It was good stay, clean, at a good price

Mold everywhere

For a 2-night stay, it was decent place to stay, and the bed was comfortable. However, the cleanliness of the hotel was questionable. This was the first time we felt we needed to wipe down our room. The hallway outside of our room had an odor. With us barely being in the hotel, just enough time to sleep, it’s wasn’t a terrible experience.

Staff was pleasant, bed was comfy, but that is the only positive things I can say about the place. I always check the bed/room for cleanliness upon arrival and this was the first time I’ve ever found something that caused enough panic for me to complain and ask for a new room. I found mouse droppings behind the bed and on the floor between the bathroom and bedroom space. I called the front desk and was assured this has never happened and he seemed as if he didn’t believe me, so I took photos. He did offer a refund as there was not any other available rooms, but when I went to the front desk, they offered a room with a king size bed (booked 2 double beds). We took that because we could not find anywhere else with availability. Upon moving our things to the new room, the smell of cat urine was really strong in the hall and the smell in the room wasn’t much better. I guess the cats kept the mice away here as we found no droppings. I am thankful they had a room for us, but would never stay here again.

Your employee “Lincoln” was fantastic! We had our daughter, our teenage granddaughter, and our granddaughter’s friend with us a we’d hoped to get adjoining rooms. Lincoln worked it out and our stay was perfect. You’ve got a great future-leader working for you in Lincoln. He makes a stay a great event.

Good

This is a good hotel at a convenient location in Farragut. The reason I gave a 3 for cleanliness is due to mold in the tub.

The rooms was clean but the hallways were dirty. Roof must have a leak there was a fan drying out the carpet. Looked like they were doing some updating as well. The pool looked new but you couldn't get to it, the pool fab was broken. Breakfast was good they had a nice assortment offiid to eat. The coffee was good too. We just stayed overnight and I'd book here again for overnight.

The location was perfect for our trip. Room was clean and the staff was friendly.

Hotel was nice stayed 2 nights only problem was the tub didn’t drain as you shower other then that I would stay again

We've rebooked this hotel when traveling through due to the convenience of getting on I75. Room was clean, bed comfortable and hot breakfast included. We didn't care about the tv but it was hard to find a channel that came in. AC worked well.

The staff was wonderful. Alex checked us in, he was very polite and informative of everything. The lady in the breakfast area was super friendly! She asked if we needed anything checked to make sure there was enough food (we ate right before the breakfast service was over). I didn't get the means namee that checked us out, he was very funny, super polite as well. Only issue we had the sprinkler alarm went off in the middle of the nigh. The front desk was very apologetic about it. Which we understood, stuff happens. I'd highly recommend this place. t

Everything was good except the room had a strong smell, almost like a cigarette smell. Otherwise we were very pleased

Staff was nice and friendly, they had no problem with giving us a late check out when we woke up late

Great experience!!

Great place

Clean. Comfortable bed and a good price.

Was visiting our son and daughter and grandkids very comfortable very clean

Everything was enjoyable for our stay. The manager was able to accommodate our early check in after a long drive. I’d like to thank Ms Katherine in the breakfast room. She was very delightful and took great care of us.

There were two roaches in the room. The shower pressure was awful and the air did not circulate well. Felt very humid

Convenient to the interstate without being noisy and a quick drive to multiple dining and shopping options.

Arrived at the property 30 min after check. Room was not ready. Waited about 15 min until clerk told me that an alternative room was available. Got the keys, walked in the room and immediately noticed a loud stench of urine. Returned to the desk and requested a full refund.

Great place?

Traveling through so one night only stay. The front desk staff, housekeeping and breakfast staff were over the top friendly and so helpful. The beds were very comfortable. The room needs a cleaning, specifically vacuuming the floors. Breakfast was satisfactory. Overall, a decent place to stay for the price.

No hot water in morning

Clean room and comfy beds. Front desk assistant was very nice. We had a great stay.

The rooms were a bit shabby. The customer service was excellent when we checked in at 10pm, but the staff in the morning wasn’t friendly.

Easy to access. Nice staff.

We stayed at this hotel twice. On the way to DC and on the way home. The gentleman at the front desk was not very kind. We arrived late both trips. Between 9-11 pm. Both times we had sarcastic comments and general unfriendliness. We almost left the second time. Won’t stay again.

It wasn’t the best place we’ve ever stayed, but it wasn’t the worst either. It was clean, and the beds were comfortable. However, there were holes in the walls around the outlets, and the bathroom was chipped and outdated. Water sprayed everywhere when you took a shower and the toilet paper holder was not screwed into the wall, so fell off every time you used it.

I slept all night peacefully, but the staircase needs to be cleaned & refreshed.

I like