Very rude front desk service. Need to teach how to smile and speak to customers. Room had mould , uncomfortable bed and requested for extra pillow due to pillows we had float like 2inches thick two nights they can't provide extra pillows . No empathy care or any intentions to help . Worse places ever stayed .

I have stayed in over 100 hotels in my business life and this is by far the worst . Unhelpful staff, dirty linen that didn’t fit the bed, I had to to change the mattress over due to stains, dirty bathroom, so noisy , windows didn’t shut right, carpet filthy, pillows smelt, room was disgusting. Enough said I feel, this was an awful experience.

We paid for breakfast for the two days we were there, however as breakfast was inedible on the first day, we didn't bother with breakfast on the second day and went elsewhere for food.

I stayed in this hotel for 2 weeks. On the positive side, it is good value for money considering similar hotels in the area. The cleaning service was good, I commend Viviana for excellent work. However, there are few issues that you need to be aware (1) There is no safe and when I handed over my valuables to the receptionist, Hiron at the time, he provided absolutely no receipt and placed my valuables in a poor envelop and took it to back office. Upon check out, Joanna had no trace of my valuables including my passport which was needed for travel. I panicked big time. There is no system in place. She called various people while I was sweating with stress and finally it was found. This is a ridiculous system and not 'safe' at all (2) the A/C does not work in any of the rooms, the windows barely open and the best hotel can do is supply you with a fan - I never pushed for a compensation which was due as the room lacked the basic airing facility (3) the transportation to the hotel is problematic, public transport is nonexistent and getting uber is a hit and miss as they end up in strange places and you have to walk a lot to get to them, on one occasion uber eat had to cancel my order leaving me with no choice but to go to Burger King in Welcome Break.

It was a nice place but the bus was reallyyyy far

Room was too hot, 24.6 degrees, I complained and was brought a fan which had more dust on it than a 100 year old painting, and was noisier than a jet engine so couldn’t use it and didn’t sleep well and had no window that could open for some fresh air. Not a good stay

Was not impressed at all with accommodation. Had to pay to park in car park, this was not mentioned in booking details, the curtains in room didn’t fit the whole window, aircon was not working, wanted to run a bath, there were no taps on the bath to run it!!! Bed uncomfortable, had booked a room with one single bed and double sofa bed, this was not what I was given.

Very very average

Only 1 plug socket, air-conditioner didn't work room was very stuffy couldn't open a window. 4th bed was a mattress on a thin base very low. The mattress was hard and very uncomfortable, and poor lighting in the room. Wasn't value for money

The faciliies were very good.Food was of good quality service from hotel personnel was good.A bit difficult to acess tthe property if you dont have a car

It is a good hotel for short stays, the staff is very helpful and the room was clean, it was very pleasant for me to stay there with my family and our dog.

Mouldy bathroom with no working ventilation. Stuffy room that smelled mouldy and needed a good clean everywhere. Also, only informed on arrival that parking wasn't free and had to paid for at around £5 per night. Food in restaurant is typical preprepared frozen food - average

The location was easily reachable but far away from public transportation. The room was spaciou, they didn't have air conditioning and the windows dont open, it was hot inside and they chargd for parking when they have pldnty of empty spaces evdn for so many buses , they could have been more understanding and caring

Terrible hotel. On checking in the nighy shift guy clearly was not listening to me, i asked for a room on ground floor facing the car park as i had dogs in my van outside. He just handed me a key and said it faced the car park but it was level 3. Got to room, 1 usable electric socket. Not near bed. Handle of window was broken. Corridor on 3rd floor smelled of smoke. No fridge. I stayed 2 nights and my bin which was full was not emptied. I checked out at 5am and adked for a receipt for my stay when i got to my van and checked it it was only for one night when i had told him it was 2 nights. Had to go back in and sort it, no communication skills from him at all.

Just stayed one night no complaints.

The aircon in the room was very very poor, once learnt how to use the wall mounted control pad, it would not blow cold even when temp was set to lowest. Thats the only thing that was poor about this fantastic hotel. Ive stopped here many many times over a 10 yr period and this is the first issue ive had with this very welcoming hotel. Fingers crossed this issue is dealt with asap.

Boiling hot room with screwed and barricaded windows so unable to open. Asked for fam and key to open window and don’t bother to help. Food was awful and didn’t have stuff on menu and place was dirty. Staff aloof!

Window didnt open Fridge not working Dis tell reception but they were unable to help

Shower didnt have water pressure. AC not in the room. Only heating available.

Spend the extra and stay away. The non-smoking room reeked of heavy smoke, the bathroom was covered in mildew, the duvet had horrible urine stains. We were forced to check out early without a refund.

Nice

1. **Room Temperature**: Upon arrival, we found our room temperature to be an unbearable 37 degrees Celsius. Despite our request to open a window, we were refused, and we were informed that the air conditioning system for the entire hotel was non-functional. This made it impossible for us to sleep and resulted in a highly uncomfortable night. 2. **Receptionist's Behavior**: The receptionist who checked us in was unfriendly and rude. This initial interaction set a negative tone for our stay and was completely unprofessional. 3. **Hygiene**: We found the toilet paper in our bathroom to be wet and unusable. This is an unacceptable lapse in basic hygiene standards. 4. **Comfort**: The bed in our room was uncomfortable, adding to our distress and preventing us from getting any rest. Overall, this has been the most terrible night we have ever experienced in any hotel. The conditions were not only uncomfortable but also unacceptable for an establishment of your reputation.

Parking

It was okay, the reasons I'm not putting my review any higher is that the amount of cigarettes being smoked outside our window was horrific. I and my family are non smokers and the fact people were allowed to smoke right by where we were trying to sleep was an outrage. The cleanliness of the bathroom was also concerning, black hair from whoever was there before us was in and around the bath.

Room wasn't particularly clean, executive room, air conditioning not working, fridge had old cold mouldy chops in it Skirting had the same old chips round it. Breakfast was luke warm.

The staffs ask me to paid for car parking as i booked through an online agent Expedia. I was too tired and did border to argued and paid but there is a big sign everywhere said free parking staying here... not good honesty

Nice hotel, comfy, quiet and convenient.

The minor inconvenience is that if you don’t have a car you would have to walk through a park and under the motorway bridge to get there. Which can get sketchy in the later hours of the night. So you have to rely on uber or bolt to get the safely also if you go there later than 8pm (walking path suggested by google maps) the exit of the park will get locked and the (walking) entrance towards the hotel can get locked too

Close to the motorway easy access to London.

Whatever you do, don’t stay there. It’s a terrible property. Very dirty and old. Walls are so thin that you can hear people talking in the hall and next rooms/ The staff is extremely rude and very unhelpful. Not near any public transportation. My daughter and I had to walk 20 minutes to a bus stop through a dangerous neighborhood. Even our Uber driver asked why we would ever stay there

Power tripped. Given free water.

Used this hotel for a stop over while going a concert at Wembley. Perfect hotel. Easy parking. Great breakfast. Very helpful staff. Easy transport connections to London.