There was an order of Body odor that was in the room and unclean furniture. We were waiting on service at a restaurant and waited close to 15 minutes before leaving.

It was a great night overnight stay

The hotel was excellent both high class and client oriented. Really fast elevators upscale and high tech. The breakfast was amazing. All the staff were very gracious and friendly. There was nothing I didn’t like about it.

We had an amazing trip from start to finish. A friend and I came down for night one of the Eras Tour, the hotel staff were so organized and kept everything running smoothly. Our room was ready early, the shuttle and parking were easy to navigate. The entire environment was welcoming and embracing of the Swiftie universe! From friendship bracelets on arrival to the DJ and 360 Photo Booth, to the Photo Booth set up, to the flyer of all events and how to find them. We felt safe, and thoroughly enjoyed our stay! Breakfast was AMAZING. Our only regret was not being able to stay longer!

We were there at 2:30 to check in so that we could be at the TS concert at 4:15 bc the door opened at 4:30 & we wanted to get merch. The lady at the front desk told me that we were checked in and that she would text/call us when the room was finished being cleaned. She told us the room we were waiting for was being cleaned at that very moment. We had to get ready for the concert in the 3rd floor sitting area and in the very small bathroom. We had to curl our hair from the 1 plug behind the door on the floor! That is unacceptable. Finally at 4:35 a man, not a worker, told my husband to go down there and stand there until a room pops open on the screen that shows it is cleaned and she would put him in right then because that it what they did after hours of waiting that morning. It was my husbands 3rd time down to the front desk. If your check in time is at 4:00 you should have ALL rooms cleaned by 4:00. No exceptions. You increase the prices for large events so, as a business, you should provide the service on time! 4:00 is a LATE check in time anyway!! You certainly didn't offer to extend our time on checkout. So we kept up our side of the contract but you did not. I will never stay at your hotel ever, ever again.

We enjoyed our stay. The bed was very comfortable. I slept the entire night which I never do. There was no noise and the room was clean.

Fast check in process. The food in the restaurant was average at best. No microwave in the room, so don't have leftovers. Bed was comfortable, shower was heaven.

Outstanding stay! Comfortable clean bed and room. In town for New Orleans saints football game. Conveniently located within walking distance to the stadium. Staff very friendly and easy check in. Bell hops and valet services were also great. Last but not least the breakfast was amazing! Many choices and worth every penny. Will definitely recommend to family and friends. Will definitely stay there again. Thank you!!