Wonderful stay

Rooms are not clean at all, when we check in into our room the restroom floor had a bunch of hairs everywhere and hairs close to the night stands.

Unfortunately, there was an electrical fire in the hotel the evening we stayed due to some pool work that had been done that day. Something caused a spark which caused the wood in the ceiling to start smoldering. The staff did a great job waking us up and evacuating the building. We were outside for about an hour and a half before we could go in to get our belongings. We were unable to continue our stay as we had an asthmatic person with us and the smoke was still strong.

I booked this hotel for 3 nights on the 2nd night an electrical fire broke out directly under the window of my hotel room. It was so traumatizing and the smell was awful. All the residents were rushing out some were in towels as they’d just gotten out of the shower. The firefighters were called to put out the fire and the ambulance was called to assist me because I had a panic attack. It was very very scary. The staff were very nice and accommodating and did the best they could to keep everyone happy. They offered to refund everyone who wanted to go to another hotel their money back. Because I booked through Expedia I had to contact them for a refund and they reached out to the hotel manager to confirm the fire. I’m still waiting for the manager of the hotel to call them back. I’m going to call the hotel manager myself on 6/13/2024 and ask her to contact Expedia concerning my refund. However…..Prior to the fire there were two men working on the roof above the swimming pool which was directly below the window of my room. They had the music blasting and when I knocked on the window to get them to turn their music down, they didn’t hear me. I had to go down to the lobby and ask the staff to have the workers turn down the music.

It was not a good experience. The hotel caught on fire and everyone had to evaculate.

Staff was great recovering from an extensive power outage.

The TV didn't work and the carpets were dirty.

Very affordable an very well kept up hotel. Staff is very friendly and helpful.

Asked for room with accessible bathroom. Did not get it. Guess they only have one & it wasn't clean. Staff was rude. Answered questions with a very sullen attitude.

I have stayed here a few times in the last couple of years the renovation has turned out quite well one of the most comfortable nice I've had if they said it's a non-smoking property I could tell hence of smokers I think the smokers would be enforced in order to keep the quality and experience where it needs to be. I think one signing in a non-smoker policy should be signed and agreed upon in the visitor should be penalized overall I enjoy staying here more than any other place in Columbus

Bathroom sink handle came off, AC/ heat door off, bed mattress sink hole n the middle cheat. Not a sufficient amount of towels in the bathroom. Just disappointed.

Very nice , very clean

Overall a good experience staff was quick an fast I had no problems

Recently renovated hotel. Nice updated rooms. Ample hot breakfast. Pleasant staff.

Renovated rooms, front desk very helpful and friendly

The front desk lady was very nice. The hotel itself was a bit dark and gloomy but thats due to construction because of the construction everything felt a bit dirty.

We stayed during renovations, but the overall study was still pretty decent. The new look is looking good

Yes the hotel was in the middle of construction but the remodeled room was clean and nice. The receptionist was pleasant on check in and called housekeeping to make sure my room was ready. The breakfast was fresh and for the first time during traveling i could drink the coffee. Liquid creamer was nice. Yes hallway carpet was dirty but as long as they are remodeling i understand not replacing until construction is done. There are some last minute punch list to be done in the rooms but overall one of the better places I have stayed

No room service in a four night stay. Needed towels, toiletries replenished and trashed cans dumped.

This property is under construction. The rooms are pretty, all new, but the hallway carpet was old and nasty. And the worst part was the pool was closed and we didn't know until we got there. This time next year it will be great! After they finish the remodeling

Hallways and elevator not cleaned

The room had been remodeled with the carpet replaced with flooring, bed was comfortable, air conditioner worked well, enough towels provided & available upon request, lobby and front desk clean, staff welcoming, friendly, & accommodating. Breakfast was great and lots of variety. Laundry services in the Hotel easy to use and pay for. I know the Hotel is under construction and remodeling, but the remainder of the Hotel was dirty with every old carpeting - it was disgusting to walk on - very sticky and worn. I cleaned & disinfected my shoes every time I walked on the common carpets. Outside was unkept with little curb appeal. Parking was very limited because of contract construction companies staying at the Hotel. Large trucks and vans took up most of the parking for other patrons of the Hotel. My room was very musty smelling. I had to empty the dehumidifier every day. I also purchased at my own expense solid room and wall socket air fresheners. Also vent air fresheners in the air conditioner. The worst thing was I found a roach in my room in the corner of the entrance door and the closet on the last day of my stay. Thank goodness because I would have left and demanded a refund of my pre-paid hotel stay.

I arrived at 1pm and asked since it was Monday if I could check in and was told absolutely not and the woman was really rude, I asked if they were really busy Sunday night and she again said I do not assign any rooms until after 3pm. I have been traveling for over 40 years and you will not get my business again.

I had a problem at checkin that took an hour to get fixed. That's not good.

The woman at the desk was super helpful. The sheets were filthy in the first room so she moved me to another. There was no toilet paper in the other room (she brought some to me), no toilet paper holders have even been put in yet in the bathroom due to the remodeling going on, there was no hair dryer and it was extremely hard to lock the door. I could use the latch, but it was hard to get the lock to stay. I know they are remodeling, but except for her helpfulness a lot could have been improved.

Did not know property was under FULL renovations until we pulled in. Given the option to cancel however we had a funeral in hours, so we had to get ready and could not scour for another hotel. Pool and Gym were closed which as well we were not notified of during check-in. Our bed was comfortable however the room we stayed in had no curtains so we got the full morning sun waking us up much earlier than we would have liked. Very gross dirty flooring in all hallways. Seemed to have very limited staff so breakfast was not refilled in a timely manner. Definitely would not recommend until renovations are over.

Every stay has been great. Quite staff is friendly and makes sure you are satisfied. Rooms are clean and have everything you need. Hotel is under construction and the place is still amazing. I have stayed 2 times and have no complaints.

The property was being remodeled, and had I known I wouldn’t have made a reservation. The carpet needs replacing, and the smell of mold & mildew on the 3rd floor caused me and my 5 year old’s asthma to flare up.

This spot is a great value and breakfast is wonderful.

The 2 lady’s at the check in counter were extremely rude. They were very disrespectful. They were not polite at all when helping and were doing things that I have never experienced checking in with a reservation with hotels.com. They made assumptions about my trip that was none of their business and made snarky comments under their breath behind the counter. Then on the phone with my wife they were also very rude. We had booked this room days in advance and had already paid for it. They are doing everything in their power too. It let us have this room. Plus when we got to the room the a/c was off and the room was very hot.

While there was construction debris in the area the lobby and guest areas were clean. Room was very nice. Clean and comfortable.

The hotel is under construction and they are renovating the hotel. The front desk service was unprofessional. He was not friendly and was frustrated with a personal issue on the phone.