelcome. Paying $600 per night and having to sleep on a rollaway bed was not what we had in mind. Adding to our frustration, the shower head in the room was broken. At this point, we decided it wasn’t worth staying at a resort where service seemed to be an afterthought. We contacted hotels.com to cancel the booking, and while their customer service rep tried to help, nothing changed until the hotel manager, Jack, got involved. He was the only person who genuinely cared about our situation, and I truly appreciate his hospitality. He provided us with a better room and kindly asked us to stay, which we did. Overall, the hotel has a great location, but I can only give it 3 stars for the service. It wasn’t about the cost; it was about level of service we received for the price we paid.

Great stay. Staff were excellent!

Amazing

The pool was completely wow!

Beautiful location, made even better by attentive, helpful, and incredibly friendly staff.

The service was not the quality that would be expected at this level of hotel. Front desk and restaurant entrance was unexceptionable. Waiter and the parking staff were good.

We had a great stay and the staff was so friendly! We had a noisy neighbor above us at bedtime but we called the front desk and it was taken care of immediately and we were given free gifts of chocolate.

Outstanding.

Just overall a beautiful property ! We will be back !

Very accommodating staff.

Everything in the city closes at 10 pm. OMG

The property is spectacular, staff is very friendly...we go to the bar and just have appetizers and a drink and watch the boats. We will come back.

Overall cleanliness and comfort was great. Restaurant had amazing food. Was disappointed about the service-called ahead about early check-in and told not a problem. When I got there, was told it may be an hour or so-not a big deal as I just went and had lunch. Was told they were going to prioritize getting my room ready. Kept getting told it wouldn’t be long. Basically got to my room at 4pm when regular check-in takes place. If I had been told that it would be closer to regular check-in time, I could’ve found something to do for 4 hours instead of hanging out near the lobby. Also, didn’t appreciate the loud complaints by staff at the spa about the strike that was going on-it really made an otherwise wonderful spa experience end on such a sour note.

Beautiful property by the water and conviently located

Great customer service

This stay was right on the water and offered an amazing Father’s Day brunch and car show.

Great service. Great amenities. First Class.

Amazing customer service great food clean rooms

Amazing stay

We love the experience. We have been there many times and love the water. We hosted cocktail hours there for many years when we lived and worked locally. The only issue we had this visit was the food. We felt the food was marginal. The service was great as usual and overall had a good visit.

Suite was beautiful, convenient, comfortable, and the amenities were fantastic.

Great service by employees in all areas

The resort didn’t have a very welcoming feel. To make matters worse, I was placed in a room where they knew that maintenance would be trimming the palm trees right outside my room the next morning. They didn’t warn me until the evening prior by slipping a notice under my door. If I knew in advance, I would’ve asked for a different room. I came here to relax and even paid more for a bay view room. I ended up checking out of the hotel early because of the noise. Total bummer.

Nice hotel and the staff was very helpful and friendly. Ted from concierge was awesome and made our experience great.

This is our second stay where the house car or electric boat were not offered however they are listed in the resort fee.

Very clean property and wonderful experience with all employees and attendants.