Arrived at hotel 22:00 after Long flight journey. Counter act very rude saying there is no services at that time and ask me to go outside. I insisted and asked for a banana fruit in the lobby, he said no, only for breakfast. The worst experience just came one day after in my check out. I asked to give me information to travel from Albi to Toulouse airport. They didnt have any idea. I searched for train station adress and phone number, and asked counter please call train station to confirm seats availability, due my poor French. She asked to walk till there. Well, after 15 min walk, boommm, train station is closed, there is no way to reach Toulouse airport on time. Meantime, being positive we always get there. I saw An hotel in front of train station Grand Hotel DOrleans. A lovely lady help me to find a taxi (she called and arrange everything) and also offer an amazing lunch at hotel Restaurant. If you want go Albi Highly recommend Grand Hotel DOrleans.

Arrived at hotel 22:00 after Long flight journey. Counter act very rude saying there is no services at that time and ask me to go outside. I insisted and asked for a banana fruit in the lobby, he said no, only for breakfast. The worst experience just came one day after in my check out. I asked to give me information to travel from Albi to Toulouse airport. They didn't have any idea. I searched for train station adress and phone number, and asked counter please call train station to confirm seats availability, due my poor French. She asked to walk till there. Well, after 15 min walk, boommm, train station is closed, there is no way to reach Toulouse airport on time. Meantime, being positive we always get there. I saw An hotel in front of train station Grand Hotel D'Orleans. A lovely lady help me to find a taxi (she called and arrange everything) and also offer an amazing lunch at hotel Restaurant. If you want go Albi Highly recommend Grand Hotel D'Orleans.

Not only the room was very nice but also the location was just pefect, so close to the cathedral, Toulouse-Lautrec's museum and the centre ville. And the restaurant which was recommended by the staff was execellent!!

Hotel room is what you expect from a chain, big, clean, comfortable and efficient

We stayed here for two nights in September and had a very pleasant time. Car parking was easy and free, the welcome warm and helpful, the room comfortable and the breakfasts excellent (though not cheap at 9.90€). The walk into town, past ornamental fountains and illuminated water displays, was short, and the hotel quiet even though central (and the road and pavement outside was being completely remade!)

Found the hotel OK, car parking around the back but easy access to rooms etc. Easy access to the central part of town (about 10 mins walk) and all its facilities. Hotel does not have a restaurant, but does provide the usual French breakfast (which means no bacon & eggs!) our room was next to the lift well, so we experienced some intrusive noise from that.

An overnight stop- we arrived late with bikes- staff helpful and although midnight accommodated bikes in hotel. Underground parking full but they found another space for us. Room immaculately clean and bathroom spotless- much appreciated as some toilet hugging happened as one of party ill. Also allowed us a 1 o'clock checkout to help with this. So thank you Ibis Albi

An overnight stop- we arrived late with bikes- staff helpful and although midnight accommodated bikes in hotel. Underground parking full but they found another space for us. Room immaculately clean and bathroom spotless- much appreciated as some toilet hugging happened as one of party ill. Also allowed us a 1 oclock checkout to help with this. So thank you Ibis Albi

The hotel was easy to find, with a small underground car park. The room was clean, but somewhat cramped. The walk-in shower in the en-suite appeared to be a recent installation, but we could not understand why there was a step up from the overall room level into the en-suite itself. We felt this was a safety hazard if one had to get up during the night in the dark.

If you are staying in old cities and travelling by car it is always difficult to find a hotel at a reasonable price with reliable parking. This was the best I could find in Albi and it was exactly as I expected. The hotel is typically Ibis, so don't expect anything more, but it was clean and the staff pleasant and helpful. The position is excellent, 10 minutes walk and you are in the heart of the old city of Albi, but road access is through the new part of town so you don't have to negotiate any narrow or cobbled streets. Parking is through a doorway only accessed by intercom with reception.

Central place to stay...not fussy...sensible and well designed...quiet...comfortable and quiet. Albi is a delight and you are a short walk from the very centre.

Excellent location and helpful, friendly staff make this a great base for exploring Albi. Carpark is secured and costs €5 per day. Breakfast is plentiful and good quality, rooms comfortable and everything was working. Wifi is complimentary, and there is a computer with printer in the lobby. Elevators available for lugging heavy bags, and just down the road are a plethora of great restaurants, cafes and a nice park. Highly recommended.

Pleasent hotel close to all faclities and town centre. Staff were most helpful and the breakfast was very good.

Wonderful, helpful staff and owners. We found a terrific restaurant:, St. Cecile, to the left of the same named Catherdrale. On street parking easy. Drove to 2 nearby towns recommended by owners of hotel and went to see singing monks recommended by Fodors.