Hotel is under construction. No more free breakfast, daily room cleaning( new towels or emptying the trash) was told that would happen but it didn’t. Because of construction water pressure was zero. First room the shower didn’t work. Our second room no water pressure. Because I booked through 3rd party. Dates keep getting changed for check out. But when I checked in they were correct. Multiple calls a day about what was correct day. Apparently one call was by the manager who was extremely rude. (Chris). Called to see what could be done. Chris the manager apologized and said new owners new name, and new hotel and offered that they would be able to do something. Basically pushing it off to new management No responsibility on his part. He is useless. Apologized for being rude on the phone but can’t give a discount. I have stayed at this same hotel MANY of times. Worst stay ever!!! Should have been told hotel was under construction. Hotel lobby is ripped apart, water issues and lighting to get in to hotel was unsafe and bad access to hotel. Room keys stopped working ever night Maybe new manager and hotel will be better

They are in the process of remodeling, but I didn't even know they were doing it. They kept it on one side, the pool is in the middle. Great coffee, no breakfast. Fairly close to eateries. Fairly good area. Comfortable.

Staff were very helpful and respectful. Cleanliness of room was semi-okay. The ceiling and walls of the bathroom had a significant amount of mold on them.

The place is under construction. Room was fine but pool not open no signage on the outside. I think it will be fine eventually. Staff was great though.

It was decent but my shower didn’t work. I husband managed to fix it for a bit.

No continental breakfast as advertised. Room air / heat unit leaked and carpet was wet halfway through room. I was told well that is why they are remodeling. Room is advertised as no smoking but smelled of stale cigarettes in room and down hallway. Very disappointed.

very nice for a one night stay. no one at desk at check out time could not wait for return. rooms are wonderful as this is a completely remodeled hotel

There was no landscaping. Breakfast was advertised on the site, but it was not available .

They were in the process of a renovation on the exterior or I'd have rated the property higher. Cyrus checked us in and later came up to our room to fix a TV issue, great service, he is a huge asset to your company! Not our first stay here, we will be back.

Very comfort stay. Large room, comfortable bed, quick check in, well lit parking, room temp perfect. Only negative was 30 minutes late night were I could here two guys talking loud next room over. Otherwise, excellent value and will return.

Decent hotel for the price. Clearly under renovation at this point so there wasn't even a sign out front. No coffee in the rooms or any way to buy it without driving. Fine for an overnight

OK

Property was wonderful

Undergoing total landscaping. Looks like a construction site. Wasn't noisy. We've stayed here often in the past. Seems like it's been worked on for a few years.

Property is under remodeling, outside is dirty and noisy. Inside the room door closet has holes, the security lock was broken, floor tub was dirty.

Only had one tv channel the remote didnt work. Front desk give us another remote, tells us to Utube how to program ourselves. Couldn't get it to work so no tv. Drove by it because the name out front is not colony inn. No coffee in room. Not set up very well. Probably wont go back

Currently in renovation but coming along nicely. Second time we have stayed there in 6 months. Very satisfied.

Very roomy and handicapped equipped

Nice, budget motel. Last time we were here (years ago) it was part of the Best Western chain. Rooms still large, beds still comfy, and sofa bed still not comfy. Everything worked and was clean. We did have to plug the cable box power cord in since it was left out of the socket. We were visiting family locally, so this was a good place to rest for the nights during our visit.

Staff was pleasant and easy check-in, check-out. Enjoyed the free coffee.

It was good location - nearby to freeway exit and convenience stores. The room is well furnished and comfortable.

Staff was friendly and property was clean.

There was no hot water. They said it was due to being fully booked. Not a good reason. Also, I did not find anywhere that stated we needed to pay more for a dog. I don’t mind but please make sure this information is easily seen. We could have stayed elsewhere for the full price we paid.

were given room on basement floor that allowed pets. was moved to second floor which is much more sanitory. why were we not given better room in the first place? will not book with expedia ever again.

I preface this with the timperiod was over Thanksgiving (22nd-24th). Checking in and customer service in general was superb. Wi-Fi was out on the 3rd floor, and this was recognized about 10 minutes after checking in. Spoke with the front desk and they said they were aware of the issue. Internet was never reactivated. Up until we checked out on the 24th it was out. Sucks that your cell signal (Verizon/AT&T) isnt reliable as well. Ended up using nearly all of our entire allotment of our montlhy data allotments. Offered IT consulting services (I am a computer systems architecht) but it wasn't accepted. Luggage carts got the job done but they felt like the tires were really low on air.

This was a best Western. I was expecting the level of service we've had in the past. The property is no longer part of the best Western family and it shows.

Check in was easy, the associates at the front desk were courteous and helpful. The room was clean and easy to access. There's a full bath tub/ shower which I like very much. The heater was a little loud, especially at night because the property was so quiet. The shampoo could be better. Other than that, my family quite enjoyed our stay there.

Thank you for a good staycation

Seemed to be under construction

It was really nice , very quiet. Easy to park , very friendly

No water available for guests! Ice not available on all floors. Front desk are closed and inaccessible for early am use.

Great staff