We had a lovely 2 night stay. The 2 people on reception were so lovely and friendly. It was very hot weather when we arrived and we were pleasantly surprised to see that they had placed an air conditioning unit in the room for us. The breakfast was delicious so we all over ate! We were in a family room and the one niggle we had was that the mattress on the sofa bed was thin and therefore every spring could be felt. We mentioned it to reception and the lovely lady on duty told us that roll out cot beds can be requested instead.

Lovely spacious room with a very good sized bed. All facilities were top notch!

What are the cleanest nicest friendliest hotel I’ve ever stayed in

Not great. They did not service the room after the first night. Very hot room. Used a lot of perfume.

Lovely, clean and comfortable

Nothing negative about this hotel, Except the lumpy pillows but that was our fault for not requesting replacements. We had dinner the first night which although was mostly very good we thought a bit expensive. Breakfast was excellent with lots of choice. Big thank you to the very friendly staff especially Georgina at breakfast. She went out of her way to make sure everything was to our liking so big thankyou to her

Staff were friendly & very helpful. Food was good and good value. Parking was excellent. Downstairs rooms were spacious. Very clean throughout. Very pleasant stay.

Very friendly staff, good food, comfortable rooms, easy parking, perfect, will be back

Excellent service

Great couple of nights. Staff were excellent, friendly and informative. They went above and beyond. Room was clean

This trip had to be cancelled at very short notice due to a serious family health crisis. The hotel kindly waived their charge as I had booked a non cancellation room. Obviously did not expect this. Thank you holiday inn for stepping up this time. Next time I will definitely stop with you if I can

Great hotel with helpful staff, had a wonderful stay.

The staff were absolutely superb. Nothing was too much trouble and they made my husband, granddaughter and dog very welcome. The Sunday morning breakfast was a bit chaotic. Very busy and the hot food was disappearing very quickly, so there was always a key item missing. The staff were doing their best though. Lots of ceiling cobwebs in the room!

Another great stay, spotless room, fantastic staff, great food.

Excellent customer service

The hotel was nice. We had a suite and the room was a good size, clean and comfortable. The hotel overall looks tired and dated and is desperate for a refurb. The doors and windows at the back looked dreadful and were desperate to be painted. The carpets have been down so long it was like walking on paper. The staff were lovely and always helpful. Breakfast was extremely disappointing. The hot buffet was frankly poor. The fried eggs had been under the lights way too long. The yolk and white were solid and inedible. The scrambled eggs were also poor. Apparently they are made with fresh eggs but the taste and texture made me believe it was powdered. Dry and tasteless. No fresh bananas either day. One day you can understand they could have time out but 2 just says they haven’t been ordered. Maybe take the empty container and sign away? It was quiet which does make it difficult to have a rapid turnover of food but the hotel was fully booked so you have to question why so few chose to have breakfast. I have been to other Holiday Inns where the staff are threadbare as it is so busy. If I stayed at this hotel again I wouldn’t book breakfast. It was included for one night but we paid extra for the other. We stayed for 2 nights and there was no service to the room. Not end of the world but included in the room were drinks/snacks etc and we had used glasses/mugs. A member of staff knocked to see if we wanted anything but it should have been replenished without having to ask

Staff ( Rebekah) was very welcoming and went above and beyond to assist me. Beds amazingly comfy. Lovely clean rooms.

Reception very friendly and efficient check in. Will on the bar amazing so friendly and really made us feel welcome was also serving food very hardworking and a pleasure to meet

I have no complaints at all. My 2 days there were vwry enjoyable.

Excellent staff, bedrooms dated ,bathrooms excellent looked updated

Was made to feel welcome at reception and answered all questions I had

The staff were friendly and helpful; Laura in particular. My only disappointment was in not receiving the natural pillow I requested as this is offered in the room. All the same the King sized bed was (of course) large, modern and comfortable. A nice bathroom kept immaculately clean with shower (flexible hose always vastly preferred). And the TV was large enough with updated channels.

Very comfortable room,clean and spacious

Was very quiet on a Friday night so thought may not be good. Everything, however was lovely - we had 2 rooms , one was more modern than the other but both clean.

Booked this as needed to be able to go to a workshop and too far to drive. Arrived easily, parking was easy. The check in was very smooth, and I had arrived in time to order food. The food was freshly cooked, staff service was a little slow but the bar was initially quiet. The room was clean and nicely furnished, very comfortable. I had paid for breakfast, there was the usual array of pastries, cereals and fruit. Unfortunately the cooked breakfast was not as good, food was left standing for too long, the scrambled eggs had seen better days, I avoided the cooked breakfast the next day. With the breakfast area being quiet, maybe less wasteful and more appetising would be to consider fresh cooking to order. Everything else was excellent the staff were friendly and helpful

A fantastic hotel. The room was spotless and clean and the staff were very polite and helpful. I would definitely recommend to anyone and would be happy to stay again. I can't fault at all.

Proper hotel with a decent lobby area containing easy chairs. Could not hear the traffic from the nearby A14 which was a nice surprise. The room was a very good size and well equipped with a huge (and comfy) bed, and a generous desk, only quibble being no easy chair (desk chair was top quality though!!). Not everyone wants to sit on the bed to read. Car park bays are shown by different coloured bricks, (no white paint at all) so are invisible in the dark and/or rain, might be an issue when the car park is full. There was a mix up about breakfast but we'll never know if that was a glitch in Expedia's systems or the Hotel's. Staff were super helpful. Anyway - would definitely go again

Beautiful large room, very comfortable, quiet and clean

Restaurant was very cold resulting in people having to take their dinners in a warmer area near reception.

Front reception had excellent staff. Friendly, engaging and helpful. One bar staff was grumpy and rude. Room was clean and as facing away from the A12, quiet. Recommend and will stay again.

Very nice hotel - staff are friendly and very helpful

I like everything about the property but the carpets need to be replaced.