Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.

I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.

Simply outstanding w a breathtaking view

Nice stay second time, Happy

Fantastic experience

Everything at The Hotel was exceptional. Nothing was too much trouble. All staff were kind and helpful and made our stay wonderful thank you all

Loved the property

Room was not ready at 4.30pm Had to wait 45 min to have a coffee in the morning Shower had a terrible smell

This is my third stay at the Hotel du Palais in Biarritz and my best stay. The staff was warm, welcoming, and they remembered me from my last two visits. My husband and I felt well cared for and respected. I don't know if we received a room upgrade, but it felt like we did because we had a room with beautiful views of the city and ocean. Dinner on the terrace last night, with the ocean and sunset, were a definite plus!

A truly 5 star hotel/ resort. From the moment we arrived we felt special, ppl at the front desk couldn’t be nicer. Beautiful room with a view of the lighthouse and the ocean. Clean and comfortable. Walk everywhere. Free shuttle to the train station. Good if pricey breakfast. Dinner at the restaurant we didn’t like especially seaweed dessert 😢. Lobster in beet juice didn’t impress us. But that’s a separate entity I guess and not the hotel. Thank you Hotel du Palais Biarritz! We love you.

Phenomenal property. Literally a palace. Rooms and interior have been fully renovated over past few years, so a beautiful combination of modern and classical extravagance. Outdoor and indoor pools are gorgeous. Right on the beach. Excellent staff. Highly highly recommend !!

Absolutely perfect vacation spot. Hotel exceeded our expectations in every way! Staff was over the top accommodating.

Staying at the Hotel du Palais was absolutely magical. The hotel is one of the most beautiful buildings I have ever seen and the views are stunning. Dinner in the restaurant was wonderful. Our whole stay the staff could not have been more courteous or professional. The only thing we were disappointed about was that we only booked 2 nights. Had we known what a gem this resort was I would have wanted at least 4. Thank you for the wonderful stay!

Great Hotel and vip service. Very well located

The breakfast service is understaffed. Not the staff's fault, obviously. They do their best. Management needs to answer, though. A flagship property with one of the most stunning ocean views in the world, yet not enough staff to allow guests to fully enjoy the environment and experience.

One of the best hotels I've stayed in. The location is right by the beach and the views are amazing. Friendly staff.

Superb property. Wonderful views and amenities.

Beautifully renovated hotel with lots of history and charm. Outstanding service from all staff. Michelin star restaurant. Amazing outdoor pool and great indoor pool for rainy days. The spa is first class too. This hotel has it all. Hope to come back some day

Great historic hotel built over 200 years ago and nicely remodeled with best in class amenities. Great service and staff. Thank you Clara for your welcoming reception

We had a fabulous stay at this historic and beautifully restored monument hotel. From the moment we check-in, Semen, provided the most attentive care and attention, and walked us to our room and gave us a tour of the hotel. Julien at Concierge gave us exceptional, above and beyond service and information throughout our stay. This was one of the most memorable stay and experience. The dining at the La Rotonda was amazing, the pool is gorgeous, the spa was amazing. Everyone at the hotel provided absolutely the best service. Extraordinary experience!

An amazing hotel in an amazing location. The food and staff where top notch. I highly recommend this hotel even though it’s expensive

Beautiful location, excellent facilities and well maintained

Convenience

Un vrai Palace, mais le personnel est un peu snob

Excellent location with breathtaking views Concierge service outstanding !! And also lifeguards at the swimming pool go a step further placing guests and remembering regulars Missing the lunch buffet that was a Hôtel du Palais tradition . This needs to be reinstated as the Sunset restaurant and menu is really not great . Service is not consistent . Tv not working and hairdryers fixed on the wall of the bathroom and weak which is not convenient . There should be a better emphasis on service ! The concierge service is the department that holds together the hotel. They also remember the regulars which is very important !

The property is very eell located, overlooking the ocean. The gardens are gorgeous and well manicured, the interiors are inmacurate and full of impresive antiquites such as the fire place at the bar so is the huge hanging lamp at the same place. The food is very good at the restaurant, the pool is a nice hangout, views impresive, the room was a good size and the amenities by Guerlain are always a plus, the bathroom has a good size but not large, it didn't have a bathtub. The air conditioning system works very well, the cleaning service is very reliable and kind. Probably the thing I didn't like much was the time taking during the check in and the check out, the concierge was also not very good. I was going to pay with my DINERS CLUB card at the front desk and the lady told me they did not take DINERS CLUB, for a hotel of duch high standards I don't understand why don't take all credit cards. Very nice hotel in a lovely village

Gorgeous property, with an amazing pool. Food was awesome as well.

Amazing place . Worth every penny. Food could be more vegan friendly but never the less vegetable dish even small for my size was superb crisp and fresh vegetables.

We d’anniversaire en amoureux Accueil parfait, personnel à l’écoute service de qualité.

We stayed during the last week before the hotel closed for major renovation and everything had a distinct end of term feel about it. Dinner and bar snack menus were very restricted compared to previous visits and they even managed to run out of my favourite drink. never mind, it will be interesting to see what changes will occur under the new management when they reopen.

Great holiday in wonderful hotel. Biarritz is fantastic especially fir the surf and sand!

This hotel is utterly fabulous! What an incredible location. Our king room was recently redecorated and was delightfully appointed. The amenities were excellent. The staff were wonderful. We cannot wait to stay again.