Great place!!! Staff were super nice and helpful! They went out of there way to make us comfortable!!

The stay wasn't horrible. The room smelled musty, the shower door would not close all the way. I could barley get any shampoo, conditioner or soap out of the dispinsers in the shower. The staff initially seemed friendly. Then i check my bank account the next day and discovered an additional $300 charge on our account. I calles to find out why and was told that they smelled marijuana in the room after we left. When confronted with the fact that we don't smoke marijuana nir did we smoke marijuana. I was told by the female i was speaking to that she is a certified Marijuana smeller an that marijuana is illegal in South Carolina. I again explained that illegal or nit we did not smoke anything in the room. I tried to explain I work in the medical field and my husband is a commercial truck driver and is tested regularly. That person I was speaking to became irate when we again told her we did not an would not smoke anything in a hotel room. That maybe the cleaning people did. They have refused to refund the money. I was told I could speak to the manage and that he came in at midnight. However when I stayed up to call the manager at midnight I was told he would be there around 1 or 2 AM. I again explained the situation and again was told that we did it. I then told the gentlemen on the phone that if this did not get resolved I would contact an attorney. He then told me he could no longer talk to me an th call was disconnected.

Great place to stay in every regard!!!

The motel was clean and quiet. Our room was nice and clean. The water pressure was really low in the sink and shower. The shower needed a better cleaning.

Checking in was long and had to wait 15 minutes while the clerk did other tasks and ignored us. When I asked about the pool hours she didn’t have a clear answer. Said until 8 or until it was dirty. Not sure what that means. Made me rethink of getting in it. Room smelled terrible. Bed was hard, and we didn’t sleep well. Breakfast was so-so. Bagels were stale. Coffee was very strong and tasted old. Gym is not 24 hours. Machines are older and dirty. No working ice machine and stairs on our side were emergency exit only. Which was bad because the elevator smelled bad. They put a $100 hold on your account for incidentals and we had to pay county taxes so the price in Hotels.com doesn’t include those, so be prepared to pay more.

Location

Second stay here. Showers had mold both times. Very convenient location and good price with facilities and breakfast included. Went to gym, treadmill was defective. Pool had sediment on bottom but to be fair, I went at 9pm. Lots of free parking.

The staff was super polite

The staff was very nice and accommodating. Continental breakfast was good. The beds were pretty comfortable. The bathroom was not up to my standard of clean. Overall for my stay, it was fine for what we needed.

Nice and new. Good hot breakfast, ready at 6 am.

No issues really. The hotel was great for what I needed, which was simply a safe and affordable room for the night. I really appreciated the very reasonable pet fee.

Wonderful staff & good service

Extremely friendly front desk and cleaning people. The breakfast staff was amazing and so nice.

needs updating

When I arrived at 3:10 pm there were a lobby full of check-in's and I was 3rd in line of at least 6. The Front Desk Clerk Paro (sp?) was the only one at the desk. She was doing it all and everyone knew she was working hard and she was very comforting did an excellent job. Her help showed up about 3:20pm. Mind you check in as 3pm. It all worked out and Paro deserves a RAISE! Hotel was clean, comfortable, close to town/restaurants and even Food Lion! Location Location Location!! Breakfast was hands down one of the BEST breakfast of any higher end hotels and it was tasteful and abundant! Thank you All for your hard work and attention to detail in making my business trip a pleasure stay. Very grateful. Thank you again!

Room stunk like chemicals and pet odor. We asked for a different room but nothing was available. We were just traveling through so two workers at the front desk said that a refund was definitely okay and encouraged us to look for another hotel. We then had to call Expedia so they could connect with the hotel and approve the refund. When they connected with the manager the next day the story changed. They would not offer a refund and said plenty of rooms were available, which was not the truth. In the end Expedia offered us credit which we are very grateful for but the hotel manager would not budge an inch. Just terrible customer service and completey dishonest. Pay a little more and stay at a nicer hotel, we did.

The shower had mold around the top and bottom areas. Saw several small bugs on the sheets. Dust in A/C unit. On a good note, the beds were very comfortable.

Just fine

Breakfast area is too small. People were running into each other all morning. The shampo and body wash containers in the shower were empty.

Excellent suite. Kids loved the pool. Convenient to business and food in travelers rest.

Very clean room, Service was excellent, Also convenient to Greenville. Very reasonable price too

The staff at this property was very nice! The room had some minor issues- such as the floors being sticky & the headboard being crooked, but overall things were adequate for one night.

First room was terrible. Smelled bad. Floor was falling in in front on the shower. Toilet handle was falling off. Moved rooms, the 2nd room smelled better but bugs on wall. Shower leaks and was dirty on bottom. Told the desk people and they took pics of my pics but was never offered any discount. These rooms were 134 and 141 each night .

I don't like it when the hotel says it is pet friendly and then bangs us extra money for our little dogs!!!

I liked how friendly the staff was. Unfortunately the room itself was very lackluster and subpar. The shower was in very rough shape with uneven floors. None of the toiletries in the shower worked, it was very hard to turn the water off and on in the shower. The sink clogged up with every use. The electronics in the room did not work. The windows were painted over or had some sort of residue that you could not see out of. The air conditioning barely worked. Best Western is a go to for me and this stay really did not live up to what I have come to know as their standard and expectation. I am disappointed.

Staff was very accommodating

One night stay of a longer trip

Perfect location at the foot of the mountains.

What a great, clean, and family friendly environment!! I stayed here with my three grandchildren, ages 4, 5, and 6, and couldn't have been treated any better. I wish that all hotels were this exceptional. The breakfasts were delicious, the staff was exceptional, and the hotel wasn't overcrowded like other places. In fact, it was so much nicer than others because I was given choices for rooms that were more less costly. I'll choose Best Western again because of this specific hotel!!

Although the property looked renovated the details were not. When we got to the room the furniture showed the lamination coming off and the bed side table really worn. The stand alone closet was racked and the particle board construction was noticeable. The shower head was pulled from the wall and there was mold in the bathroom. We left a day early.

Friendly staff that was extremely helpful, nice rooms, would definitely recommend this hotel and stay here again

Staff is friendly, place is clean and modern.