Hotel needs a total refurb

Great price for a night as we were attending a function locally. The member of staff at the reception was very helpful and friendly.

Staff were very knowledgeable and helpful. Older building but immaculate. Enjoyed our stay very much.

Welcoming staff. Good food - nothing fancy but tasty. Very clean and comfortable room.

Old and amenities limited

It was ok.

Honestly we drove up and nearly drove away it was so drab and looks appalling. Clearly housing use and the sound of screaming babies from open windows we said lets just see the room as we wanted to be near Hatfield house - which it isn't really. The room was a small block next door called the peter room and it was ok. But why make it a twin room and have two towels etc but only 1 hot chocolate & 1 biscuits?? Then the noise....... there was a note on the table saying ask to switch rooms as they are aware of loud noise from next door due to it being a through door next to the tv. We could hear every single sound like they were in the same room wven when they were clearly patting a babies back to wind it. You shouldn't be able to hear things to that degree. We then turned on the air conditioning unit which is a stand alone unit snd super noisy but at least it drowned out next door. The beds are like sleeping on the floor and the shower was a walk-in disabled shower that does not drain very well and the entire bathroom floor gets wet so lovely going to the toilet after getting wet feet and nearly slipping over each time. I would rather sleep in my car than do this again it was absolutely awful. This is a truly honest and frank opinion of our stay.

We stayed in Hurst - a suit with a small kitchen unit and seating area. The main disappointment was the bed. At a standard 4.6" it felt cramped (used to a ft) but the main issue is that you rolled into the middle and therefore crashing into one another. Also, the temperature was not ideal as the quilt was to narrow for the bed. It barely touched both sides.

Plus - very clean, bathroom all new. Quiet room, very good breakfast. Minus - No quite enough room for two, room small for the price.

Wonderful staff, very helpful, we were given an upgrade unexpected gratefully received. A great stay we will go back. 😀

The staff were fantastic! Friendly, responsive and smiling. We - and they - both deserved a better venue - and whilst our accommodation was perfectly clean I found it sterile. Dreadful decor, (curtains a masterpiece, a nightmare all of their own) - and I wasn't enchanted by the unkempt garden, the disabled amenities, (we are lucky enough to be full-bodied) and the adjoining door with the notice about 'noise' - it just felt a bit creepy and insecure. The venue of the hotel is really unfortunate - nothing divides it from the housing estate. The whole place needs more thought, greater use of colour and brighter materials/paint generally. Not the worst, very far from the best.

Firstly my room key didnt work, had to carry all my stuff around with me. Then the room "Moore" was clean but quite dated, there were no modern 3 plug sockets by the bed. Had bought food to cook as was told there was a cooker i coudl use in suit. Tried to use it but it wouldnt come on, friendly male receptionist tried to help but his manager said it was off (despite turning on but not reamining on) - was told to use microwave.. So wasted money on food i could not cook. Manager would not refund me the difference in my meal costs considering the ingredients. Ive had better experiences at this hotel but the Suites are quite dated and clearly need a refurb. .

Good value

Great staff, good food, clean and comfortable

Great location, nearby park breakfast was great staff wonderful

Old and tired hotel. Needs lots of TLC. Didn’t serve food at weekends. Bar shut at 9 on Sunday Had phone taken from my room and hotel were very uninterested in assisting.

My stay was very nice thanks

Great hotel and staff

Excellent stay, Friendly staff, Plenty of parking spaces, Nice and clean rooms, Well equipped function hall But Beers found bit expensive.

Location to sons house reason we stayed Good value for money although a bit dated Staff exellent

Just a brief stopover, hotel was ok but a bit pricey considering how tired it looked. Staff very friendly

It was a lovely place to stay, although the sandwiches were nice they were quite expensive. The breakfast was perfect, just 1 small thing i would suggest would be to keep plates warm. Staff were great, very proffessional, the hotel overall was perfect, comfortable & relaxing

Apart from the miserable reception man. The other staff were brilliant, helpful and accommodating.

I think it’s a shame as could be a lovely hotel but the cleanliness is very poor. The first bedroom we had was covered in dust, hallways dirty and even the fake flowers around were covered in dust. The bar was closed but the nice receptionist and Porter poured us a few drinks. The second night when we came back to our room to find we had no power what so ever due to another resident doing stupid things. We were quickly moved to an executive room however the smell of damp was awful and we were only given one towel. Please note the staff really did try their very best and you could see they were very under staffed due to the world today.

I think it’s a shame as could be a lovely hotel but the cleanliness is very poor. The first bedroom we had was covered in dust, hallways dirty and even the fake flowers around were covered in dust. The bar was closed but the nice receptionist and Porter poured us a few drinks. The second night when we came back to our room to find we had no power what so ever due to another resident doing stupid things. We were quickly moved to an executive room however the smell of damp was awful and we were only given one towel. Please note the staff really did try their very best and you could see they were very under staffed due to the world today.

Location was okay for visiting a local friend, but not much else locally of interest. Hotel was dirty and dated. Breakfast was adequate. On check in the staff were rude when they couldn’t find my booking, but staff in the morning were friendly and agreeable.

We booked an executive studio and we’re surprised not to have a sofa. The show was small and difficult to use do to the lever on and off handle being knocked when trying to shower. Feel the cost was overpriced for the accommodation.

We booked an executive studio and we’re surprised not to have a sofa. The show was small and difficult to use do to the lever on and off handle being knocked when trying to shower. Feel the cost was overpriced for the accommodation.

Good location

Cobwebs on ceiling,walls and floor fan which had stuck on dust on the blades.Would have asked for another room or for it to be cleaned but we arrived at the hotel late.Obviously the room hadn't been cleaned for some time.Would not use this hotel group again.

Lovely hotel, very friendly staff. Rooms immaculate and comfy beds. Great breakfast.

Hotel very "faulty towers". Simple and basic. Also in the middle of a council estate. Hot and stuffy. Bar not fully staffed either.