Fantastic and totally beautiful location. Quiet and lovely grounds. If you're a golfer it would be even better. Staff work so hard and are all so professional and welcoming. Beautiful at Christmas and I would recommend it unreservedly.

Excellent stay

Our stay was absolutely wonderful. From the moment we arrived, the staff went above and beyond to make everything perfect. Before arrival, I requested a bouquet of flowers and some balloons to be arranged in our room, and it was beautifully set up just as we hoped. The room itself was lovely, we stayed in a castle valley view room. Waking up to a breathtaking sunrise made it even more memorable. The Sunday roast was exceptional, honestly, the best we’ve had anywhere, and we’ve tried many places for roasts! Breakfast was also excellent, with plenty of variety. We even requested a few items not on the menu, and it was no trouble at all. A truly unforgettable experience. Highly recommend!

Superb stay, comfortable and relaxing in this magnificent estate

Booked a valley castle room w king bed for one night in late Sep. Room was very clean with comfy n up to date decor. Room was big enough and soundproof quality was good. Big garden surrounded hotel n we took a pleasant walk the next day. Should have stayed for one or two nights so as to enjoy swimming pool and other facilities. The historical building was well maintained. Very pleasant stay

Beautifully located hotel, friendly and helpful staff. Excellent food. Very comfortable and spacious room, wonderful lounge and rooms in the ground floor.

Room was nice and clean, the hotel itself is very nice but the service was just slightly off for a luxury hotel. Breakfast was £25 per person and I ordered the avocado and egg on an English muffin with a side of bacon. I got an un-toasted half an English muffin with barely any avocado, it was tiny! I had to remind someone to bring the side of bacon I ordered. No one checked in on us or asked if everything was ok so we couldn’t give any feedback. We thought this might have been a one off so we gave ‘the Great western grill’ a go for dinner and opted for chateaubriand. We were suspicious when the person taking our order didn’t ask how we would like it cooked. I had to tell them that we would like it cooked medium before they walked off. It came out very rare bordering on blue, we had to send it back. For £70 I would expect these things to be perfect first time. Again no one checked in on us and we had to flag someone down to ask for more drinks. Upon checking out we were hoping to provide some feedback but again, no one asked if we enjoyed our stay. It was all very odd. This place could be a gem if the service and food stepped it up a notch.

Stayed in a lodge during August 24, family of four. Fine for a cheap air bnb but no way a five star experience. lodge accommodation was well past its best and in need of reinvestment. Dated decor and furniture. Curtains falling off, dirty net curtain with holes in, old school dirty and broken Venetian blinds, stale cigarette smoke, very limited equipment for cooking, tiny tv with a dvd player, said there was chrome cast but didn’t work despite asking. Whole lodge was uncomfortably hot as hot water boilers on all the time, but yet the towel rads couldn’t be turned on so wet towels. Cleaners come twice a week - so in a 7 night stay they came day 3 and then final day - what’s the point? In short just lots and lots and of small things that led to a feeling of disappointment, especially at £650 a night. Pool has seen better days and was rammed - not manned so kids just doing what they want. Only went once despite it being what the kids wanted to do most. Both restaurants hugely disappointing especially given sky high prices. Poor service and poor food which features in many other reviews. Nice areas to relax in throughout the hotel, but staff impossible to find to get drinks etc. Complained to the team onsite who were kind enough to offer some money off, but still disappointing and feel I’ve wasted money. The archery and falconry were great, albeit expensive, but very good experience with brilliant people running them which was one saving grace. Avoid.