The staff here went above and beyond for us. This time of year is off-peak so we had the pool complex mostly to ourselves & that was amazing. The food & drinks were delicious, service was impeccable, and our room was very high end with Balmain toiletries. Very pleased!

This used to be our favorite resort in Scottsdale. Not sure we'll stay again. First, Expedia listed a room that wasn't even available, so we're chasing a refund for the extra we paid. Second, when we got there the credit card machines weren't working for incidentals, so they asked us to come back the next day, which we had every intention of doing. They called and woke us up the next morning to get credit card information the next morning, and when we didn't answer, they SENT SOMEONE TO OUR ROOM to try and get it. They left a letter asking us to cooperate with them. When we left to get brunch, we gave them a credit card to have on file, like we had intended to the whole time. The hotel is under construction, which is irritating, but will end at some point, so I try not to hold it against them. We did have to go up the elevator to the 4th floor, cross the hotel, and take a second elevator down to the 3rd floor to get to our room, which felt a little extreme, but I could look past that too. The thing that bothered me is that their renovations to "improve" the hotel have included removing all of the best parts of their pool. They used to have these amazing greek style structures and they removed them. Now the pool is only so-so instead of amazing. Our newly renovated room had a throw pillow someone had cut with a knife, and a ring on the table that housekeeping hadn't bothered cleaning. Food was overpriced for the quality. Overall just not a pleasant experience. Staff was great

The renovations was a mess

Pools was excellent for kids, but the bed was uncomfortable, kept waking up from back hurting. For and $300 night resort I figured y’all would have an nice comfortable bed

Excellent

Renovations without notification when booking.

Unfortunately this was an awful/terrible experience. The hotel was under major renovation . The hotel smelled and during this time you could hear banging nonstop, smell of paint (had major headaches my entire stay). Guests were coughing in the hallway from the construction. I felt unsafe and have no idea what chemicals my family breathed in during our stay. We couldn’t get to our room multiple times because they would shutdown the elevator and staircase. Couldn’t even bring the car upfront to unload and reload our luggage. There was. Not restaurant, lobby, main bar, gift shop, areas to sit and relax. This hotel should have been “not in service” It was such a bad experience and this is a shame you would subject a family on vacation in this manner. We travel often for my husband job and this was beyond disappointing. I have autoimmune disease and severe asthma unfortunately and this hotel was not idea for my already health issues. This information should have been provided when booking this hotel.

Construction was inconvenient. Elevators were down. The hotel was extremely noisy with Children

Very nice

Expedia failed to tell us that the whole hotel was under construction elevators were not working, had to lug all of our luggage up three flights of stairs only banquet halls used as restaurants were open Thankfully pools were in working order and were awesome

I booked this hotel based on an Instagram post I saw about the new renovated pool and all the activities they offered. I knew the property was under some construction, but this was wayyyyyyy more than the company eluded to online. The only elevator in the front wasn’t working so I hiked four flights of stairs to get to my room. The property layout was extremely confusing and the other elevator they had didn’t go to certain areas of the hotel. When the elevator was working it would jolt you when it stopped and at one point I thought I was going to be stuck in the elevator. There was no air conditioning in the elevator or on most of the floors because of all the construction. The ice machine on our floor wasn’t working also. I would not be complaining if I got a discounted rate but these were normal prices for a stay at a hotel under major construction. At the pool on a Saturday, they had cranes moving large pieces of the building in front of us, almost couldn’t hear the music. The lobby bar was a makeshift meeting room. The coffee shop was a makeshift meeting room as well and were unable to make hot lattes due to lack of equipment. I do not believe they should be allowed to have guests with this much renovation going on. I can’t imagine anyone older or with a disability being able to maneuver around the hotel with ease. God forbid there was a fire, we would’ve burned in the building trying to get out!

I really enjoyed this quick getaway. Staff was super nice. We all enjoyed the amenities and slept well. Would stay again.

Had a very poor experience for my anniversary, the property is under heavy construction. It’s very loud and not relaxing. You walk into a construction zone. The hotel should be shut down until the work is complete. It is super inconvenient every time we returned to the hotel we had to walk to the opposite side to get in, take the elevator to the 4th floor walk across take a different elevator to the 3rd floor just to get to our room. The spa is closed the pool is decent, it’s not worth the headache.

Beautiful and heartwarming, very inviting

Overall, my hotel experience was decent. On the positive side, the front desk and pool staff were fantastic and very accommodating. I really enjoyed my room, which was spacious and lovely. However, there were some drawbacks. The adult pool was quite warm, and I would have preferred a cooler temperature. Additionally, the pool bars could really benefit from having misters to help with the heat; it would make a significant difference. I also wish I had known that the gym and spa were closed for renovations until August, as I might have chosen to reschedule my stay. I faced issues with room service; I tried calling multiple times to order food but received no response, which forced me to eat out during most of my visit. Lastly, the construction noise, especially at 6:30 a.m., was quite bothersome. I would have appreciated being able to sleep in a bit longer. If you're considering booking during the construction period, be aware that the spa and gym will be closed, and there is a lot of ongoing work.

