The staff were very helpful here. We had booked a the night deal and were called directly by the resort to inform us the pool was unavailable due to maintenance. The room even we arrived was clean, spacious and modern. However the pool was under more construction than we had expected. The fence unfortunately blocking the view we were expecting. In speaking with them the next morning about moving to another room, the staff were excellent. Moving us to a close room that gave us a better view at no extra cost, the room being an upgrade with an extra bedroom. Not as modern, but just as nice. On the last day we decided to stay a night longer. With one phone call we were given another night at the same rate we had originally paid. Great friendly staff, service peaceful area, with many options when it comes to cafes and restaurants. Highly recommend!

Good location

pretty average but I look forward to next year after the pool upgrade and the rem,oval of barriers, etc...

Loverly view, roof top spa, grrat walking distance to food, great walk a long the boardwalks. Clean apartment.

The pool was closed for repairs and wotif did not inform. However breakfree did let me know about 5 days prior to my visit. At that stage it was too late to make other arrangements. The staff at the hotel were however exceptional pleasant cheerful and kind and did upgrade us to make up for the issue with the pool

The dishes were dirty when we got there, the pillows were dirty, the smell wasn’t the best either was the dead cockroach on the floor. Apart from that it was ok

Large rooms, lovely linen, great vies...Best pool.

Where to start. Our first room was atrocious. We checked in late and went straight for dinner. When we arrived back to our room, I noticed a smell, after 30min my breathing was restricted and I had a headache. I turned the lights on and noticed black mold around the air-conditioning vents and on the ceilings, the floor was also damp in area's. It was 10pm. I went to the reception area, no one there. I called the after hours number, spoke to a lady who advised there was nothing they could do until 8am the next day, when reception opened. Obviously I advised that this was not good enough, the room was affecting my health and I couldn't stay in it. She was not empathetic at all, and could not help until 8am. I asked if they would reimburse me for the cost if anither room, at a different hotel, the answer was no. I went back to my room, and told my wife and two children that they were not going to help until 8am. There was one bedroom without air-conditioning, and little mold. My wife and kids slept in there. I couldn't, i stayed on the balcony for the entire night, getting no sleep. I called WOTIF, initially you guy's were helpful and empathetic. Offered to give me vouchers as compensation. Then I was transferred to a very unhelpful, inconsiderate person who did not want to help.. The following day, at 8am, I politely advised of my dissatisfaction with regards to the service and respect i was afforded as their customer. Still no vouchers from WOTIF..