Check in is at 3pm and NO earlier. We arrived at 2:05pm and asked if we could check in early, we were told no and went to get something to eat. Came back at 2:48pm and was again turned away and told come back in 12 minutes. Yes, 12 minutes. Sat in my car, came back in at 3:02 pm and was finally able to check in. After getting the key, our luggage and finding our room on the second floor. The hallway smelled of cigarette smoke, even though no smoking signs posted everywhere. Found our room and opened the door only to find trash everywhere, multiple beer bottles spread throughout the room and dirty clothes laying on the door, clearly this room was still occupied. Immediately closed the door and headed back to the front desk. Informed the desk clerk what I just saw and no apology was given. Was handed a new key, now on the 3rd floor. Right out of the elevator, patched drywall, not painted to match the red on the walls. Piles of swept dirt and trash in the corner of hallway. Hallway carpet stained in multiple areas. Room was run down, old broken furniture, peeling counter tops and dirty fridge. The sheets and pillowcases were stained. I ended up going to Costco and buying pillows and a blanket to use on the bed. I'm not a picky person and never leave reviews but this place was one surprise after another. DO NOT RECOMMEND

Beds were comfortable and the room suitable but if you stay here be prepared for: No food, just coffee in the morning. Rooms needed good amount of cosmetic work (paint, poor drywall patch jobs, microwave was rusty inside) and bed sheets had small but noticeable stains

This hotel needs a lot of cosmetic work. The clientele staying here was really sketchy and several looked like drug addicts. Lots of low lifes staying here. There was a huge wet spot on the carpet in my room so I was moved to another one. The bed was lumpy and uncomfortable. No blow dryer, no shampoo, no dishes or silverware in the room even though there’s a kitchenette. On the plus side, there’s lots of areas to walk a dog including a trail behind the building. There are plenty of restaurants and a Starbucks within walking distance. The street out front was very busy. There are muffins and coffee in the lobby for breakfast. The hotel staff was very nice. But because of the clientele and the uncomfortable bed, I would not stay here again.

So dirty and gross

I’ve stayed at this hotel for weeks sometimes while recovering from spinal surgery. I use a stroller to walk. The staff is wonderful and well trained. The manager Alex and Alvin have been accommodating to my needs. This ESA location is a hidden gem in beautiful Lake Forest.

Hotel doesn’t look like picture very outdated and building has odor

Hotel room didn’t have a working shower and the fridge didn’t work. The price was great so not really complaining, just making note of a few things that would have made the stay more enjoyable.

We got checked in to a dirty room but luckily an employee who clearly was trying to handle everything was kind enough to move us we do not blame him it seemed like the whole place was a giant mess trash everywhere clearly more people need to be hired