We LOVE this hotel BUT it is currently very, very under construction. As of July 2024, the ENTIRE lobby is under construction and completely closed. You have to check in at a make shift lobby, then go up an elevator, over and to another elevator and down to get to the pool. The restaurants are closed and they have one makeshift one in the ballroom area, and a very minimal convenience store. The Jack hammering is loud and impossible not to hear from your room. The wonderful staff did everything they could to make up for it and their attitude and kindness was so impressive given the disruption they have to face. I hope Hyatt is giving them a beach vacation at their property when this is over. I don’t know how the staff is living with it. So if you stay, know that you’re getting pretty much just the pool experience and you’ll lacking any other hotel amenities. They said it should be done by winter 2024.

There was no mention of the construction when booking the rooms. The directional signs were bad, I got lost several times and the hallway to the pool was scary for a single woman to navigate. The pool deck has no cool decking, which in Arizona is ridiculous.

Loved the pool and waterslide beach area. Bed was very comfortable and very clean - and products to use from lotion to hair products were fabulous. Under construction was noisy at times- do not suggest to have a room by an ice machine was noisy up to midnight and early morning.

It was under a major renovation and we were not made aware during the reservation process. It was was nothing like it used to be. Very disappointing. There was a makeshift bar in some obscure dingy room. Not the experience we imagined for a birthday stay. We did however enjoy the pool and service there.

The maze to get to your room during this construction period is insane and the “fro t desk” associates absolutely don’t explain directions clearly enough to navigate. They need to print out maps and walk through the steps. Everyone is walking around completely lost. The halls to find your room also don’t have air conditioning, in the middle of July! By the time you find your room or figure out how to get back to the lobby, you’re hanging on by a thread from heat stroke. Terrible experience sadly.

The property was under renovation which we knew when we booked. The staff was amazing! We were there for our anniversary and they provided us free wine at check-in along with a complimentary drink coupon to use at the pool the next day. Really top notch!! The room was clean, but it was a little bit of walk even after the elevator, mostly due to where the renovation was taking place. Once in the room it was clean and quite. The AC worked but it didn't feel like we could get the room below 70 degrees, which wasn't terrible, just something we noticed. There were some fruit flies that were in our our room and it seemed like once we dispatched on another would appear. We spent a bit of time at the pools and there was plenty of space. The pools are amazing, we plan to bring our kids back just so they can enjoy their great pools. Post renovation this place is going to be back to its amazing self with an updated look. Worth the stay!!

The majority of the hotel was under construction. Staff was nice, but the amenities and hotel were subpar. The nightly rate should have been heavily discounted.

This property has a lot of character. The staff was friendly and the atmosphere was exquisite. Definitely recommended others that are visiting AZ to come stay here. It’s close to the aquarium and other attractions and only 8 min driving distance from fashion square mall.

Kid friendly We had a nice stay. Although we had a little bug issue in the room. Everyone had fun and enjoyed the resort.

Absolutely love this home away from home. Every staff member has always been so nice and welcoming! The property is ridiculously clean and well maintained.

Good job

Excellent! Under construction but room was very clean and the staff was great

Grew up in the area and went here as a child. Never stayed in the resort until now going back from a visit. We thankfully were there over the weekend because as we checked out on Monday construction was going on and thankfully it wasn’t during the weekend. The pool area was fantastic. Lots of different options. We were given an updated room which faced the entry courtyard. It was nice and quiet. Though I couldn’t say very private as it faced the other rooms on the other side. The room had some common sense issues though. Whoever designed it was either a man or lacked any logic. There were no towel hooks near the bathtub/shower. There was a partition wall for the toilet with towel bars there but you had to step out of the tub and walk a few steps. I hope management can consider making this easy fix for future guests. Would otherwise definitely recommend if the remodeling ends soon and you don’t go during the week.

Gainey Ranch was a very nice and well maintained hotel. It was a bit short on places to eat in the hotel but there are many restaurants nearby. I don’t know what we did, but it seemed the pool servers were avoiding us. The would serve people around us but would walk past us without saying anything to us. It happened for the two days we were there. No worries, the bar staff were very nice.

Construction in process. Pool slide only open from 11a-5p. Waterfall by the pool is no longer there. Its a bar. Pool bars only open till 5pm. Expired complimentry water. Requested new. They gave us expired water again. Front desk/staff was nice. Would recomend. Just call ahead and verify options are in service ahead of time.

Did like the construction noisy, and problem with tv.

The walls were so thin, we could hear toilets flushing, children crying, and people talking. Also, the AC seemed to turn off at night making the room unbearably hot.