The hotel is located on beautiful grounds , Breakfast was wzcellent, room was clean and cosy a bit small, theee was no soap or shampoo, found that a bit odd to wash my hands without a soap. Otherwise look location and friendly staff.

This is NOT a non-smoking hotel. There are non smoking signs throughout the property, but this is not enforced at all. I woke up to the stench of cigarette smoke every morning of my stay. Also, note that the property is directly in front of the Port of Algeciras, so if you don’t enjoy the strong scent of petroleum wafting through the lobby, or on the dining patio with your meal then this is not the hotel for you. The rooms are beyond outdated. They stink of mold and the furniture is nothing short of decaying. Service is also terrible. This hotel promotes itself as oozing old world charm, but it is all minus the charm. Also, there are no elevators so enjoy hauling your luggage around.

Beautiful courtyards, spectacular pool , staff is amazing.

Very charming hotel. Nice room, delicious breakfast, close to the bus and train stations and the port. The staff were very friendly and helpful.

Old and not a nice area around, restaurant opening at 19h30.

Efficient night desk

Hotel sympa mais service long meme a l accueil

Marked down on service as a bit intrusive whilst eating breakfast hovering to remove plates as soon as finished eating. Asked for a teaspoon and unable to provide, however the bar staff were happy to accommodate the request. The bar was open until midnight (previous years struggled to get a drink at 23:30 onwards). Mentioned that the times stated using the QR code did not match the opening hours of the restaurant, reception staff helpful and assured this would be addressed. We were offered both indoor and outdoor pool but not given the code for outdoor pool, suggest this is on the Wi-Fi details given on check in. Room ready early. No problem with cashless as we prefer this but contradicts the deposit for the pool towel.

Elegant property but very dated. The carpet on the stairways and halls needs to be removed, Room was okay but poorly functioning air conditioning and fridge warm.

Hotel is old building but maintained well. Room we stayed was far from main building and was very old room. Inside was clean. Bed is not comfortable. Double bed is putting two bed. It was not comfortable at all. Restaurants and marts were at a distance and was inconvenient. However, swimming pool was a big plus for our family since we just wanted to relax at the hotel and our grandkids loved the swimming pool.

Beautiful property.

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The exterior of this property along with the grounds make it appear to be quite amazing. The current online photos don’t show the condition of the interior which is very disappointing. The carpet is an absolute disaster! It resembles tattered and thread barren indoor/outdoor carpet from 40 years ago. The stains, dirt and dust make it feel as though you’ve arrived at a 1 star hotel, not one with a 4 star rating. Very disappointing! Unfortunately, some of the front desk staff were less than friendly and not interested in helping guests with inquiries.

So first the good points. The outdoor pool is amazing with lots of sun loungers. The lifeguards though spend their whole time looking at their phones and ignoring the customers. The surrounding area is riddled with vagrants in the bushes so access to the hotel is closed off from all the main gates, meaning you can only access on foot using the vehicle entrance. But the main problem with the hotel is that the rooms are in need of serious upgrading and better maintenance. Here is a list of the issues I had in the room: Some lights not working in the bathroom and the bedroom. Noise from bathplug - constant gurgling noise. Narrow beds - not wide enough for an adult. Floodlights from outside window - had to wear an eye mask to block out the bright lights. Weak air-conditioning - the room was constantly warm and the Aircon made little difference. Only 1 plug in room - had to charge my laptop in the bathroom sink using the hairdryer plug! No hand soap or shower gel - had to use my own shower gel. Noise at night from the downstairs - my room was right above the reception. Had to use earplugs to sleep.

This hotel needs some TLC. Very basic rooms, grounds and buffet. Fine, and perfectly clean. But what a shame to see such a historic building in such a sad state. A great hotel in terms of proximity to the ferry port.

Polite, efficient service. Hotel building is a 120 years old but marvelous and historical. Rooms modern but could really use with some more amenities ie kettles, cutlery, shampoo - as are quite basic, bare

We liked that the hotel was located on an expanse of property surrounded by gardens. The hotel was everything we needed it to be.

Lovely large hotel, but some areas need a little maintenance. Lovely staff who were very helpful. The only real negative is the lack of coffee making facilities in the room, when we asked we got a kettle but only 2 sachets of coffee and no top up during our stay. Location is only a 10 minute walk to town so convenient. Would stay here again.

An old hotel with character to spare. Walking distance to ferry port, train and bus stations

Dated hotel with poor air conditioning. Only stayed there one night in order to catch the bus from the bus station that is nearby.

Historic property well kept

It's obviously been a very beautiful place and still is on first sight. Basically now it's just in a state ready for a refurbishment...Carpets are have lots of stains throughout . furniture looking tired but some are original..loved the pictures on the walls showing the history of the place. Beds were comfortable and view was nice Didn't get the chance to use the indoor pool. Sadly the mini golf which I find great fun has been took away and couldn't find the gym. Can't complain at the price though , parking is very convenient and the food very good . Would recommend for couples as nice and quiet but no good for families with kids as they would be bored there. It was my wedding night there and both myself and hotels.com asked if there was anything to make the stay more memorable but sadly didn't get a reply

Wonderful hotel. Staff and waiters are very professional, hard working and helpful.

Easy to find. So close to the port.. ideal. Walking distance to restaurants. On site car park. Could see port and Gibraltar from our window. Very colonial building and style of rooms. Yes dated, but clean. Reception very friendly. Pool refreshing. Plenty of sunbeds when we arrived 3pm.

I don’t recommend ,is too old

Not many staying here in December, but what a classy old hotel. Huge nice room! Good WiFi

Lovely hotel in a quiet area. Choice of food in the restaurant was very limited but friendliness of staff in the bar made up for it. Location of hotel very convenient for people travelling.

Beautiful property but old fashion rooms , rooms need to be refurbished and corridors re carpeted

Room was large & so was bathroom, nice , c,Dan & comfortable. Buffet & breakfast were very good & all staff helpful.

Quality for price is good

Poor attitude, crap air conditioning looks as it hasnt worked in years

The personal that work in this hotel is very friendly and polite, breakfast is good. The AC in the hotel is very poor.