Very good breakfast way higher than expectation

Great location, clean, friendly, breakfast included…. TV in room didn’t work and the door locked with a key from inside and outside the room.

We only stayed one night in room 10 which is the accessible room. It was close to everything and suited us well. The staff were friendly, the breakfast was ample. Only downside was smelly drain and slightly noisy location

I booked this hotel specifically because it was close to the train station. There was a last minute schedule change so I booked it a few weeks before travel and it was a good price. I did not notice that the bathroom for my room was down the hall. It was specific to my room which made it ok and I got used to it. I did not know or was unaware of this at booking. The room I had needed to be painted and updated but it served my needs. my cousin was in a different room and it was superior to my room. I think it depends upon which room you book. The pictures made it look alot more updated than it was. The elevator was too small to be practical.

Terrible, this is a set of 3 hotels, after we checked in they send us to a hotel "we did not paid for" that was just awful, you could feel the bed springs. I called a asked to move us to the Allegiari hotel and they refused , horrible night. In the morning we noticed we had bed bug bites.

Second stay there. Close to the station, clean, good WiFi, nice staff, nice breakfast.

Location near the train station, you get to walk everywhere. Rooms were good and good quality/price overall.

This place is remarkable value. Check-in a bit laborious, slow, and confusing (if you are staying down the road, which I had passed but didn't clock) The annexe (Florida) is a bit threadbare and shabby in public areas, and a bit of a ghost town, but room itself was fine. Breakfast was good, served by staff instead of usual buffet (because of restrictions) they worked really hard, and hygiene faultless. Reception staff helpful about leaving luggage. i would happily stay again.

I don't know if this is a matter of recent COVID 19 events, but it looks like the hotel is not at all prepared for international clients most of the staff don't understand a word of english . Breakfasts in hotel do not resemble breakfast, but some snacks I think the only plus of this hotel is the locationVery close from bus station

Room wasn't given in the hotel I booked cos of weather condition and was asked to go another hotel with an upgrade. The exterior of the hotel doesn't look good but interior is fine. No breakfast in the new hotel so have to go back to the hotel for breakfast as booked room with breakfast. Overall it was a pleasant stay and the lady on the counter was very pleasant

Location was amazing. Very close to the train station and the Grand canal

Location couldn’t be better. Breakfast fresh and nice.

The bed mattress is not good, not flat but collapsed in the middle due to long usage time, I guess. The breakfast is fairly good with nice brew coffee. The best point is location, extremely close to train station.

the shower was a 2'x4' space no room to shower the bathroom was so small no room to dry off after taking a shower.had to dry off in hallway. Elevator very very small just enough room for two very small skinny persons no room for luggage and people at the same time.only room in elevator for 2 small luggage.lots of mosquitos in room at night.no phone in room to call front desk only one chair in bedroom no table for luggage

The location was wonderful, on a quiet street and yet very close to the train station and the Grand Canal. The breakfast was very good and the staff were very helpful. Our room was nice but a little tight for two people especially when trying to access the wardrobe. The outside balcony was a nice plus.

The hotel is nothing like the sample pic. Think of a hostel and you’ll be happier. On the bright side, the shower was great and the A/C worked. Note: I had the suite, which was definitely not as represented.

It was in a excellent location done wot I needed bed breakfast and a shower would go back to same b&b all day

This property was okay. It is located near the train station and grand canal. This was key for us as we were only staying for one night to catch a flight the next day (we stayed in a different hotel the previous 2 nights). We arrived early for check-in and baggage was stored in an unsecured open area. Hhanksfully they were able to check us in early at 1:30pm. Unfortunately the elevator was not working and we had to carry our luggage up to the 4th floor. The room was a little tight but manageable. It had 2 twin beds and a double king. The bathroom was adequate although the shower was small. Overall the room was very clean and had a large television. The breakfast was very basic. There were no hot options but rather variations of bread, cheese and juices. The space was very tight and the staff were doing the dishes during the service as there were not enough plates, cups and utensils. The staff seemed to be stressed and it showed in their hospitality. Overall this was a very basic hotel with minimal amnesties, average standards and a sparse breakfast. It is a cheap option in Venice near some key areas (train stations, Grand Canal, etc.). This is the only reason we ended up staying here as we needed to catch a flight the next day.

