Great service nice hotel

very good buffet for breakfast

From staff to the room, was excellent.

The staff was kind and professional I highly recommend this place.

Well!, to be a 5 star Hotel in Guatemala, it does not cut it 😐 sadly because being from there to go visit you think it would be a nice experience. Got that one in particular because my aunt wanted to see a show that night which btw was very nice and made the bad taste sort if go away. Reception is horrible , some people don’t understand the meaning of customer service, I’m paying for a service which did not get , front personnel were extremely rude , they don’t care was basically told if you don’t like it too bad wow ! They leave you talking to yourself and then take forever to take care of you , at the end made us walk all the way across the building to check in right after doing the line and being the next person with no more people behind but they said it was to avoid the crowds 👻 what crowds? My aunt had to drag her suitcase all over and Yes there was a few nice indigenous people making the lines themselves & most unfortunate , that’s probably the reason why we were moved , like I mentioned we are from Guatemala and we look artesanal to put it nicely , sad this happens and management don’t care. Just to check in took almost 2 hrs and the room wasn’t even what I had paid for 😤

Great place to stay!

The bathroom needs improvement. It was challenging in using the shower handles were not properly adjusted the water was going everywhere and the water in the tub was not draining properly. The room was clean and organized, but no refrigerator which was disappointed.

The foro two nights the Sink and toilets did not work. I was moved 3 times. The Front Desk desk personal have no idea how to run a hotel.