The pool was not in service. But listed on website. Looks if not open for a while. Bathtub faucet was running. Could not turn off. Exterior lights on doors exposed. Outlets not working. And someone was working on a car like a mechanics shop fin parking lot for over 5 hours.

This property is dated on the outside and could use a facelift both inside and out but the rooms were not in bad condition. They were clean and tidy with a good set up. All the amenities worked and it was nice to have them. The staff was very helpful, nice, and courteous.

Friendly staff

No pool, as advertised

Over priced for a dirty hotel. The pool was inoperable and nasty cover on it with garbage floating on top. Unused rooms with caution tape rude staff.

False advertisement ! Site says it has a pool, pool has been closed over a yr. Tile in bathroom is separated from the walls and walls have had water damage prior. Sheetrock at bottom of walls were bubbled and had black mold ! Ceiling also had water damage prior, someone did a piss poor repair on those areas. Either owner is lieing or corporate doesn't give a crap, either way they are taking your money if you stay there.

Room was clean, comfortable and quiet. Staff friendly. Highly recommend!

This property is not maintained at all, the pool is covered with a black plastic, there were even yellow police tapes on some of the rooms. The rooms were dirty, check for opinions on Google. It should be reported to the Red Roof Corporation. Beware!!?

Good rooms. Clean. But no more outdoor pool. The whole reason why we booked the hotel was because it had a pool.

Perfect place to stay! Very clean and convenient!

It is the cheapest hotel in the area but you get what you pay for. The hotel is dated and worn out. Bathroom fan didn't work, water pressure was low and our room didn't get cleaned during the day. The free continental breakfast was a joke. On the good side, it was cheap and quiet

Booked with a Queen bed. Have a handicap and then was told that I had to go up 2 rings of stairs. Hard to get our luggage to the room. Then a light out and I called and asked the staff to change. They said they would be right up and never showed. Poor management.

Only plus is it was clean in the room. The walk up was disgusting, trash everywhere. And the smell as we walked to our room was pee. No bed bugs and clean room.

Good customer services

Good place

Run down and wore out. Pool permanently closed. Junk under the stairs. The room was clean, but our room 109 was humid the whole time. The sheets were clean and so was the room. Just outdated.

Shower bar is starting to break in the bathroom, the ceiling is starting to fall it has cracks bad looks like it may have been from a water leak in the room above. They site said they had a pool, went to use it and it had a tarp over it and was full of frogs , you could hear them croaking.

Moldy shower curtain, no shampoo, toilet had weird brown patched hole, hair dryer broken. Have to give $100 cash deposit.

This place was terrible! The man that checked us in was not friendly at all. The advertised pool was closed PERMANENTLY! The Continental breakfast consisted of cereal only. The rooms, we had 2, were filthy. Sheets stained. Shower curtain so dirty, it was stiff. The coffee pot in 1 of our rooms was broken. Turned it on and the water poured out the bottom, didn't even touch the filter. My 24 and 22 yr old grandchildren refused to take a shower here because of the uncleanliness of the bathroom. One of my grandchildren just moved to Crossville, so I will be making periodic trips there. I will NEVER, stay at the Red Roof Inn in Crossville again! In my opinion Hotels.com should not even have this place on their website! I always use and will continue to use Hotels. Com for my trips. I have never before this, had anything negative to say, but this was bad.

100 CASH required at checkin even though paid online. Had 2 bugs of unknown origin in room upon waking

Bad

Clean place

Quiet

Staff was very rude bathroom was very dirty smelt really bad would definitely not recommend

Pool not in service half full of water also limited breakfast no eggs or waffles price should be lower due to these limitations

The staff was very nice and available. The rooms were clean. However the rooms needed fixes. The bathroom door didnt shut without a severe struggle and a slam. The sink leaked from the faucet when in use, thus the there was water running onto the floor. So i put a washcloth around it. The outside was terrible. The dog walk area had grass over my ankles and was full of garbage. No exaggeration. Garbage everywhere in the grassy area. The place just needs some pickup.

Overall our stay was okay. The rooms were clean and the staff was helpful and nice but there were a few things that would have really made all the difference. The pool was not open. The toilet ran all day and night and the TV was on the fritz. The "dog walk" area was unmowed and the poop station was overflowing with trash and poo. They were cleaning up the parking areas when we came in but instead of cleaning up the trash just blew in all into the grassy area where we would have liked to walk our dog. We stayed at the red roof inn specifically due to there being no pet fees and it being dog friendly and we were in town for a dog agility trial. There is a gas station and couple places to eat close by. The area itself was quite and aside from one night, when our upstairs neighbor was stomping around, we were able to get sleep. If the hotel management would just take some care and clean up the area outside the hotel it would be a great place to stay for the money.

The room was clean and the staff was friendly. The only two things that could be improved were the breakfast, it was only cereal, toast, and bagels, and the bed was pretty hard.

Amazing

I have not stayed in a Red Roof Inn for about 30 years. I was pleasant;y surprisrd at how nice it was.

Seems unsafe to be around. Pool is really dirty, half drained and it’s green, the tarp is collapsed ontop of it and it does have frogs in it. Our bathroom light doesn’t even work. Smells like someone had smoked in it. Only of convenience was the staff was nice and they don’t have a pet deposit. The area seems well surveillanced but I still dont feel safe. Our airbnb for our honey moon is cheaper and nicer than this. The pictures online make it seem nicer than it is. But it really isn’t a great place to be.

This Red Roof is always my go to when I am traveling. Everyone is so friendly. The room is super clean and smells wonderful.