The staff are amazing, so lovely, can’t do enough for you

It’s 3 minutes from railway station which is convenient staffs are very friendly and cooperative.Room is so small it’s hard to move without bumping something. They don’t have a chair in room. Bathroom is very very small . You have to walk on stairs with luggage, no lift.

Perfect location, great breakfast, helpful staff. Had to walk up to 4th floor, though. Was a challenge seniors w knee and back problem. Overall rating: excellent

Room on 4th top floor and no elevator and no one to assist with bags. On the bright side, we had a great view from the top on our balcony. Rare find to have a hotel room in Venice with beds for 4. Mattresses firm, pillows flimsy. Right next to train station which means no luggage over any bridges. Once elevator is completed, it will be a great location.

Hotel claims rooms are new, however, the beds are the worst (broken and slanted), rust all over the bathroom which was NOT even connected to our room. The a/c in our room was so loud that it sounds like an engine is in the room and it didn’t even cool our room. The customer service rep at the desk was rude at check-in speaking rudely about us in Italian, as she did not know I spoke Italian.

On arrival found plug sockets were not working in the room, when I approached reception about it they shrugged it off. Additionally the shaver aocket in the bathroom was broken and unsafe. Raised this with the staff and again ignored. It is a shame since the location is good and the hotel seemed great on first impressions

Good value for money. Stay was comfortable. Staff was very helpful. Close to the Venice train station.

To start off when we arrived and was told that our room had a broken toilet so they was going to send us to another hotel. Which was a 5 minute walk away and told we had to come back to this hotel for breakfast. We accepted these things happen. When we arrived at the 'other' hotel it had no signage, no lights on and no one present to let us in. So upon getting back to the original hotel the receptionist said he had let us in the other hotel via the buzzer(he didn’t). But regardless no one was there to give us keys etc. So it was all a lie. The receptionist then eventually found us a room in this hotel. The bed was comfortable and was clean, but the door had a large gap at the bottom which let in noise both ways. Our sleep was interrupted constantly from the early hours due to people walking their suitcases over the cobble streets outside creating a mass of noise. Not the hotels fault, but something to consider if you want a nice uninterrupted sleep. Breakfast was ok, staff was very grumpy and as much as we tried to be polite(in Italian) to the staff it was ignored and not one smile or word was expressed from them. Overall the location was perfect as it is near the station and starts the perfect walk around San Marco just a shame about the above. Please be warned that your bathroom will be down the corridor to your room. So a quick run to the toilet or shower will result in having to put something on your feet and cover up.

Good place to stay (extra pillows, usb charger).

Great situation. Very friendly staff. Clean rooms.

Friendly staff, The room was very good and clean, Walking distance from station.

Good location, Breakfast.

Check in lobby gives quite a good impression until you are taken next door to where your room is, dull dingy and not appealing at all, no lift and lots of stairs to climb, no offer of help with suitcase and we were on top floor, when we eventually got up to our room we were pleasantly surprised, much better than we were expecting, unfortunately no English channels on tv and no tea/coffee making fascilities, on the plus side a good nights sleep in a comfortable bed, clean modern bathroom and very close to railway station.

Room was not fixed with aircon & heating is centrally control. To increase air ventilation, have to open window. Many mosquitoes in area. Was given room on ground floor, facing a busy side walk. Passerbys talking at top of voice, dragging luggage, smoking from 5am till after midnight. Wrote a negative check in review on unhelpful counter staff, manager replied to hotel.com that he will deal with this issue at hotel directly, but nothing was followed up. The only advantage of hotel is it's location. 3 min walk from train station. Easy to find. Good for travellers with big & heavy luggage and commuting via train. No bridge to cross.