Room dirty pull out mattress had throw up on them microbe handle was broken but before all of this I moved rooms abt a good 5/6 times…we settled in for the night then someone tries to enter our room… THEY GAVE SOMEONE ELSE THE SAME ROOM AS US AND THEY WERE MAD IT WAS ALREADY OCCUPIED So I’m oretty sure their stay wasn’t as great either

Terrible experience! No pillows in room, door didn’t work to room, cockroaches in laundry room, noisy during the night and no one seemed to care that place is in horrible condition.

A Very Disappointing Experience My experience at this hotel was extremely disappointing from the moment I arrived. When I pulled up, there was a crowd of people outside, creating an uncomfortable and unsafe atmosphere. I had booked a deluxe, non-smoking studio, but was given a heavily smoked-in room with a damaged smoke detector hanging from its wiring. The room’s safety lock was broken, and I had to apply extra force just to get the door to close securely. The condition of the room was far from acceptable. The desk had burn marks, the floor was unclean, and the entire space smelled heavily of cigarettes and other unpleasant odors. The towels did not appear fresh, which added to the uncomfortable experience. I requested a room change, but was informed that no other rooms were available. When I asked for a refund, both the hotel and Hotels.com declined, leaving me to cover the cost of another hotel for the week. This was truly one of my worst experiences. I’m still pursuing a refund, and I won’t be using this hotel or Hotels.com again due to the lack of support and inadequate customer service.

The room was filthy I had no towels and they refused to bring me new ones I couldn’t close the bathroom door it had no handle the kitchen and bedroom was filthy the microwave was broken no coffee pot or kitchen utensils the tv in the bedroom had no remote so it couldn’t be used the bedroom door didn’t lock and to make matters worse the front desk had an after hours number that did not work

Didn’t have a blanket, remote and had bed bugs. Yet still can’t get a refund for my stay

Dirty Room…smelled like urine. One earring back.No remote.

This establishment does not have a working number reachable by it's guests. Booked the stay from NY could not get in contact with them. Was stranded and hadto rebook at another location further from my place of business.

I checked in late and maybe that’s why the rooms were so horrendous; however that doesn’t excuse the rooms functionality. The first room I received, the light switch was broken and the tv didn’t work properly (that was room 138). The light switch was smashed into the wall. The tv remote wouldn’t work for the television and there was only access to the power button; so I couldn’t change channels or adjust the volume. The second room I received, the lights were broken as well. (This is room 240). The light switch was in the on position when I walked in to a room that was only lit by moonlight cascading through the window. The refrigerator had a strange smell coming from it. The lamps in the room had no bulbs and were unplugged. The television didn’t work properly in this room either. The remote would power on the tv, switch inputs, and adjust the volume, but nothing else; and the tv was set to the home shopping network. I went to change my room again but the front desk was closed for the night. I ordered something to eat and drink before bed only to leave it for a short while and come back to a roach sitting in my cup. There was smashed and busted make-up in the parking lot and trash alongside the curb to the street. Definitely not the experience I expected from what is rated as a “good” inn to stay at. Getting rest was quite cumbersome due to the issues the location has. I had to go through my belongings and clothes just insure I didn’t have any additional passengers.