The package was sold with a pool being taken out of service. There was also construction to repair a pool and build a pool. I allready paid for the trip and didn’t have enough funds to book a second trip. So I went hoping for the best. The beach is tiny and is there are gangs running an unsafe seafood experience. They rented a seafood to me without the plug in it hoping I would sink it it took on water and thankfully I am a mechanic and have been on the ocean my whole life I was able to beach the seafood before it sank. In Mexico if you sink it you end up in jail until you pay for it. There were also massive rocks outside the hotel with large rocks if I had sunk outside the hotel a life could have been lost. The hotel staff had known that there were problems with these guys outside of there hotel and still let them do business there. I would not book an experience or package in Acapulco again on Expedia they don’t vet the hotels or businesses and somebody could lose a life. I want a refund.

Everything was excellent except the bar next to the hotel was SUPER LOUD from 10 pm to 5 am. Friday, Saturday and Sunday it was horrible 😞

Some people here are nice but when I checking, they didn’t advise that the charges were going to be made in pesos so I paid with an American CC and at checkout they made me pay the difference of the rate exchange and they did it because that day the value of the Mexican peso went down so the total charge was higher that day. NOT Fair nor professional ether specially because they didn’t advise me of this procedure. I won’t be back and I don’t recommend this hotel.

Great Location, too noise, dated windows.

I liked everything. The rooms are a bit dated but everything was very nice and everyone friendly.

This was my fourth experience in this hotel which was unfortunately very unpleasant, the quality has dropped a lot. The hotel is undergoing renovations and therefore the recreation areas are very noisy all day drilling without much place to relax, the beach without much place either, we wanted to relax in the beach chairs and he put us tables less than a meter away from a restaurant next door blocking the view and with giant speakers with people already very drunk. In the room a terrible smell of humidity and we could not open the windows because of the drilling from 10 am to 7 pm. On top of that, I felt harassed for attending their timeshare meetings. I spend most of my holidays going to other beaches.

Our experience was amazing! We were offered amazing customer service. The owner offered us free food twice! I would highly recommend this hotel!

Swimming pool under construction very noisy. Room’s bathroom dirty since day one.