The AC did not work well and our room was 85 degrees. I wanted to open the windows, but the screen was missing. It was a horrible night.

Nothing like what is shown in the photos. Room is clean and staff is friendly. But the rooms are very much not convenient and definitely not worth for the money

Clean but outdated which is in line with the low price. The trouble came when I left 2 shirts in the room. Uncooperative and rude staff and I will never get them back. I was told it's my fault for accidentally leaving them there. The post office has black listed this motel and won't work with them. Very disappointed.

I knew going into this stay i wouldn't be getting luxury, but it was nice and clean, the beds were comfortable, and the staff was very friendly and helpful. The property was a little run down but you can't beat the location for walkability to the lake, the casinos, and the shops and restaurants. I'd stay there again.

The property is old and needs some repairs but was close to the concert we were attending and was fine for 1 night.

I don’t even see how this place has three starts. The hotel room was very dirty, there was pee on the wall in the bathroom. Everything was not clean from the sheets on the bed to the towels hanging up in the bathroom. We actually left to Ross and bought bed sheets and blankets. I was worried we were going to get bed bugs. The guy in the front office was not friendly and he made it seem that you were bugging him. I would NOT recommend this place even if it’s for a one night trip.

Good location. Tv would not work most of trip. Not sure if it was satelight or what was wrong but it was direct tv and we simply wanted to check out sports updates and sleep better with tv but could not do that. If you arrive after dark be ready for absolutely no parking. Room was not very clean. Like i said great location near town and entertainment but room was not worth the price we paid.

Worst hotel ever!! The pictures on the internet do not match what the rooms look like. They did not clean the room before hand found dog food on the floor and popcorn on the floor as well the bed was the worst it was like sleeping on the floor

Property need up keep, room had a smell, towels were old and rough, tv did not work, the mattress were comfortable. The concierge was not friendly.

Absolutely gross and unsafe. Room was broken down lamp shade fell off lamp and toilet was plugged with toilet paper and poop. I felt like we were being watched all night. The room had a conjoined door to the room next door. The lock on the door was broken and the hotels fix was to place a dresser in front of it. Do not stay here if you value your health and life. Prior to going to Tahoe my children were scared of the local bears. The rats outside of the hotel dominated any size bear. The photos online do not represent the rooms. It’s not only nasty it’s a scam.

The floor was blistered and peeling. The night stand's top finish was partially stripped to the bare wood. The windows had no screens. No coffee in office. Parking lot was practically empty, but they wouldn't give a 70 year old person a ground floor room when requested.

Big Pines is very clean, quiet, and in a great location that is close to downtown. The room was perfect for a quick, one night trip for a fairly cheap price. It is also nice that they are pet friendly. One thing that was not ideal was that the toilet did not flush well, even when it was just tp.

The price was nice and the location was great. Wish they had a hot tub though.

Air conditioning, TV, microwave, coffee maker were not working. Old and rundown. Unkept. It should have been cheaper than what I paid for. There was a Dirty socks in between the mattress and the head board. Shower was small and squeaks. When they tried to fix the air conditioner, it turned off every 34 minutes and the worker had to turn the breaker on every time.

Simple, quiet place. Good location. Large room.

Do t stay here. Pay more and stay some place that isnt run down and dirty.

I don't like at all

This was the worst experience in a hotel … the carpet was so dirty and the AC stinks - can’t say enough it was a last minute booking so we were not able to get anything else that late in the night - the bath tub had glass doors and one of the panels was missing so a lot of water came out to the floor. The. Toiletries were so basic to shampoo and conditioner- no lotion I had to go to the front desk to request anything bc there was no phone in the room- AVOID THIS HOTEL- was worst that any motel I can’t tell you enough totally not going back there- the only thing was the location was very convenient- the pics in Expedia are very deceiving totally not as advertised! BE AWARE . Also the customer service was horrible - I requested for room house keeping and they didn’t even delivered clean towels !!

This place was so dirty and nothing was working my blinds didn’t even close. The sheets had blood stains everything was so nasty and dirty

This place was so filthy. The rooms you see on this app are not correct. I rented the two bedroom suite with a kitchen living room and two bathrooms. Two of our beds didn’t have bedding. The air conditioner was broke. Half of the furniture was broke. Also the floors were disgusting. The walls had mystery substance all over them. We found dirty clothes under the beds, and none of us could even take a shower or a bath while we were there because the bathrooms were filthy.

If I could give this properly a zero, I would. We were checked into 1 room and it was dirty & with no TV capabilities. SO, they moved us to another room. The 2nd room wasn’t visibly great but better than the first room … we left had dinner and returned … we attempted to take a shower before bed and the shower did not work! We walked to the office to discuss this with them, the door was locked and we could see the man sleeping on the chairs in the office. No functioning shower is unacceptable

The bathroom was so dirty , the flor also my need put more atention. Te carpet very old and dirty too smell bad , the bed sheets are so bad and old i think they dont change because it looks like they dosent whash it . Everything was dirty.

Discustenly dirty room. Used needle under the bed. No screen on window and no way to lock it closed. Avoid the place at all costs.

The picture you show on site are not what the place really looks like. The staff you couldn't understand. The rooms weren’t inviting or had any charm. The only good thing it was in walking distance of casino, shops, and restaurants. I will never stay here again and will not suggest anyone to stay here.

This place was dirty, did not have a parking spot either night for our family. Check in was unclear after hours even after 2 calls to plan accordingly. Towels felt dirty, floor was sticky, and soap packages were soiled and stained all unusable. Only nice thing is it is a prime location a short walk from Heavenly Village.

Room was thoroughly dirty and staff was unhelpful. No amenities worked, I was forced to book a stay somewhere else and I was not refunded.

This property is poorly maintained and poorly cleaned. Also, the square footage of the rooms are smaller than advertised. We ended up leaving a day early because of the uncleanliness. We were scratching all night. I think the sheets may not have been changed properly. There was mold in the bathroom and by the small refrigerator. I understand that the price per night was not expensive but still not worth booking this property.

Not the place it used to be. The guy checking is in acted like i was interrupting his smoke break and was not friendly. Very dirty room, shower had mold and apparently a rotting floor? No parking available...

Absoulutely worst place i have ever slept! Air conditioner broke never was fixed was told i would get a refund and still havent ! It was awful !!

Kitchen was dirty and floor was not mopped. Room smelled

From the start the staff was not friendly at all, like if he didn’t want to be there. The room was really dirty, sofa had a lighter on the side and had stains everywhere. In the rooms sheets had stains and chips were left on the counter, the restrooms were horrible with the floors really dirty. When i went to complain, there was a line of other people with the same issue, we didn’t get anywhere. They said that we can complain to the service we used to get the room and maybe get our money back. I was shocked on how they didn’t cared. You should really take them off your offerings because this made your service look bad with me. I wanted a refund.

The room didn't have a remote control for the TV. For its age, it was okay. The fitted sheets on the bed were put on in the wrong direction, so the fitted sheet coming off during the night, which made it a bit annoying. I have a small dog so apparently we had a pet room, that didn't seem like they cared about the floor cleanliness since it was a pet room. I did feel comfortable walking around barefoot for sure. We believe it was highly overpriced for what we got. We paid up almost $300 for one night. I think it's worth the starting price of $69 on the back of the door, but I don't feel like it was worth much more than that. Although South lake Tahoe is very crowded and everything's full. Over the last couple years there's no place to park every hotel casino has blocked everything where it's about $30 minimum to park. This place had okay parking, but we didn't want to leave because we were afraid we wouldn't have parking when we came back because the parking lot was already completely full. We ended up walking more than we wanted to.