Good location, friendly staff, nice view from the balcony. Versatile breakfast. Better locking system for the balcony door would be needed.

No heated pool.

Beautiful landscaped hotel clean and fresh, needed more tidying up throughout the day and please some more milk for our morning teas! Entertainment was good and free shuttle buses were a good touch

Great hotel - went all inclusive, didn't regret it. Food was excellent, drink was plentiful, didn't get carried away!

The hotel are in a verey good condition. 2 nice swimming pool with loads of chairs. The staffs are just fenomenal. Good variety of food. The pizza on the restaurant just amazing. The only down point are the intertainment ar night. The singers and the band just put people outside the hotel or get bored. Put games, shows , use the intertainment team at night for the guests. At put the singers in the restaurant.

Amazing service, hotel was very clean and excellent food service. Was such a nice holiday.

Spotless clean. They just need to clean the windows at reception that look out to the beautiful pool area, first thing people do on arrival is look out there!

Had a wonderful 5 night stay here! Lovely staff, clean hotel and beautiful surrounds! We didn’t go for the all inclusive option but we had the breakfast included - delicious and so much variety, there really is something for everyone! Will definitely come and stay here again when we return to Gran Canaria!

We have had a really good stay, super clean and comfortable room. It’s our first time back since the renovations and would highly recommend The food was excellent and plentiful, only slight negative is a lack of information for what’s available . On check in they tell you to scan the app we would have preferred a map / notice of information as we only found the snack bars on our last day

I had great holiday, I was happy with our room, ( Clean) food and the staff were lovely It was birthday holiday so I had great time. I would defiantly come again.

The resort offers a lot of activities and sporting facilities for the enthusiast. It offers various package including all-inclusive and buffet food. The quality of the F&B is just fine but don't expect a lot. There is also a Supermarket opposite the hotel and shops nearby. Very child friendly also. Unfortunately the parking was paid. We had a comfortable stay and it was really cool the Hotel has a cross fit center, free of charge for the Hotel Guests on site (open air) with a very enthusiastic trainer, Pedro!

Good hotel. The staff was very friendly and helpful. Some caveats are that the a/c does not cool during the entire day, if you need it to sleep at night better ask for a fan. The food at the restaurant was edible but not something you would look forward to, especially if you have the all inclusive plan then you will start to see how most items of lunch turn into dinner and then into breakfast. the all inclusive plan might be justified if you drink your fair share.

Hotel was super nice outside: nice pool, garden area, crossfit area etc. Inside hotel was a bit outdated (door handle fell off, shower was a bit broken, little ants in room etc) but everything would be easily fixed with a little money so hopefully they’ll do it sometime. Pedro at reception was a kind and super helpful.

Nyrenovert smakfullt - rent - noe opp i fjellsiden som medfører noen trapper - god trim!

Very big hotel with no charm. Many from the staff look very disapointed. Specialy in the breakfast-restaurant. Poor breakfast-buffet.

We liked everything about this hotel. Amazing large room, bathroom and balcony. Plentiful good food. Beautiful and quiet setting. Friendly staff.

Occidental M is a very nice hotel on Gran Canaria. Breakfast buffet is large and have eveything you want. Same with dinner buffet, a large variety of food. A little bit noisy in the dining area but I guess this is normal due to the big crowd of people. Room was nice and clean, stayed in 7th floor with beautiful view of the pool and beach horizon. Would like to come back next year.

The staff, rooms and facilities cannot really be faulted, but the meals standard has really dropped over the last couple of years.

Let’s start with the positives. The hotel is fairly centrally located, 5-10 min walk away from Yumbo centre. Room was clean, with a good view (I stayed on the 7th floor). Free shuttle service to the beach which is fantastic. However... The air conditioning in the room is appalling. During the day, it’s so weak that you wouldn’t notice it existed. Same with the WiFi, it’s so slow that I simply switched off WiFi and used roaming 4G. The food quality at breakfast and dinner wasn’t great at all, compared to other hotels I stayed in the same area. Service at the restaurant was poor too. Overall, it’s a decent hotel but you could get much better value for the money you spend at some other hotels in the area.

