We booked a standard double room for our stay over for a night, but then one of our friend decided to join us. We called the reception few hours before our arrival and asked for a room change, instead of 2 rooms we got a full apartment in Mirador Apartments behind the restaurant complementary. The whole apartment was really clean and had all amenities needed, even a small kitchen and a balcony. We were really satisfied with the service and also the buffet breakfast in the morning. It had everything fresh and locally sourced like eggs, fresh cucumber and tomatoes, croissants, few types of marmalade etc The hotel has a pool facility as well and it’s located in the middle of Black Forest with plenty of possibilities for a wonderful day out and about.

The Dining options

What irritated me most was that I asked for just one extra hour at check out and was denied. Parking is far from the hotel entrance and on rainy days be prepared to get wet. The fitness center is precarious. And the sauna area only opens from 5 pm, except Friday and Saturday which starts at 2:30 am. The hotel is generally good and at a good price it is excellent value.

Ok

My family was really satisfied. spacious and clean.

Nice and perfect.

This is the second time we’ve stayed here in 30 days. First time was excellent, beautiful large family room, brilliant breakfast, great facilities and friendly staff. Top notch! But we stayed here on our way back from Czech Republic on 10/8/2023. Lovely sized room for us but when we opened the bathroom door the smell of fresh lit cigarettes and an open sewer was intense. We reported it to the staff and they said 2 others reported the cigarette smell also and she’d investigate Upon returning from the spa windows were open to allow the room to ventilate but in the morning it was worse and the smell from the toilet was vile I like the hotel but room 539 il never stay in again or anything on that floor I would have expected to be moved if space allowed but no note or communication was left. On departure I mentioned again and they said they’d get maintenance to check. If no other rooms available on other floors next time, I think We will use a different hotel sadly

We booked a room for 3 adults and 1 dog. The hotel is quite large, which surprised us. The room was fairly nice, but a little confusing to find. Luckily, one of the staff helped us find our room. Most of the staff were very friendly and helpful. There was a woodsy area nearby if you want to go for a run or a walk. Breakfast had a lot of options, and our dog could sit with us during the meal. We wanted to eat our breakfast outside, but it wasn't possible this morning since there was a truck that was working on the building. But it was very comfy inside anyways.

I loved this hotel and would make an effort to stay again. It's modern, spacious, quiet, clean and very comfortable. The Spa was amazing and just the tonic to relax with. The bed was fantastic. I slept so well. I arrived jaded and left relaxed and refreshed. The staff were really great - friendly and helpful. A great find, thanks in part to the previous positive reviews.

For us it was well located, clean and okay for one night.

Good

Pretty bad no accommodation for disabled people and a service dog had extra charge. Parking was almost a block away to walk to hotel room. No disabled parking outside entrance! Hotel staff would not accommodate this necessity!

I liked that is was pet friendly and the staff was super friendly. We had a nice breakfast and it had a very convenient location being very close to the motorway. The beds were super confy as well.

Exceeded all expectations. Great value for the price. Close to Frankfurt airport. Awesome breakfast with lot of options. Helpful staff.

Stayed there a few times . Great hotel , super beds and spacious rooms and wonderful breakfast buffet !

Very convenient drive to Frankfurt airport. A very clean, quiet property with plenty of parking and an early sumptuous breakfast which was included with our stay. Room included very comfortable large bed and well appointed bathroom with a convenient magnifying mirror on the wall. Sauna and pool were relaxing and excellent. Front desk happily and quickly printed off our travel documents when we asked. The hotel is situated right off the autobahn and walking distance into the town and near a small area of various shops including a grocery store.

Fruendly staff, willing to help out, good location

Very nice comfortable hotel , big rooms , super beds and fabulous shower . Thoroughly enjoyed the delicious breakfast buffet with everything one could wish for .Definitely will be be back !

Great place to stay, very friendly staff, the hotel was immaculate, would definitely stay there again.

Good breakfast but reception and housekeeping staff very unfriendly and not helpful. Internet access extremely poor, at peak times, like evenings, not working at all.

Great hotel with an excellent breakfast buffet and a wonderful spa retreat. It is situated on the outskirts of the city but is well worth the stay.

Anna L., receptionist manager during check in, did an amazing job handling different, quite entitled feeling other customer requests while sorting out a confusion with my reservation! Very well done!

Nice place with no frills close to Frankfurt. Clean and friendly staff. Close to an Aldi.

I was there for a short stopover. Friendly staff, clean and good breakfast. 20 minutes away from the frankfurt airport which was convenient.

Friendly staff who speak English well.Full, delicious breakfast.Warm duvets!Clean rooms.

Unfortunately, the rooms do not habe air conditioning.

We spent three nights at this hotel. It was very nice, clean and quiet. Our breakfast buffet was included and the food was wonderful! The staff were all very pleasant.

Great breakfasts and staff. Super clean from the entrance to and including the room.

Check-in and check-out was amazingly fast. Thank you!! Very clean room and hotel, friendly staff. One fish and one meat dish at the dinner food buffet (or a la carte but we didn't choose that option). Breakfast buffet also had ample choice. But don't be late for breakfast, the buffet closes on the dot (even the coffee!! ARGH!!)

The hotel is in a good location not to far from the main highway. The hotel is clean. Our dinner was disappointing not the food or the speed it arrived but the staff. Our waitress with long blonde hair, not tied up might I say which I thought odd. Was not very professional. I asked her about a large plate of food as I was hungry and she recommended a dish which turned out to be smaller than my wife's even after I repeatedly mentioned that I was hungry and looking for action plate of food and she did not mention the buffet. After our food was delivered we are and she did not return to see if we were enjoying our food until we were finished and she was not very busy we were watching. When she cleared our plates she did not ask us if we would like anything else and left us sitting with empty glasses for 10 minutes. We them had to ask someone else for our bill. However the breakfast was very nice and the staff friendly

Very pleasant as always

Nice quiet. Good breakfast with restaurant. I have nothing more to say here.