Very decent hotel with great amenities. Gym and pool are very good. Room was big and well laid out. Food is main restaurant was decent. Ideal location near motorway and surrounding areas. Hotel in a nice setting, quiet area.

Free parking friendly staff nice clean spacious room nice dinner breakfast was ok few issues the two toasters were one light toast not right setting checked by staff and second one was just roasting one side only and white other side setting issue or faulty plus no Scrabble eggs were not in breakfast area.

The room was too hot, food expensive for what it was, reheated poor quality food. There was also a massive cockroach in the bar.

Friendly and trouble free reception set the tone for the short stay, will return

Sadly there was a muddle with check-in and which facilities we could and couldn't use. Children are not allowed in the pool until after 3 pm. Also, we were served some chicken wings with coleslaw, but the slaw had gone off which was upsetting. Otherwise, the family room was a good size and the facilities when we could use them were good.

The toilet of the room allocated needs to be refurbished..

Nice clean safe hotel with lovely facilities

Lovely hotel with a great pool and spa facilities to use. We were very happy with our stay, a lovely break from a long drive from Windsor. Room was very hot even with air conditioning but apart from that, can’t fault it. Food was lovely and plenty of choice and the staff were very friendly and attentive. My kids loved it here especially the pool and the pool table in the bar. Room was spotless and lovely toiletries.

Great hotel

We had 2 rooms. One was fine but the other which was opposite was in need of an update as it looked tired.

Friendly helpful staff luvly evening meals great breakfast overall very clean every where great pool and leisure area extremely good value for money will definitely use this chain again👍

Very nice hotel - had a treatment which was great too

Following a recent bad experience I gave Park Royal another another go due to the lack of options in the Warrington area. Unfortunately it was a good experience, I had what looked like a nice room but the bed was actually 2 single mattresses with very hard edges that made it very uncomfortable to lie on, I ordered room service and again the food was really poor. I don’t think I’ll be back.

Perfect stay, rooms were clean and comfortable and very spacious including the bathroom. The spa is incredible, cardio gym, separate weights gym, pool, jacuzzi, sauna steam room all amazing. My favourite though, there’s a Tesla charger on site and it’s veryyyy cheap to charge your car

After a very long day, check-in was quick and easy. However, the room was not set up for 3 people as previously requested. No additional bedding in the room for additional beds. Had to go back to reception 3 times to request additional bedding. No one answered the phone when calling reception from the room to follow up. The housekeeping number was also a deadline. Had to stand at reception for the third time for a member of staff to come and assist, or else I was checking out. Service and Communication is extremely poor. Apart from the service the hotel was comfy and breakfast was great. Had a seamless checkout the next morning.

Very friendly staff, good food. Large room with plenty of comfortable seating

The common areas were not very tidy, especially in the staircase corridors (there was a crisp bag and some threads on the floor). The room was very warm and the a/c wasn't working (faulted). Opening the windows didn't create much airflow but certainty increased the noise level as the room backed on a road. There is a lovely view of discarded furniture, pallets and cut down trees....

Quite possibly the worst nights sleep I have had in the past 20 years. The room (219) had windows backing on to a bank of AC compressors, which were on and off all night. The room was boiling and had been fitted with an AC unit. The AC unit rattled all the time it was on so I had to turn off. The torn quilt was the heaviest I have ever had in a hotel and it was 22 degrees. Don’t mention the shower - see photo.

Had a little bit of a rough first night due to the vents outside our room. Victoria moved us and was a really great help she went above and beyond to fix it and make our stay enjoyable, great member of staff. Food was lovely, staff were really nice, really would recommend people to stay.

Took 45 minutes to book in. Found items from previous occupant in the room. Hotel generally needs decoration etc, bit shabby when you consider the price. Restaurant very expensive for standard food. Overall disappointed. The duty manager did his best to make up for our initial poor experience, but the stay was ruined by it. On the positive for us, the hotel is very dog friendly. The room was quiet. TV and air con excellent.

Staff was overwhelmed with too many guest and events. Need better training to manage customers. Nothing special about the rooms, they are relatively clean but service does not clean properly. Beds looked wrinkled after service.

Nice hotel, friendly service, large rooms with air con

Ideal for what we needed and will likely continue to stay again.

Dust, stained linen/dirty, broken lift, no answer from reception when I called them, no room service meals. I actually checked out a day early. Receptionist on check out very apologetic and friendly provided a refund for the night not stayed

Elevator was not in service. Food was terrible. But I loved the room, very spacious. Room had air conditioning which was nice.

We stayed for 1 night while attending Creamfields. The hotel is located close to the event site.

Great location comfortable hotel

Very nice hotel. Warm and friendly staff

All good apart from 2 issues 1 lift was broken so had to walk 2 floors up no help with bags and 2nd found pool area and changing rooms floor areas not cleaned as with steam room door not good didn’t feel right just need s a good clean not Mold y otherwise ok

It was amazing, good service, enjoyed pool and spa, gym.

Welcome at reception was great, went through everything. She didn’t mention breakfast which we had booked but we didn’t notice at the time but the next morning we realised why, because we weren’t down as having booked it, I don’t know if this was a hotel or hotels.com error. Lift was out of order so glad we only had to carry our cases up one flight of stairs. Room was okay but had double or king size sheets and duvets on the single beds and the beds looked lumpy, a duvet under the sheets for comfort hadn’t been put on flat so once we remade the beds they were fine but correct size duvets would have been better. The handle in the bath was loose so not safe to grab to get in and out. We ate in the lounge bar and the pizza had a nice flavour but was quite tough to cut through, the beef ragu parpadelle was a very small watery portion with hardly any beef (about 6 small pieces) for nearly £20, still being hungry after paying that much is ridiculous, it also had mushrooms and carrots that weren’t mentioned in the menu description.

This is a large functional hotel. My room was a reasonable size with air conditioning. The bed was showing signs of age. Breakfast was ok. Service in the restaurant for dinner was quite slow.