I had a bad day when I arrived and the blond polish woman at the reception just made me feel so welcomed and safe, fistbump to you!

The Crossfit gym was amazing and the coach there was very welcoming. Pedro made us feel at home straight away and allowed us to do our own training The animation team were fantastic and a real attribute to the hotel

Excellent in every way. Great plentiful food and drink and great quality food. My family are picky eaters but there was something for everyone. All inclusive had help yourself chips pizza chicken etc all day. Friendly helpful staff. Exceeded expectations and will definitely go again. Not too many British people.

nicest hotel room I’ve been in,in playa del ingles.high hotel standard, was half board, and no problem finding something I liked to eat,good selection.would recommend .

Very nice staff nice hotel really enjoyed my holiday

A beautiful hotel with excellent facilities. Food was amazing. My birthday fell on the Saturday we were there and returned to the room to cake nd a bottle of champagne, was a lovely surprise. Travelled with my partner and 2 children aged 9 and 12. Hardly saw the children there was so much for them to occupy themselves. Would highly recommend this hotel to my family and friends

Disappointed in this 4* hotel. Majority of guests were non English speaking, therefore, food and entertainment were geared towards them accordingly. Maid failed to replace milks, teabags etc in the room. Only serve Tropical lager on AI. Show cooking chefs quite rude. You always had to wait for this food, being told to “come back in 5minutes”, not helpful when you have a plate of warm veg! One older chef actually tutted when I asked if he could pour me a juice, as I was balancing 2 glasses, he snatched the glass from me and #lammed it down open filled. Would not return!

Really mixed stay. Good- pool areas, room, choice of food, Poor- reception really unfriendly and unhelpful when our room was not as booked, WiFi very unreliable, tv uk channels poor reception,

We booked this holiday because of the photos on their website. The grounds are beautifully kept but very small, we saw no cabanas at all, no outside gym and were disappointed on arrival. The pool looks inviting but it was freezing - be aware its not heated. We were on 'All Inclusive' but this doesn't include bottled water. You get two free in your room on arrival and then you have to pay. You have to pay a deposit for the towels, a deposit for the safe and then its Euros 3 a day and if you want to borrow an iron, you have to pay a deposit for that too. The food wasn't very good. Overcooked and mostly cold. Hygiene wasn't great, I saw one cook touch her face, then took some egg shell out of someones fried egg she was cooking using the same hand. They don't use fresh eggs for omelettes but buy in bottled mixed egg! Yuk. The uncooked meat and fish was kept by the hot plate it was to be cooked on and it was left there not kept cool for some time. I basically went vegetarian which was poor. Their chips and roast potatoes were nice. On the last day a cockroach fell from the top of the tea and coffee making area on our table. We caught it in a glass, showed the waiter and he shrugged his shoulders. If you see one cockroach you know there are hundreds more hiding. The bedroom was kept clean. Very disappointing to say the least. Will definitely not be going back there or to any Barcelo hotel. However, the sand dunes at Maspalomas were amazing.

Really nice hotel and the manager Fran went the extra mile

The apartment was a nice space, big balcony and good bed. Unfortunately the air-co was not working, the toilet did not flush well and the housekeeping could be better. The staff was very friendly, only one grey little man in the restaurant was particularly nasty and very unfriendly. It was not occasionally but all the time. The restaurant served nice food, but the coffee has been a problem all eight days. If the machines were working, you had to wait for at least 20 minutes for a horrible watered down cup. If you have a room looking over the central pool, mind numbing stupid music all day long will get on your nerves. I liked the balcony, but could not sit there much; the stupid music drove me away. How many times can a person hear ABBA. The hotel is next to a very busy road, so it is noisy anyway, but the constant music really has to stop. Another disappointment was the gym, the fitness machines were not working, the pin to adjust the weights were missing. During breakfast, lunch and dinner time (and the time before to prepare) a strong oil smell from the kitchen filled the fitness room.

I have been to the hotel 6 times now will hope to be back in February .... please can I have top Flour front again 838 thank you

Hotel too far from the beach and Yumbo Center. Do not try and use the Safe deposit box facility. It is too complex to use. Shower facility similar The staff are very friendly.