The room stunk like cigarette smoke. Other people in the grass area watched our every move as we unloaded. Ashley at the desk was awesome

Low quality rooms with holes in the walls, missing soups in the washrooms, no glasses or utensils, very slow internet connection. There is a lot of long term residents who live there and are visited by police once in a while. On the positive side, the motel was in good location and close to the park and public pool.

The property was ok, window AC worked fine and not too loud. Pool was in disrepair and drained for some time it seemed. Room was clean and comfortable with hot water in the shower. Breakfast was sparse- a few cereals, bread and toaster, coffee and tea. Overall, average for motel, and the clean and quiet room was appreciated.

Air conditioner works very poorly and this is a low-end facility.

Never again

Good

Basic motel, dirty rooms but comfortable and clean bed. very friendly and helpful staff. Ok stay for one night - walkable to Henderson lake

The staff were great however they could not accommodate simple things because they did not have it nor did they have the knowledge to get it. Unfortunately the building needs some repair. The second last step up to our room was literally letting go at the side which was a little bit scary. We did let them know. I have a photo however the app will not allow me to attach it right now.

We stayed there before but we could hear all the people above us walking around at all hours. Lots of sketchy people stay there. The wife says not again.

It was busy but everybody was nice will probably stay there again

Price was reasonable pictures online not even close to what you get. Dog barking every hour threwout the night.slept with bathroom fan on to drown out the nose. Other options up the street would not stay here again. Oh shower head is about 4 feet off the ground. So you have to bend over to use

Everyone is amazing !!

Firstly, the staff were friendly & helpful. The hotel however, should not be accepting paying guests at this time. The hotel is in dire need of a total makeover, or demolition. It is primarily being used by social assistance, the homeless, and substance addiction individuals. This property should not be offered as accommodation to regular guests. This is a total misrepresentation of a product, and a danger.

Needed a place for a quick overnight stop over The price was right Room is dated but was clean and comfortable

Noise all night from long term tenants on the other side of paper thin walls. Gross carpets, strong urine stench in one room, floor boards soft when walking onnthe balcony and floor, rooms felt damp and stuffy. I have stayed there about 10 night in the last 2-3 years and it has really gone down hill in the last 6 months. Lots of monthly tenants who sit around the balconies and parking lot and party. ProbBly worth soending a few more bucks to go elsewhere.

The place is a motel out of a bad movie. The pictures made the rooms out to look much better than in person. Went in the room and returned the key immediately and left to find another hotel. Didn’t even care that it was non-refundable. Felt unsafe

Staff are very kind.. happy to be there very respectful

Do not stay at this hotel, it is dirty and the health inspector walked in right after we did, we were very quick to leave

Arrived, paid, saw room and grounds and other people staying there. LEFT within 15 minutes. Room was dirty, smelled of smoke, felt unsafe in the area, sketchy looking people. They then REFUSED to give us a refund. As well as Expedia did TOO ?...DO NOT STAY in this place !!! or use EXPEDIA...Very upset with this Transaction...!!!

Room was ok; yet everything else seemed unsafe. Property is most likely used in many ways; parking lot and areas surrounding it feels unsafe. Checking in form contains four specific areas one needs to initialize, about not using, selling, or possessing drugs.

No frills hotel that is pet friendly and does the job. Nothing special but the staff are friendly and helpful and the room was clean. Facility is a little older and worn out. The heater was stuck on a fairly high temperature and the thermostat didn’t work to turn it down. One lamp didn’t work. Air conditioner works though. It’s a nice place to spend the night depending on what your goals are for a hotel/motel.

I wasn’t able to check in for ~25 mins due to staffing

When I arrived at the hotel at 7 PM, I was informed that the room keys were not working, and I would have to request a refund from Expedia. Nobody had tried to contact me, there was no apology, and no attempt to help me find somewhere else to stay. I was in Lethbridge to see my mother in palliative care, and had my dog with me. To say that this was an incredible inconvenience is truly a huge understatement. Not only did they not attempt to help out, but they didn't even take any responsibility for the situation.

I arrived and waited 20 minutes outside for the office door to unlock. There was debate among the staff who should check me in, and how. Room was awful, one lamp without a shade with bare bulb, lamp didn't work so moot point i guess. I went to lobby to inform and get new lamp- had to wait til tomorrow. Only one torn and dirty fabric chair. Clearly an SRO - not informed. I entered room at 4pm, i attempted to go to office at 5:30pm to state i would not stay and was vacating room - no one there. No answer at number posted on door. I left the room untouched except the use of the bar soap and one handtowel. Eventually reached someone at after hours number and they refused to cancel my 3 night stay. My reasons were not good enough, i could take it up with expedia.

just plain awful. will never go back!

It was a warm room

I’ll start with the positive. It was easy to find, check in was friendly and went smoothly. That was it. The place was semi-clean. Absolutely zero room service (like restocking towels/toilet paper/etc). No staff in office when I stopped in the morning, waited ten minutes. Nothing. They came into my room to replace the cable box with zero warning… I was not there and not informed. While cheap you get what you *don’t* pay for in this case. The walls and ceilings are paper thin, you can hear EVERYTHING. People smoking/coughing/very loud right outside my door. People above me never sleep, I work 12 hour days and they’re up ALL night really loud, I regret the booking. I’d recommend anywhere else.

you get what you pay for.

While very affordable and I felt safe here, there was a huge problem with the heating, and I had to turn the a/c unit on full blast to counteract the suffocating HEAT that would not shut off in the room. The a/c unit could not keep up and stopped working as well. And the shower is made for midgets. The shower head came out at my chin and I'm 5'7 I don't normally write bad reviews but this was an uncomfortable stay to say the least. The pizza place is delicious

I did not feel safe at this location. All I saw around there was drug addicts. We ended up not even staying there because we felt so unsafe. We ended up getting a different motel was a big waste of money.

There was a leftover shampoo bottle in the bathtub when we got to our room. The bathroom was really not very clean at all. Broken hangers in the front closet. However, it IS a cheap hotel, so you kind of pay for what you get! There was a free continental breakfast included that we didn't know we were going to have, so that was good. TOTALLY noisy - TVs are mounted on the wall, so if it's sleep you are after at a hotel (say ...) you may not get it if your neighbours have their TV on full-blast in the next room.

Reasonable rate